2007 MINI Cooper S
If you have a Mini or an Acura, you're nearly as likely to find satisfaction with repairs at the dealership as if you were to go to an independent shop.
But if you own a Kia, Chrysler, Jeep, or Volkswagen vehicle, you're considerably more likely to find satisfaction with an independent.
For repairs, independent shops score higher in satisfaction overall—with an overall score of 87, versus 80 for dealerships.
The ratings are based on Consumer Reports' Annual Survey, which polls its subscribers' experiences with about 176,000 vehicles repaired and about 322,000 maintained over the previous twelve months—and that includes 108,000 service visits to new-car dealerships.
One of the keys to that happiness might, quite simply, be in the price. Customers at Mini and Hyundai dealerships, CR says, are more satisfied with the prices on repairs than those customers of other brands' dealerships.
Acura, Porsche, Lexus, Buick, and Lincoln owners were among the most satisfied with dealership repairs, while Jeep, Volkswagen, and Land Rover owners remain among the least satisfied.
On the maintenance side, Lincoln and Buick score high with owners, while Mitsubishi and Mazda owners tended to be among the least pleased with their dealership visit.