Volvo's Concierge Services make life easy for owners

November 21, 2016

A couple of years ago, Volvo launched something called "Roam Delivery".  Harnessing the power of the internet, the service allows delivery personnel to bring packages to a Volvo rather than to a home or office. 

The program's success has encouraged Volvo to expand the number of services it offers to owners. In fact, starting this month, 300 Volvo XC90 and S90 owners in San Francisco will be able to get their vehicles fueled up, cleaned up, and tuned up using Volvo's Concierge Services.

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It works like this: owners schedule a service through Volvo's On Call app, whether that service involves taking the car for maintenance, filling up the tank, or something else. The app then notifies one of Volvo's local partners, who send staff to where the vehicle is parked.

The app delivers a digital key to the service personnel's smartphone, which gives them access to the Volvo in question--but only one time, during a limited window of time. The car is then either serviced on-site, or it's taken somewhere else and returned. Depending on the customer's request, the return site might be completely different than the pick-up site--for example, you might have your car picked up at your office, then returned to your home.

Is this the sort of thing that car-owners want? According to Volvo, the answer is a resounding "yes". Their survey data shows that 70 percent of consumers want on-demand fueling services (which should be music to the ears of Volvo's fuel partner, Filld).  Another 56 percent have expressed interest in having their cars taken in for maintenance, while 49 percent appreciate the thought of having their car moved to a different location. Volvo plans to offer other services to owners through the On Call app soon.

You can learn a little more about the updated On Call app via the demo video above.

Is this the sort of thing that would interest you? Or does it seems a little over-the-top, like a certain animated dad's plans for his city's sanitation department?

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