• Kare Posted: 2/12/2011 8:39am PST

    I found a Ripoff Report on Automotive Training Institute. This is the same program being sold by Mudlick Mail Company and promoted by Turnaroundtour.com. Tournaroundtour program/coach is a graduate of ATI and teamed up with Mudlick to sell their program a couple of years ago. The Ripoff Reports on Automotive Training Institute say almost exactly what the last post has said. These programs can be a disaster. Mudlick hasn't been in operation long enough to see the fallout being reported yet. I'll bet some owners don't report these programs because when they fail they are told they must have done it wrong - didn't follow or implement the complete process properly - more brainwashing techniques. The shop owners and their families, their employees, and their communities are the victims. These programs are bieng solicited from coast to coast. Shop owners need to beware.

  • RT Posted: 2/11/2011 11:20am PST

    I wish someone would expose the companies that scam the auto repair shop owners. Some get in the door as direct mail advertisers. Then they get them involved in their "management tools" program. This can actually devestate a small shop. These programs alienate long term employees and customers. Eventually the new customers lured in with coupons catch on to the scripting and up-sell and overpriced repairs. They don't return and pass the word quickly. There are more than one of these programs out there but the one I'm most familiar with is Mudlick Direct Mail Company. There have been several small independent owners that have tried the program and ended in ruins. This simply cannot work in a small demographic area. What were once profitable, honest shops that had built there good name over years have in less than a year become shops with newly earned "bad" reputations using this program. If you check out this program, you will see that the owner is also the owner of America's Service Station. There are so many Ripoff Reports on this company it clear to see why a small shop would fail. There are more complaints against America's Service Station alone than there are in the entire state of Minnesota. I wish someone would get the word out to owners to beware of these programs.

  • gil Posted: 10/30/2010 5:54pm PDT

    Good point. Also what could be a good idea is to ask the shop to show you the new part installed on the car!!

  • Pat the Auto Guy Posted: 10/4/2010 9:07am PDT

    It's too bad that a few bad operators can give an entire industry a bad name. Once you find a good honest auto repair shop stick with them. They need your business and will work hard to keep it.