• Peter Posted: 6/20/2010 10:57pm PDT

    It really depends. It's not always that through the dealer there's more quality than the independent.

  • tramse1 Posted: 2/25/2010 8:02pm PST

    I thank the good Lord I've got the tools and skills to do this kind of work myself. Brake work - especially disc brake work - is about as simple as it gets. Surely the shop that charged $500+ found more than pads needing replacement - at least installing new pads, rotors, and calipers for that price... maybe.

  • Rowdy Relations Posted: 2/25/2010 4:04pm PST

    Sad, but hardly unexpected to anyone who's owned a car for a while.
    I'd love to see another study that compares dealer service to independent shops. I'd wager the dealers come out pricier, but better quality.
    Which brings up the quality issue too, huh? How many of those brake pads were installed properly? Using legitimate approved parts? By someone other than a pimply teenager who spent half the time texting while working?

  • gustav Posted: 2/25/2010 3:52pm PST

    I don't see what the big deal is here. Yes, auto repair is always going to be elastic, liquid. Cars break down and there are multiple sometimes inventive ways to fix them. Smart mechanics might be able to do a job with less labor, or they might while away too much labor time overthinking it.

  • AutoBoy Posted: 2/25/2010 3:15pm PST

    notwithstanding all of the changes / progress / improvements we see in the world, there are some truisms and one is that auto repair shops will always be a bit of a crap shoot for car owners. perhaps we need the government to take this over to help correct these issues.

  • teaparty Posted: 2/25/2010 3:13pm PST

    pretty surprised to see DC on this list, its not really known as a cheap place to live

  • fb_1503038935 avatar Jacky Posted: 2/25/2010 3:13pm PST

    "...The five best cities for auto repair are Memphis, Jacksonville..." - so we should all move to jacksonville?