Customer Service

Volvo says it will tow broken-down cars for life
Volvo says it will tow broken-down cars for life

Volvo owners stuck on the side of the road with a broken-down car will never need to worry about arranging a tow truck. The luxury brand said Tuesday announcement it will provide free towing for life for Volvo drivers in the U.S.. The program, fittingly called "Tow For Life," extends outside of the...Read More»

J.D. Power 2016 U.S. Customer Service Index (CSI) Study
J.D. Power: Audi, MINI ace dealer service survey, Fiat Chrysler brings up the rear

No one likes taking a car in for service, and as J.D. Power's latest study shows, we loathe the process more today than we did a year ago. That said, some dealers make it far more bearable than others. As you might expect from the name, Power's U.S. Customer Service Index gauges consumer...Read More»

Car repair
Unsatisfied: Jeep, Dodge Having Issues With Dealership Service?

Are you satisfied with the service at your Chrysler, Fiat, Ram, Dodge, or Jeep dealership? Although you might be happy with your late-model vehicle, the chances that you aren’t quite satisfied at the dealership are much higher if your vehicle has one of those five badges—the brands of...Read More»

Dealer
The Weirdest Way That Dealers Ruin The Customer Service Experience

The internet has done some great things. It's allowed us to shop for riding lawnmowers in our underwear. It's changed the way we enjoy television by encouraging us to binge-watch our favorite shows. And where would cupcakes, bacon, pizza, or cats be without internet memes to fuel their popularity?...Read More»

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