service

Hyundai to offer owners Lyft rides while cars are in for service
Hyundai to offer owners Lyft rides while cars are in for service

Hyundai owners many not need a loaner car or wait for the dealership shuttle while their vehicle undergoes service. The automaker's dealer network will soon offer customers Lyft rides to home or work while it handles repairs and other services. The brand said in a Tuesday release that dealers will...Read More»

2020 Porsche 911 Carrera S, Valencia, Spain, January 2019
Porsche, Lexus dealers top survey for luxury dealership service

Porsche and Lexus owners are the most satisfied with their dealership experience, J.D. Power said Thursday. Its latest studied looked at how satisfied vehicle owners and lessees said they were with a dealership's service center. In the luxury segment, Porsche and Lexus were at the top and Cadillac...Read More»

2019 Porsche Cayenne Turbo
Porsche races into Netflix-style subscription model

Purchasing and leasing new cars may ultimately become a thing of the past if subscription-based services catch on. Porsche is the latest—and perhaps the greatest—to envision this alternative to traditional car ownership, an on-demand, white glove vehicle service it calls Porsche...Read More»

Old gas station, now auto repair shop, Liberty City, Miami, Florida (pic by Phillip Pessar)
Start-up builds an app to figure out how much that new engine noise is going to cost you

It's happened to all of us: you're driving down the street on a beautiful spring day with the windows down, and something unusual catches your ear. A new squeal, a squeak, or maybe a clunk is coming from underneath the hood. Perhaps it's something simple to repair, like an aging belt. Then again...Read More»

J.D. Power 2017 U.S. Customer Service Index Study
Buick, Lexus top service satisfaction study, while Fiat, Land Rover bring up the rear

Another month, another survey from J.D. Power. The firm's 2017 U.S. Customer Service Index examined how satisfied (or unsatisfied) vehicle owners and lessees were after taking their cars in for service. The brand-by-brand rankings probably won't surprise you, but let's take a look anyway. To gather...Read More»

Old gas station, now auto repair shop, Liberty City, Miami, Florida (pic by Phillip Pessar)
Survey: Over Half Of Indie Garage Owners Want To Sell Or Close Their Shops By 2020

How do you feel about your local garage -- the mom and pop place on the corner with the faded, hand-painted sign and the lot full of cars waiting to be fixed? Your answer to that question will color the way you feel about a new survey from Hiscox, an insurance provider for small businesses. The...Read More»

Dealer
The Weirdest Way That Dealers Ruin The Customer Service Experience

The internet has done some great things. It's allowed us to shop for riding lawnmowers in our underwear. It's changed the way we enjoy television by encouraging us to binge-watch our favorite shows. And where would cupcakes, bacon, pizza, or cats be without internet memes to fuel their popularity?...Read More»

Openbay
Need Car Repairs? Openbay Gives You Options

No one likes taking in a car for repairs. We have to carve out time to drive it in or have it towed, we have to arrange for transportation back home or to a car rental shop, and of course, we have to shell out our hard-earned cash -- cash that could be better spent on vacations or groceries or bolo...Read More»

mechanic
A Garage That Comes To You: Is YourMechanic Too Good To Be True?

At some point in your adult life, you begin to see red flags -- flags that shout, "Achtung, baby! This thing ain't all it's cracked up to be." Common red flags include, "I would like to share my Nigerian fortune with you!", or "Apple will give you a free iPad for evaluation!", or "It generates more...Read More»

2013 CarMD Vehicle Health Index
Car Repair Costs Jump 10%, But There's Good News, Too

Trips to the mechanic are rarely cheap, but does it seem like those visits have become even pricier than usual? You're not imagining things. According to a new survey, repair costs returned to pre-recession levels last year -- though the news isn't all bad. The survey in question is CarMD's 2013...Read More»

Auto mechanics, California (photo by T. Voekler, via Wikimedia)
Most Cars On The Road Need Service: Is Yours One Of Them?

How long has it been since you've taken your car in for service? Three months? Six? A whole year? Don't be ashamed: lots of people put off regularly scheduled car maintenance, especially during the winter months. Between the pressure (and cost) of holiday celebrations and the often nasty weather...Read More»

2011 Saab 9-5
Saab Owners: Warranty Protection Is Just A Few Clicks Away

Own a recent Saab? Worried about your warranty now that the automaker has gone belly-up? Well, put those concerns to rest, because Saab Automobile Parts North America (SPNA) has just announced the Saab Secure program. Saab Secure is geared toward owners of Saab vehicles from 2010 and 2011. (The...Read More»

Wrenches
Chrysler Aims To Improve Service Experience With High-Tech Tools

The way that Americans shop for goods and services has seen a lot of changes over the past two decades. Many companies have kept pace with the times, but auto dealers? Some, yes, others, not so much. Thankfully, a few in the industry are shaking things up. Tesla and Audi are tinkering with the...Read More»

2010 Lexus GS 460
Lexus Again Tops J.D. Power And Associates Customer Service Index

For the fourth consecutive year, Lexus has topped all other luxury brands on the the J.D. Power and Associates Customer Service Index (CSI) survey, achieving an overall score of 861 on a 1,000 point scale. Not only is that well above the segment average, but it reflects the highest score in the...Read More»

Auto service loyalty & age chart from DMEautomotive
Study: Older Drivers Go To Dealers For Service, Younger Drivers Don't

When your car conks out, where do you take it for TLC? According to a new study from DMEautomotive, the answer may depend on when you were born. DME surveyed 4,000 vehicle owners across the U.S., collecting data about their cars and their auto service spending. What they found should be of interest...Read More»

Costco
Costco Members Can Earn 15% Off Parts, Labor, Accessories

Need some work done on your car? According to a report in Auto News, you may be able to get it done at a 15% discount, provided you're one of Costco's 44 million members. The popular warehouse club has finagled a deal with its network of dealers, making the 15% discount available on parts and...Read More»

2011 Hyundai Elantra
CR: Mini, Hyundai Dealerships Offer Best Repair Cost

If you have a Mini or an Acura, you're nearly as likely to find satisfaction with repairs at the dealership as if you were to go to an independent shop. But if you own a Kia, Chrysler, Jeep, or Volkswagen vehicle, you're considerably more likely to find satisfaction with an independent. For...Read More»

Mr. Goodwrench coloring book
Goodbye, Goodwrench

When General Motors introduced Mr. Goodwrench to the world in 1974, it was a bold marketing move. The friendly, nerdy guy sporting chunky, horn-rimmed glasses was GM's way of assuring millions of Buick, Cadillac, Chevrolet, GMC, Oldsmobile, and Pontiac owners that they had a place to turn for...Read More»

Empty dealership
GM's Wound-Down Dealerships Finally Shuttered. What About Their 6.7 Million Customers?

General Motors caused quite a stir last year when the automaker trimmed over 1,500 dealerships from its network. In fact, some U.S. legislators are still clamoring for hundreds to be reinstated. (Whether they'll keep clamoring after tomorrow's mid-term elections is another matter.) But like it or...Read More»

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