Ford is conducting a voluntary compliance recall of certain 2013 model year C-Max Hybrid vehicles because they may not adequately protect occupants’ heads in a crash.
A notice on the National Highway Traffic Safety Administration (NHTSA) website puts the number of vehicles potentially affected by the recall at 33,021. Only 2013 Ford C-Max Hybrids without panoramic glass sunroofs are involved.
Affected vehicles were built at Ford’s Michigan Assembly plant from January 19, 2012 through June 25, 2013.
The issue was discovered during testing by the NHTSA. The agency found that the C-Max failed to conform to federal safety standards for head injury risk.
In documentation (PDF) submitted to the NHTSA, Ford said that it has no reports of any injuries related to this issue.
What Ford will do
Ford will notify owners and dealers will install additional plastic energy absorbing material on the left and right sides between the roof and the C-Max Hybrid’s headliner. The service will be performed at no charges. The Ford safety recall is expected to begin August 19, 2013.
In the meantime, owners of 2013 Ford C-Max Hybrids with any questions or concerns may contact Ford at 1-866-436-7332. The Ford recall campaign is No. 13C02.
Alternatively, owners of vehicles involved in the campaign may contact NHTSA’s Vehicle Safety Hotline at 1-888-327-4236 or go to https://www.safercar.gov. Reference the NHTSA campaign ID No. 13V3030000.