J.D. Power Customer Service Study

Buick, Lexus top service satisfaction study, while Fiat, Land Rover bring up the rear
Buick, Lexus top service satisfaction study, while Fiat, Land Rover bring up the rear

Another month, another survey from J.D. Power. The firm's 2017 U.S. Customer Service Index examined how satisfied (or unsatisfied) vehicle owners and lessees were after taking their cars in for service. The brand-by-brand rankings probably won't surprise you, but let's take a look anyway. To gather...Read More»

J.D. Power 2016 U.S. Customer Service Index (CSI) Study
J.D. Power: Audi, MINI ace dealer service survey, Fiat Chrysler brings up the rear

No one likes taking a car in for service, and as J.D. Power's latest study shows, we loathe the process more today than we did a year ago. That said, some dealers make it far more bearable than others. As you might expect from the name, Power's U.S. Customer Service Index gauges consumer...Read More»

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