Audi will replace the headlamps on some 2012-2014 A6s, to resolve a problem with their headlamps.
On affected vehicles, the headlamps could fill up with water or gather heavy condensation on the inside of the headlamp assembly. This could be due to excessive stress from the production process on the headlight assemblies from the bumper, as well as torsional force from installation.
Audi dealers will inspect headlight assemblies on affected vehicles for evidence of cracking from the manufacturing process. Vehicles found with a headlight assembly showing evidence of cracking from the manufacturing process, will have affected units replaced with updated ones.
If a headlamp is found to be cracked due to an external force such as an accident or debris impact, it will not be covered under this action. Only vehicles equipped with LED or xenon headlights are included in this service campaign from Audi.
Plan on leaving the vehicle for the day at the shop due to the fact that headlight assembly replacement on these vehicle is labor-intensive. The entire front bumper has to be removed to replace a headlight assembly on these vehicles.
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Only certain A6s are involved in this action from Audi. The best way to determine if a vehicle is involved in this technical service campaign is to call local dealers with the VIN (Vehicle Identification Number), and they will run a database search of the vehicle in question.
For more information or answers to questions, call Audi Customer Service at 800-822-2834. Reference TSB (Technical Service Bulletin) Number: 941442 entitled: Lighting - Water Inside Headlamps, Headlamp Cracked.
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