surveys

Few Look To Switch Auto Insurers, But Those Who Do Often Jump Ship
Few Look To Switch Auto Insurers, But Those Who Do Often Jump Ship

Back in January, J.D. Power & Associates released its 2013 U.S. Auto Claims Satisfaction Study, which showed that most Americans are happy with their insurers, based on the way those companies handl the claims process. But what if we looked at customer satisfaction from a slightly different...Read More»

Police car with headlights on
Top 11 Excuses That Men & Women Give Police Officers

A couple of weeks ago, we told you about a study that suggested drivers' excuses have little bearing on whether they're ticketed when they're pulled over. But of course, that doesn't mean that drivers will stop offering alibis altogether. The folks at Insurance.com recently asked 500 U.S. motorists...Read More»

Infographic: J.D. Power 2013 U.S. Automotive Emerging Technologies Study
J.D. Power: Consumers Very Interested In Autonomous Car Features

Steve Jobs did some amazing things in his lifetime, but making an Apple car and changing the auto industry were two goals he never achieved. Or did he? You could argue that the iPhone -- with its easy access to music, the web, and an ever-expanding catalog of apps -- dramatically altered the way...Read More»

Couple arguing
Who Lies More Often About Driving Mistakes: Husbands Or Wives?

Stop us if you've heard this one before. A woman runs out of the house one morning, late for work. As she whips open the driver's side door, she notice a scar/dent/ding on the front fender. She stops what she's doing, dashes back into the house, and asks her husband what happened to the car. He...Read More»

Google Maps Navigation app for Android 2.0 phones
Why Isn't Satnav As Simple As Google Maps? Drivers Prefer Phones For Getting Around

If your job requires you to spend time slouched in front of a computer, chances are good that you use several software programs to accomplish your daily duties. And naturally, you find some of those programs easier to use than others. That's similar to the way that many drivers feel about...Read More»

Santa Claus in his Ford Evos-inspired concept sleigh
Breaking: Many People Would Like A New Car For The Holidays

This may come as some surprise, but many of your friends and family members would like to receive a new car this holiday season. In fact, 65% of adults fall into this category. If that figure seems precise, that's because it is. The Auto Alliance polled 5,000 American consumers and discovered that...Read More»

Homer Simpson, distracted driver
Survey: 21% Access The Web While Driving, 13% Update Their Status

Holiday driving is a terrible thing. Between the stress of added traffic and anxiety about spending hours at a dinner table with obnoxious in-laws, many motorists are in lousy moods. To make matters worse, a new State Farm study indicates that a growing number of drivers aren't paying attention to...Read More»

2013 Lincoln MKZ
Lincoln, Lexus, Buick, Subaru Ace Customer Satisfaction Index

Customer satisfaction is on the upswing -- at least in the auto industry. In fact, a new study shows that the majority of auto brands have improved in customers' eyes, and satisfaction has matched an all-time high. The news comes from American Customer Satisfaction Index (ACSI), which gauges...Read More»

Teen driving
Study: Women More Prone To Road Rage, 30% Text & Drive To Work

A new survey of America's commuters reveals some interesting facts. Chief among them: many folks text and drive, while far more -- especially women -- have a tendency to fly off the handle. The study was conducted by Harris Interactive between May 14 and June 4 of this year. Over 3,800 commuters...Read More»

2012 Mercedes-Benz Concept Style Coupe
Mercedes-Benz, Honda Are 2012 Brands Of The Year

How do you measure a company's value? Sure, you can look at sales figures, earnings, and other bean-countery things, but there's something just as important that's much harder to measure -- namely, the company's brand. When we talk about a "brand", we mean more than a logo, a color scheme, a design...Read More»

U.S. Capitol
Americans Still Hate The Auto Bailout But Admit It Helped The U.S. Economy

In 2009, during the depths of the Great Recession, marketing research firm Harris Interactive surveyed thousands of Americans to gauge their feelings about the federal bailouts targeted at specific industries. None of the bailouts were particularly popular. Only 23% liked the idea of providing...Read More»

2012 Volkswagen Jetta SportWagen
Volkswagen, Hyundai, Ford Ace Total Value Survey; Detroit Posts Gains

Every year the Strategic Vision marketing firm surveys thousands of American drivers, asking them to rank their rides on hundreds of criteria like fuel economy, technological innovation, warranty, and expected resale value. This year's findings offer good news for hybrid and electric car...Read More»

2013 Hyundai Genesis Coupe  -  2012 Detroit Auto Show
Survey: Hyundai, Subaru, Lexus Score High With Dealers

Each year, thousands of consumers answer surveys about cars and the people who sell them. Those studies -- like the ones we recently mentioned about brand loyalty and the shopping habits of men and women -- can tell us a lot about buyers, but for an insider's look at the auto industry, you need to...Read More»

2011 Chevrolet Volt Z-Spec
Chevrolet Volt Beats Dodge Challenger, Porsche 911 In Owner Satisfaction

If you keep up with auto news, you know there's been lots of talk about the Chevrolet Volt recently -- and not the good kind of talk, either. Today, however, Consumer Reports released its latest owner-satisfaction survey, and the results should give Volt fans a pleasant burst of good news. The...Read More»

Teen driver
Consumers Much Happier With Automakers, Not So Much With Airlines

When the last Harris Poll on the public's perception of U.S. industries was conducted in 2009, automakers didn't fare so well. At the time consumers were less happy with car companies than with the pharmaceutical industry. (Ouch). But Harris has just released its 2011 results, and we're happy to...Read More»

Ford's Safe Driving Survey
Where Do Kids Learn To Text & Drive? Ford Survey Blames Mom & Dad

Ever wonder where kids pick up their unsafe driving habits? If you're a parent, Ford says that you may be the one to blame. Ford recently surveyed 908 people in the U.S.: 301 of those were tweens (age 9 - 12), 302 were teens (age 13 - 19), and 305 were parents of kids in those age ranges. The...Read More»

2011 Hyundai Accent
Once Again, Hyundai Takes Top Honors In Loyalty Index

There's a lot of talk these days about the death of brand loyalty -- particularly about Generations X and Y and how they're on the lookout for good deals, not a brand they can wed for life. And while that may be true, that hasn't stopped Hyundai from walking off with top honors in the esteemed...Read More»

Edelman's 2011 Trust Barometer
Automotive Is Second-Most Trusted Industry On The Planet

If any of the world's automakers have a dose of the Monday blues, here's a little something to cheer them up: a new survey from research firm Edelman shows that the auto industry is the second-most trusted in the world, just behind the technology sector. And while that may sound surprising, given...Read More»

Nielsen graph: gas prices and spending
Nielsen: With Gas Prices On The Rise, Consumers Are Driving And Spending Smarter

In the summer of 2008, banks were sinking, gas prices were soaring, and the recession was looming. Two-and-a-half years later, the banks have recovered (mostly), the recession is over (mostly), but gas prices have inched back toward record territory. After a steep price drop in the autumn of 2008...Read More»

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