Dealership

New Jersey Dealers Pay $1.8 Million To Settle Consumer Complaints About Deceptive Practices
New Jersey Dealers Pay $1.8 Million To Settle Consumer Complaints About Deceptive Practices

When it comes to honesty and ethics, car dealers don't score well with consumers. On a scale of one to 100, American recently rated dealers a nine, just above members of Congress (eight) and lobbyists (six). ALSO SEE: Dubious Distinction: California Car Thief Is First Person To Die While Driving A...Read More»

Tesla Motors gallery in Houston Galleria, opened October 2011, with Model S on display
Terrified Of Tesla, NADA Launches Campaign To Tout Benefits Of Franchise Dealerships

Tesla's roadmap to success has been long and winding and full of potholes. One of the biggest obstacles vexing the startup automaker has been America's network of state franchise laws, most of which prevent automakers -- even small ones like Tesla -- from selling directly to consumers. But CEO Elon...Read More»

2013 Tesla Model S
Good News For Missouri's Tesla Fans: Direct-Sales Ban Shelved (For Now)

It's a beautiful day for electric car fans in the Midwest: according to Auto News, Missouri's efforts to prevent Tesla from selling directly to consumers have been put on hold for at least another year. This time last week, the forecast in Jefferson City wasn't quite so rosy. Tesla had learned of a...Read More»

2014 Tesla Model S
Tesla Hits A Speed Bump In Missouri

It's been a weird week for Tesla. On the one hand, the company issued a first-quarter report that showed the automaker meeting sales goals, making a strong entry into China, and laying the groundwork for its eagerly anticipated battery-development "gigafactory". On the other hand, even though...Read More»

Tesla Store opening in Westfield Mall, London, Oct 2013
Tesla Wins Support From FTC Heads To Sell Directly To Consumers

You have to hand it to Elon Musk: he doesn't shy away from a challenge. In launching Tesla, he faced three. First, like any startup, Tesla had to let consumers know about its products. Because of Musk's outgoing personality and Tesla's attractively designed cars, that wasn't hard to do -- though...Read More»

2015 Cadillac Escalade
Cadillac, Buick Top J.D. Power Study For Post-Sales Service

Two General Motors [NYSE: GM] brands, Cadillac and Buick, do the best job with service after the sale, while a few brands that do well in reaching (and impressing) shoppers with their products aren't doing such a good job at the dealership. The two brands topped the J.D. Power 2014 Customer Service...Read More»

Subaru of Wichita one-ups union protestors
Subaru Dealership In Kansas One-Ups Union Protestors

As Ferris Bueller once said, life moves pretty fast. Nowhere is that more evident than in the world of marketing, where today's advertisers use social media to respond to all kinds of things -- from customer complaints to world events -- on the fly. According to The Wichita Eagle, a Subaru...Read More»

Tesla Store Los Angeles [photo: Misha Bruk / MBH Architects]
McKinsey Envisions Big Change For Car Buyers: Is Tesla Right?

Americans sure don't research new cars—or even shop for them—in the ways that we used to. Why then should we have to buy them the same way? That has been one of the hot-button issues of the past year for those involved in the auto industry, and it's not going away any time soon. With...Read More»

Auto loan
Ally Pays $98 Million To Settle Racial-Bias Lending Probe: Will This Simplify Your Next Auto Loan?

The Consumer Financial Protection Bureau recently investigated auto lender Ally Financial amid concerns that the company regularly charged higher interest rates to non-white borrowers. According to AutoNews, Ally has now agreed to cough up $98 million to settle the probe. Could this make things...Read More»

Vending machines
Would You Buy A Car From A Vending Machine?

Consider the poor auto saleperson: the source of much mistrust, the butt of countless jokes. Most of us tend to keep anyone who works on commission at arm's length, but car salespeople are flat-out loathed. In fact, a recent study showed that car salespeople are the least trusted professionals in...Read More»

SCTV's 'Great White North' sketch, starring Rick Moranis & Dave Thomas as Bob & Doug McKenzie
Why Can't Canadians Buy Cars In The U.S.? TV Investigation Says It's Deliberate

Crossing borders to purchase things on the cheap is a centuries-old tradition -- and a centuries-old problem. For example, Canadian pharmacies made headlines in recent years, offering Americans cheaper prescription drugs than they could ever get in the U.S. Now, however, the snowshoe is on the...Read More»

Screencap from Tesla website, included in complaint to California DMV from dealers
GM Follows Tesla's Lead, Plans To Sell Directly To Online Shoppers

Tesla has made plenty of headlines the past couple of years -- not just because its Model S sedan is selling better than critics expected (despite the occasional fire), but also because of its unusual sales strategy. According to the Wall Street Journal, General Motors plans to follow Tesla's lead...Read More»

Screencap from Tesla website, included in complaint to California DMV from dealers
California Dealers Accuse Tesla Of 'Misleading' Customers With Financing Promises

Honestly, Tesla can't catch a break. First, it had to make a fully electric car that didn't look like a doorstop or a computer mouse from 1997. No small task, that. Then, it had to find a few backers, which caused consternation in some corners. And then it had to jump perhaps the biggest hurdle of...Read More»

2014 Mercedes-Benz S Class
Study: Mercedes-Benz, Infiniti Dealerships Treat Shoppers Best

Mercedes-Benz, Infiniti, and Lexus dealerships treat car shoppers the best, while at least some Scion and Mitsubishi dealerships have a lot to work on. These results are some of the top-level findings of the new 2013 Prospect Satisfaction Index (PSI), from the California sales and service...Read More»

Elon Musk
Elon Musk: If Tesla Can't Sell Cars In Texas, It'll Be At "The Back Of The Bus"

Yes, you read that headline correctly: Elon Musk is essentially calling himself a Freedom Rider, comparing Tesla's push to sell all-electric vehicles to America's Civil Rights Movement. CEOs say the darndest things. TESLA, TEXAS, AND TESTIMONY As we reported on Monday, Musk has spent the past week...Read More»

Elon Musk
Tesla Messes With Texas: Can Elon Musk Succeed In The Lone Star State?

If you haven't been to Texas in a while, it might be time to pay a visit. Oil is still big business there, but wind farms are picking up speed. And although there's plenty of farmland, today's Texas -- especially the Austin area -- is a high-tech hub, home to start-ups, gaming firms, and more...Read More»

Auto loan
Are America's Auto Lenders Discriminating Against Minorities?

In 1974, the United States enacted the Equal Credit Opportunity Act, which "prohibits credit discrimination on the basis of race, color, religion, national origin, sex, marital status, age, or because you get public assistance." But nearly 40 years after that law went into effect, some institutions...Read More»

2012 Lexus IS 250  -  Driven, November 2011
J.D. Power: Dealership Service Improving Rapidly, Buoying Brands

New-car dealerships are doing much better—even compared to last year—in satisfying customers who return to the shop for service. That's one of the findings from J.D. Power's latest Consumer Service Index (CSI) Study, released today. The latest 2013 CSI finds that thanks to automaker and...Read More»

Dealer
Chrysler Dealers Get Schooled In Customer Satisfaction

Chrysler has some work to do on the customer satisfaction front. In the most recent Sales Satisfaction Index published by J.D. Power and Associates, Fiat was the only one of the automaker's five brands to score above the industry average, while Dodge and Jeep battled it out at the bottom of the...Read More»

The Car Connection Daily Headlines
I agree to receive emails from the site. I can withdraw my consent at any time by unsubscribing.
Thank you! Please check your email for confirmation.