Mercedes-Benz's New Mbrace System Offers Primo Concierge And Roadside Services

September 3, 2010

Pretend you're on a road trip. You've taken the family shopping, maybe indulged the younger ones (or your spouse) with a few hours of miniature golf, and now, you're ready for some You Time. Sushi and a day spa sound great, but you're on unfamiliar turf: to whom should you turn for advice? If you're a Mercedes-Benz owner, the answer's pretty obvious: mbrace.

mbrace is a mobile application designed to connect your Mercedes vehicle, your smartphone, and the automaker's Concierge service. You might remember seeing our post about the first-generation mbrace app, which launched almost a year ago. That version included lots of nifty stuff, like vehicle location (useful in crowded parking lots) and remote unlocking -- and of course, Mercedes-Benz Concierge could cater to most, if not all, whims.

The newest version of mbrace takes the car/phone integration thing one step further. We could summarize the benefits ourselves, but MBUSA's Sascha Simon, does a fine job: "Imagine you're away from your car talking on your iPhone to Mercedes-Benz Concierge. The agent can provide you with a great restaurant suggestion and simultaneously send the destination both to your iPhone and into your car." Presumably, that means that you could hop in your car, and your in-dash satnav system would lead you right to that Korean BBQ joint that only locals seem to know about.

That makes the new iteration of mbrace sound a lot like Google's Send-To-Car feature that we mentioned over the summer, but with a human Concierge agent subbing for Google's all-knowing map. Which is interesting and probably exactly what many Mercedes' owners want.

Of course, the mbrace service isn't free. The basic mbrace package -- which doesn't include Mercedes-Benz Concierge -- runs $280 per year. (For comparison, GM's similar "Safe and Sound" plan for OnStar runs $199 per year.) mbrace plus offers the whole megillah at a cost of $520 per year, which is considerably more than OnStar's $299 "Directions and Connections" package.

For more info, check out the press release below. And if you're an mbrace subscriber, please let us know what you think of the service.

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Leave the Car, Take the Concierge with You: Mercedes-Benz Launches New Version of mbrace Mobile Application

Mercedes Continues to Innovate with New Convenience and Location-Based Services

MONTVALE, N.J., Sept. 2 /PRNewswire/ -- As consumers increasingly turn to mobile devices to manage their lives from wherever they are, Mercedes-Benz USA (MBUSA) has introduced an upgraded version of its mbrace telematics platform that connects the in-car navigation system in its vehicles with drivers' iPhones. Developed by its partner Hughes Telematics, Inc. (HTI), the new mbrace Mobile Application version 2.0 allows Mercedes-Benz customers to take their mbrace services with them when they leave their vehicles.  Mercedes-Benz is the first manufacturer to extend connected services in this way.

The mbrace Mobile Application version 2.0 builds on the automotive industry's first fully integrated smartphone application which was launched by Mercedes-Benz and HTI in November 2009. That application allows customers to use their phones to unlock their vehicles, locate their vehicles in crowded parking lots, and find nearby or preferred dealers among other services. Version 2.0 includes all of those features and also allows customers to seamlessly access Mercedes-Benz Concierge services while away from the vehicle. The concierge can access the caller's location information to deliver relevant entertainment recommendations, restaurant locations, directions, traffic updates and more. Requested destination information can then be sent directly from the concierge to an in-vehicle navigation system.

The new application also allows users to save multiple accounts in the log-in screen and assign nicknames, making it simple and quick to access multiple mbrace accounts from one device.  

"Version 2.0 of the mbrace Mobile Application takes the convenience and connectivity of mbrace further than ever before, allowing customers to access connected services anywhere, anytime," said Sascha Simon, who heads up advanced product planning for MBUSA.  "Imagine you're away from your car talking on your iPhone to Mercedes-Benz Concierge. The agent can provide you with a great restaurant suggestion and simultaneously send the destination both to your iPhone and into your car.  That's what makes the system so great:  the flexible architecture allows us to continually add new features as mobile technology evolves, keeping us on the cutting edge of innovation and connected services for our customers. This latest mobile application is a perfect example of that, and we will continue to add more features and connectivity on an ongoing basis."

In addition to the new mobile concierge service, Roadside Assistance on the iPhone also has been enhanced with the mbrace Mobile Application version 2.0 so that when a call is initiated, the customer's location information is transmitted to the Mercedes-Benz Roadside Assistance Center, allowing for more efficient and accurate service in the time of need.  In instances when the vehicle may not be accessible, may not have power, or is in an unknown location, the mobile application allows Mercedes-Benz to help their customers by pinpointing exactly where to send assistance.

As the first automaker to offer a mobile application truly integrated with the vehicle, MBUSA continues to be an industry leader in bringing new connected technology to market. For customers on-the-go, the mbrace Mobile Application provides simple and seamless connectivity to the ever-expanding set of Mercedes-Benz mbrace services.  

"Mercedes-Benz mbrace was designed as a platform for continuous innovation," said Erik Goldman, president, HTI.  "The release of mbrace Mobile Application version 2.0 extends new services beyond the vehicle, giving Mercedes-Benz customers the freedom to seamlessly enjoy personalized service even when they're not in the driver's seat.  We look forward to working with Mercedes to continue expansion of the mbrace Mobile Application service and feature set, enabling enhanced connectivity and interaction between the mobile device and vehicle."

[via Marty]

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