Dealership

Chrysler Aims To Improve Service Experience With High-Tech Tools
Chrysler Aims To Improve Service Experience With High-Tech Tools

The way that Americans shop for goods and services has seen a lot of changes over the past two decades. Many companies have kept pace with the times, but auto dealers? Some, yes, others, not so much. Thankfully, a few in the industry are shaking things up. Tesla and Audi are tinkering with the...Read More»

Tesla Store  -  Portland OR
Tesla 1, Dealers 0: Judge Tosses Lawsuit Against Electric Car Company

Last fall, Tesla was making headlines -- not because of its snazzy Model S sedan, but because of its unusual (and potentially illegal) showrooms. Now, one judge in Massachusetts has vindicated the electric-car startup and its unorthodox sales techniques. Is this the shape of things to come? A QUICK...Read More»

2012 Hyundai Veloster: Six-Month Road Test
Hyundai Veloster Six-Month Road Test: The Dealership Service Experience

As much as we cover vehicle shopping, and aspects of the ownership experience, we don't get as much exposure to what's for many busy commuters a twice-a-year experience: taking your late-model car in to the dealership for maintenance. That's one of the reasons why we're keeping Six Month Road Test...Read More»

Dealer
The Best Brands -- And The Worst -- For Shopping Experience

There are a lot of ways to measure customer satisfaction. J.D. Power talks to recent buyers. Polk looks at sales stats and customer retention. But the folks at Pied Piper do it the old-fashioned way: with secret shoppers. Between July 2011 and June 2012, Pied Piper hired 4,419 secret shoppers to...Read More»

Auto service loyalty & age chart from DMEautomotive
Study: Older Drivers Go To Dealers For Service, Younger Drivers Don't

When your car conks out, where do you take it for TLC? According to a new study from DMEautomotive, the answer may depend on when you were born. DME surveyed 4,000 vehicle owners across the U.S., collecting data about their cars and their auto service spending. What they found should be of interest...Read More»

2012 MINI Cooper Roadster
Lexus & MINI Ace J.D. Power's 2011 Sales Satisfaction Index

Have you shopped for a new car lately? If so, how impressed were you with the dealerships you visited? If you stopped at a Lexus or MINI showroom, chances are good that you walked away happy -- and with a new set of wheels. That's according to the latest study from J.D. Power. Power's 2011 Sales...Read More»

Car shopping
More Than Ever, The Car Dealership Experience Matters

In an ideal world, car shoppers could research models, arrange financing and insurance, negotiate a trade and even arrange home delivery of their new car from the comfort of their living room. Visiting a car dealership would be reserved for test drives and for picking up the odd maintenance item...Read More»

USPTO Chrysler Logo
California Investigates Chrysler-Owned L.A. Dealership

California's auto franchise law is fairly specific: automakers cannot own dealerships located within 10 miles of their franchised dealers. As with any rule, there are exceptions, and the law allows for ownership of under one year (in case a manufacturer buys out a failing dealership), or ownership...Read More»

2011 Hyundai Elantra
CR: Mini, Hyundai Dealerships Offer Best Repair Cost

If you have a Mini or an Acura, you're nearly as likely to find satisfaction with repairs at the dealership as if you were to go to an independent shop. But if you own a Kia, Chrysler, Jeep, or Volkswagen vehicle, you're considerably more likely to find satisfaction with an independent. For...Read More»

2011 GMC Acadia Denali
Video: Don't Go To Sleep Negotiating Your Car Deal

When I was Internet Manager for a major car dealer, I saw my customers make the same mistakes over and over. One of the most common mistakes was relaxing after the selling price was negotiated. Unfortunately, this can cost consumers a lot of money. The selling price is just one area that has to be...Read More»

2011 Toyota Prius
Small Cars Getting Big Price Hikes Soon

If you're planning to replace your current vehicle with a new one at any point this calendar year—especially a small car—you might want to step up the timeframe and consider heading out to the showroom. Now. Why? Because if price matters—as it should—you'll probably have to...Read More»

2008 Lincoln MKZ
J.D. Power: Lexus, Lincoln—And Porsche 911—Found Most Trouble-Free

Looking back three years, Toyota has the most dependable vehicles, while Ford and GM again showed that many domestic-brand vehicles are far less trouble-prone than average. That's as measured by J.D. Power and Associates, as part of its annual Vehicle Dependability Study (VDS), which tallies...Read More»

Online shopping
Projection: By 2016, 20% Of Auto Sales Will Be Made Online

As more of our lives move to the web, it's only natural that we'll spend more time getting information there, too. And as we acquire that information -- as a growing number of consumers are doing-- more purchases will be made online, too. In fact, one research firm has estimated that within five...Read More»

2011 BMW 335d sedan
Frugal Shopper: End-Of-Year Deals Extend Into January

The last days of the year are among the best days to shop for a new car. From board rooms to district sales centers to the manager's office at the local dealership, it's the time to add up the year's numbers—and for the most part, the attitude is that a few more cars sold sure would be great...Read More»

Facebook logo
Facebook (And Stupidity) Land Car Sellers In Hot Water

Bad-mouthing the boss is a pretty terrible idea, but that doesn't stop people from doing it. In hallways, at the water cooler, over cocktails at happy hour, disgruntled employees frequently air their grievances to potentially sympathetic co-workers and friends. Most of those complaints never make...Read More»

Kia storefront on eBay
Kia Gets A Sleek New Storefront On eBay

Remember when auction sites were the hot new thing? When eBay was groundbreaking? When authors around the globe made a pretty penny selling books and pamphlets and CD-ROMs (remember those?) showing you and your grandmother how to make a fortune selling your posessions online? Yeah, it's a distant...Read More»

Empty dealership
GM's Wound-Down Dealerships Finally Shuttered. What About Their 6.7 Million Customers?

General Motors caused quite a stir last year when the automaker trimmed over 1,500 dealerships from its network. In fact, some U.S. legislators are still clamoring for hundreds to be reinstated. (Whether they'll keep clamoring after tomorrow's mid-term elections is another matter.) But like it or...Read More»

Nielsen's top ten ad categories for the first half of 2010
Do They Know Something We Don't: Automakers, Auto Insurance Ad Spending Soars

During tough economic times, companies often cut back on marketing -- in fact, advertising budgets are frequently the first to shrink when danger looms and the last to expand once the coast clear. As a result, some analysts see ad spending as the equivalent of the canary in the mine shaft: a sign...Read More»

2010 Mercedes-Benz C-Class
Frugal Shopper: A New Mercedes-Benz At Ten-Percent Off Sticker?

If you're a longtime admirer of the three-pointed star, this might be the right time to head to the showroom with some serious intent. Mercedes-Benz vehicles are selling for an average of ten percent below MSRP—when you look at its 2010 models, that is. The 2010 Mercedes-Benz C-Class is the...Read More»

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