Two General Motors [NYSE: GM] brands, Cadillac and Buick, do the best job with service after the sale, while a few brands that do well in reaching (and impressing) shoppers with their products aren't doing such a good job at the dealership. The two brands topped the J.D. Power 2014 Customer Service...Read More»
New-car dealerships are doing much better—even compared to last year—in satisfying customers who return to the shop for service. That's one of the findings from J.D. Power's latest Consumer Service Index (CSI) Study, released today. The latest 2013 CSI finds that thanks to automaker and...Read More»
Lexus and MINI are among the brands with the best dealership service. That's according to the J.D. Power and Associates' 2011 U.S. Customer Service Index (CSI) Study—the big annual study that gauges multiple aspects of dealership service after the sale. Overall, Lexus ranked at the top among...Read More»
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