Hyundai Veloster Six-Month Road Test: The Dealership Service Experience

September 14, 2012
As much as we cover vehicle shopping, and aspects of the ownership experience, we don't get as much exposure to what's for many busy commuters a twice-a-year experience: taking your late-model car in to the dealership for maintenance.

That's one of the reasons why we're keeping Six Month Road Test vehicles like our Hyundai Veloster and Volkswagen Passat—to be able to use some of the most noteworthy new vehicles (and yes, have them serviced) as a real owner or lessee would.

A few weeks ago our long-term-test 2012 Hyundai Veloster ticked past the 7,500-mile mark, and a chime reminded us that the first service was due. So a few days later we headed over to Beaverton Hyundai, one of our Portland-area dealerships, to do exactly what's required at that first service visit.

We were checked in quickly, and then we were walked around the vehicle to inspect for damage. Anything of note—like a scraped wheel—was marked on paper and signed by the customer. We were also impressed by the care taken by the dealership; during service, they drape a protective cloth over the front end to prevent scratches.

Customers are likely to be taking some time out of their busy days to bring their Hyundai in for service, so this dealership—rather typically, as we've seen—offers workstations, wi-fi, and two printers if you need to stay connected. On the other hand, there's a large flat-screen TV with cable, and water and popcorn are provided. Meanwhile, a second TV in the waiting room lists customer names, the service advisor, current vehicle status, and the time it's due to be finished; we like the system, as it respects our time and makes things easier for the service writer, who doesn't have to spend so much of the time responding to, “Is it done yet?”

According to our owner's manual, the normal service includes tire rotation, battery inspection, air cleaner filter inspection, vacuum hose inspection, and an engine oil and filter change.

The special EcoShift DCT dual-clutch automatic transmission in our Veloster doesn't need any attention until 37,500; that's the first time the system's fluid is to be inspected.

The dealership did all the required items, plus a multi-point inspection for the car, with green, yellow, and red zones depending on the condition of each item. The only thing that wasn't green for us was the climate system's pollen filter, which is already in the yellow zone and need to be replaced next time. They also filled our windshield washer fluid.

Total cost for the service was just $49.93, and we were ready to go in about an hour.

So far we've experienced no issues with our Veloster—except for, potentially, one with the sound system interface, which we'll tell you more about after we do a little more troubleshooting between our two Portland Bureau High Gear Media staffers.

For all the latest updates on the Six-Month Road Test Hyundai Veloster be sure to follow us on Twitter and become a fan on Facebook after you subscribe to our YouTube channel.

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