2011-2013 Ford Edge investigated for persistent 'door ajar' warning

October 6, 2016

The National Highway Traffic Safety Administration has launched an investigation of Ford Edge vehicles from the 2011, 2012, and 2013 model years. The agency has received some 1,560 complaints from owners who say that the Edge's "door ajar" warning light remains on, even when the crossover's doors are closed and latched.

While it's certainly annoying to be confronted with a stubborn warning on an instrument cluster, NHTSA also points out that, as long as the light is illuminated, there's no way for drivers to know for sure that the vehicle's doors are properly closed.

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As a result, owners may spend a great deal of time checking and re-checking to ensure that the Edge's doors are really, truly latched. Over time, owners may become so accustomed to seeing the warning light crying wolf that they begin to ignore it--which could, of course, cause problems if a door truly isn't closed. 

To date, NHTSA has received one report of an injury that may be related to the issue.

Other problems that owners have mentioned include doors that open while the Edge is in motion, the inability to lock doors while driving, and the inability to turn off the interior dome lights.

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During this preliminary evaluation phase of the investigation, NHTSA will work with Ford to try to identify patterns among complaints. If the agency believes that there's a persistent, underlying problem with the Edge, the investigation will move on to phase two, the engineering analysis, during which NHTSA will attempt to recreate the problem in controlled settings. 

Depending on how that phase goes, NHTSA may request a full or partial recall of the Edge. If that were to happen, NHTSA says that some 380,000 vehicles registered in the U.S. could be affected.

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