perceived quality

J.D. Power: Most Interior Quality Problems Are Design Issues
J.D. Power: Most Interior Quality Problems Are Design Issues

A good Initial Quality report from J.D. Power and Associates can give a manufacturer bragging rights and increase showroom traffic. Conversely, a bad initial quality report can cast a black cloud over a particular make and model of automobile. Many of the “quality problems” reported by...Read More»

Toyota show sponsor
Mercedes, Honda Top Perceived Quality Survey; Toyota Rebounding

Toyota has faced a lot of blemishes to its reputation over the past year, but it's rebounding. Surprisingly well. So found ALG, in its Fall 2010 Perceived Quality Study (PQS) just released. Toyota, which had previously been first place in the study, dropped 20 percent from Fall 2009 to Spring 2010...Read More»