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2020 Toyota Highlander

Consumer Reviews
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2020
The Car Connection
2020
The Car Connection

The Car Connection Expert Review

Martin Padgett Martin Padgett Editorial Director
April 8, 2020

Buying tip

The 2020 Toyota Highlander LE offers the best value in either model, but the Hybrid’s better fuel economy costs only $1,400 up front.

features & specs

Hybrid LE AWD
Hybrid LE FWD
Hybrid Limited AWD
MPG
35 city / 35 hwy
MPG
36 city / 35 hwy
MPG
35 city / 34 hwy
MSRP
$39,800
MSRP
$38,200
MSRP
$47,000

The 2020 Toyota Highlander puts practicality above all else, but handling and styling make worthwhile cameos.

The 2020 Toyota Highlander may not have the suave good looks of other three-row crossover SUVs, or their spacious third-row seats. It has its own cards to play: excellent hybrid fuel economy and handling that rises above the usual placid ride and distant steering.

The redesigned Highlander comes in L, LE, XLE, Limited, and Platinum trim levels, with hybrid versions of those trims from LE and higher. Across the lineup, we give the 2020 Highlander a TCC Rating of 6.8, before any safety ratings have emerged. (Read more about how we rate cars.)

While South Korea’s biggest crossovers have swung for the bleachers with style, the latest Toyota Highlander gets swole. Last year’s model looked respectable, sedate, kind of boring; this year it’s hit the juice. From the grille back, the Highlander’s sills and fenders swell with almost human musculature; the kicked-up rear end looks ready to tackle wind sprints. Inside, the cabin brackets its big touchscreens above big horizontal shelves that lend the Highlander lots of small-item storage. 

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Performance from the 295-horsepower V-6 comes off as slick and effortless through a responsive 8-speed automatic. With the 243-hp hybrid system, there’s some grumbling to forgive until you read the print-out from the gas pump. The Highlander Hybrid can gut out up to 36 mpg combined, a remarkable number for a big family vehicle without a plug. Either Highlander’s ride and handling stacks up higher than rivals. The steering’s weighted well and offers useful road information while the struts and links in the suspension quell the ride without resorting to expensive adaptive dampers.

The 2020 Highlander’s larger footprint and more spacious interior pay off with vast space in the first and second rows, and comfortable seats await all four or five people who sit there. Toyota’s front-right seat can’t tilt its bottom cushion, which cuts a little into comfort. The third-row Highlander seats aren’t as good as those in the Pilot—or in a Pacifica, for that matter—but they’re fine for the small, and the small at heart. Cargo space hits the benchmarks at more than 84 cubic feet behind the front seats.

Every 2020 Highlander has automatic emergency braking, touchscreen infotainment with Apple CarPlay and Android Auto compatibility, power features, a power tailgate, and a power driver seat. We like the Highlander LE and Hybrid LE for their strong value; both come in below $40,000. Opt into a loaded Highlander Hybrid Platinum and you’ll get a panoramic roof, leather upholstery, navigation, a 12.3-inch touchscreen, JBL audio, and a hands-free tailgate, but you’ll pay more than $50,000.

6

2020 Toyota Highlander

Styling

The 2020 Highlander has roughed up its bland image a little.

With the 2020 Highlander, Toyota has peeled back a layer of convention. The 2020 Highlander roughs up some of the crossover’s formerly arrow-straight lines and morphs its body with bulging sills and air intakes. It’s imperfect but interesting, especially inside where the Highlander flouts symmetry almost entirely. 

We think the 2020 Highlander’s worth an extra point for its cabin essence for a 6 here.

The new Highlander’s shape isn’t much different than last year’s model, though it rides on new modular architecture shared with a number of other Toyota vehicles such as the Camry and RAV4. Its styling is less angular, with deeply defined lines that bulge with more prominence than in the past. At the front, the former ground-up grille has shrunk to normal proportions; the inverted trapezoid wears a big chrome barrette clipped on with the Toyota logo. The Highlander’s swollen loins give the body sides some attitude, though the tendon-like shapes look steroidal in contrast to the plainer doors and greenhouse. At the tail, high and pinched taillights lift the rear end far off the ground; it’s an athlete’s stance in the blocks, even if its overall size is more discus-thrower than marathoner.

Inside, the new Highlander groups most of its controls together around a standard 8.0-inch or optional 12.3-inch touchscreen for infotainment with redundant knobs and buttons below. The striking asymmetry of the cabin works well whether it’s rendered in the harder plastics of the base models or the softer, buttery finishes of the expensive versions. All the touch-sensitive controls cant toward the driver, while shallow storage bins and slim air vents sit ahead of the front passenger. Somehow the Highlander ended up with a more radical and adventurous cockpit than the RAV4, which has more gutsy exterior styling—somewhere between the two there’s a winner, inside and out.

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2020 Toyota Highlander

Performance

Highlander performance isn’t just sky-high fuel economy.

Toyota has performed some remarkable transformations to its new vehicles by spinning them off from a new global architecture. The Prius, the Corolla, the RAV4—all of them have significantly better handling than the cars they replaced. Add the 2020 Highlander to the list. It’s part of the same family, and with excellent powertrains on tap, the newly confident steering and well-damped ride quality of the Highlander elevate its family-vehicle game. We give it a 7 for performance, with extra points above the mean for its acceleration and for its handling.

On most Highlanders, power comes from a 3.5-liter V-6 rated at 295 horsepower and 263 pound-feet of torque that shuttles power to the front or all four wheels via an 8-speed automatic transmission. Even though the Highlander weighs at least 4,145 pounds, its acceleration feels strong and vivid.

That’s also true with the Highlander Hybrid, which can weigh more than 4,595 pounds. Toyota pairs a 2.5-liter inline-4 to a nickel-metal hydride battery mounted below the rear seats and a continuously variable automatic transmission (CVT). The hybrid system is good for a total output of 243 hp, but battery power pushes it briskly off the line, and it sounds eager off the start, if a little grumbly at full bore. It’s a second or more slower out of the gate versus the gas Highlander, but fuel economy rises to more than 35 mpg combined on most Hybrid models.

Regardless of what’s underhood, the Highlander is offered in either front- or all-wheel-drive configurations. Highlander L, LE, and XLE trims with the V-6 can shuttle 50 percent of engine torque to the rear wheels when needed to enhance grip on slippery roads. Highlander Limited and Platinum use a different all-wheel-drive system that can brake the left and right rear wheels individually for better grip. That high-grade system also features various modes for off-road and slick terrain, although the Highlander is far from a rock-crawler.

Hybrids get yet another drivetrain setup. When equipped with all-wheel drive, the Highlander Hybrid has a second electric motor to power its rear axle. No mechanical connection exists between its front and rear wheels.

Opt for the V-6 and the Highlander is rated to tow up to 5,000 pounds. Toyota says the Hybrid can tow up to 3,500 pounds.

Toyota sets up the Highlander with struts in front and a multi-link rear suspension, and fits it with either 18- or 20-inch wheels. The differences between this Highlander and the last are marked: The 2020 crossover actually engages its driver with what’s going on at the road surface through steering with actual feedback and with ride motions that don’t lean first, and ask questions later. 

Gas-powered Highlanders fare best with 18-inch wheels, which absorb road flaws a bit better. Those 20-inch wheels, which don’t transmit much impact from potholes into the cabin, still pass along more of it due to heavier weight. Hybrids fare even better; their heavier curb weight keeps the Highlander’s vertical ride motions in check. Front-drive Hybrids even strain at their leash and scrabble for traction until the rear electric motor gets into the action. The eager feel filters through the gas pedal and through the tires—something we’d never have said about any Highlander before now.

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9

2020 Toyota Highlander

Comfort & Quality

The 2020 Highlander’s larger footprint translates to more space inside.

Toyota pulls the Highlander like taffy to boost its interior space and storage. It’s become a better place for up to eight passengers, and the interesting styling of the cockpit bends toward lots of small-item storage. We give it a 9 for comfort and utility.

The new Highlander stretches 194.9 inches in all, is 76.0 inches wide, and rides on a 112.2-inch wheelbase. In all trims, the abundance of space begins in the front row, where wide seats suit a lot of body shapes, but could use less of a dished bottom cushion. Base cars wear shiny but grippy cloth, while synthetic leather and real leather upholstery grace more expensive models. Toyota adds heated and cooled seats to the higher-priced Highlanders, and most come with a power passenger seat—but no Highlander can adjust the front passenger seat for bottom-cushion tilt. The driving position comes off better, given the low-mounted tilt/telescope wheel, available lumbar cushioning, and expansive head room, even under the sunroof.

The Highlander’s multi-tier dash forms a few shallow bins to hold smartphones, keys, and mail. The open bin in the center stack has a pass-through to the USB port below, same as the old Venza crossover, but the shallow bins aren’t friendly to fat hands. Wireless charging happens in the deep center console, under a slide-away cover. The less expensive Highlanders wear hard plastic high up on the dash and doors, but Limited and Platinum models get more soft-touch stuff, and a natty caramel interior scheme.

In row two, those lower-priced Highlanders also have a bench seat that’s fine for three adults across. Higher trims have captain’s chairs in the second row, separated by a low console, but all but the Platinum can revert to a middle-row bench with great head and leg room. The seats slide forward to open better access to the third-row seat, but can’t do so when a car seat is installed. That third-row seat still is better for medium-sized passengers and those smaller; while second-row leg room checks in at 41.0 inches, the third row lags far behind at 27.7 inches.

Behind the third row, cargo space grows to 16.0 cubic feet. With the row folded flat, the Highlander can lug 48.4 cubes. Folding both the second and third rows opens up 84.3 cubes, a vast space accessed by a standard power tailgate which goes hands-free on some models.

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2020 Toyota Highlander

Safety

No crash-test scores exist yet for the 2020 Highlander.

Since it’s new, the 2020 Toyota Highlander hasn’t been crash-tested yet. We’ll hold off on a score here until we see some data.

The encouraging word is that all 2020 Highlanders include automatic emergency braking, adaptive cruise control, active lane control, lane-departure warnings, and eight airbags, and have fine outward vision.

Safety options include a surround-view camera system with excellent high-res output.

We’ll update this section when safety data has been published.

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8

2020 Toyota Highlander

Features

Big touchscreens and family-friendly features highlight the 2020 Highlander.

Toyota corrects some of its milder sins of the past for the 2020 model year. The new Highlander comes with the latest safety and smartphone conveniences standard, while pricey models land just shy of Lexus territory.

We give the 2020 Highlander an 8 for its standard features, its value in lower trims, and for its infotainment system.

The $35,720 Highlander L offers standard power features, a power driver seat, keyless ignition, LED headlights, three-zone climate control, 18-inch wheels, automatic emergency braking, and an 8.0-inch touchscreen with Apple CarPlay and Android Auto compatibility. All-wheel drive costs $1,600 on the L, LE, and XLE.

The $37,920 Highlander LE adds a power liftgate, blind-spot monitors, fog lights, and leather around the steering wheels and shift knobs. It’s our choice for value. The 

$40,720 Highlander XLE adds a power passenger seat, front heated seats, a power moonroof, and roof rails. 

For those who can’t live without more, the $44,720 Highlander Limited gets cooled front seats, JBL speakers, navigation, 20-inch wheels, and a few other features. The $47,970 Highlander Platinum tops the gas-powered lineup with a power panoramic moonroof, heated second-row seats, a rearview mirror that doubles as a display for the rearview camera, and a surround-view camera system.

Hybrid Highlanders do not come in L trim, but carry only a $1,400 upcharge, which makes the front-drive $39,320 Highlander Hybrid LE our pick of the lineup, though it isn’t offered with the premium audio and wide 12.3-inch touchscreen offered on higher trims.

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4

2020 Toyota Highlander

Fuel Economy

Pick the Highlander Hybrid for excellent gas mileage.

The EPA hasn’t yet rated the 2020 Toyota Highlander, but Toyota estimates put the Hybrid model well ahead of the last version. If we rated that gas-electric model by itself, the 2020 Highlander would earn a score of 7 here.

As it stands, it’s a 4. Gas mileage in the standard Highlander LE checks in at an estimated 20 mpg city, 28 highway, 23 combined; with all-wheel drive, it’s 27 mpg highway. Heavier XLE and Platinum models check in at 21/29/24 mpg and 20/27/23 mpg, respectively.

The Highlander Hybrid soars to 36/35/36 mpg in LE trim, and 35/34/35 mpg with AWD. In loaded XLE versions and those with even more gear, it’s pegged at 35/34/35 mpg as well.

On high-trim Highlander Hybrids, the gasoline-electric powertrain works with the navigation system to predict traffic situations where coasting may yield better fuel economy.

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$34,600
MSRP based on L FWD
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6.8
Overall
Expert Rating
Rating breakdown on a scale of 1 to 10?
Styling 6
Performance 7
Comfort & Quality 9
Safety N/A
Features 8
Fuel Economy 4
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2020 Toyota Highlander Pricing Insights

  • 2020 Highlander is in showrooms
  • Lease: From $419/mo.
  • Finance: 90-day payment deferral
  • Rebate: Get $750 off
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