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QUALITY | 7 out of 10
Standard occupant count is seven
Poor build quality, substandard interior materials
Hard plastic surfaces and low-grade materials dominate the cabin and disappoint at these prices
As mentioned earlier, if there's one area where the 2010 Chrysler Town & Country comes up short in comparison with its competitors, it's in terms of interior quality—a trait that this 2010 model shares with its older siblings. Despite the poor material decisions, reviews read by TheCarConnection.com show that the Chrysler Town & Country offers generous storage space and a relatively high degree of passenger comfort.
Cars.com reviewers observe that the "standard occupant count is seven" on the 2010 Chrysler Town & Country. Kelley Blue Book reports that "the accommodations are comfortable," and ConsumerGuide adds that the front seats offer "wide, comfortable chairs [that] contribute to long-haul comfort." One of the biggest features that sets the Chrysler apart from the competition is its Stow 'n Go storage arrangement and its Swivel 'n Go seating arrangement. Cars.com explains that with Stow 'n Go, the seats "fold into the floor," creating extra storage space, while the optional Swivel 'n Go seats are "second-row captain's chairs that independently rotate 180 degrees and slide fore and aft to face the third row. There is also an included stowable center table that can be positioned between the rows." While this feature sounds interesting at first, Car and Driver warns that when the seats swivel backward, "you'll find legroom fit only for two-dimensional paper cutouts." Edmunds agrees, remarking that the "Stow 'n Go seats aren't very comfortable." Overall, Car and Driver best sums up the two different seating options as a "trade-off," where you "have to choose between Swivel 'n Go's table and plusher second-row seats that do not stow and the functionality of Stow 'n Go."
While the seating arrangements can prove to be a disappointment depending on your requirements, one area where the 2010 Chrysler Town & Country excels is in terms of its cargo capacity. With the same cavernous interior as last year's model, reviewers from ConsumerGuide are thoroughly impressed by the "vast space available" and note that the "available power-folding 3rd-row is a marvel of convenience"—in fact, they give the Chrysler minivan a 10 out of 10 rating in terms of cargo room. Edmunds is also impressed with the ample cargo space, stating that "with all the rear seating flat, the [Town & Country] can carry up to 140 cubic feet of cargo." Interior storage is exceptional as well, and Cars.com points out the availability of "numerous storage nooks, pockets and bins throughout the interior, including a dual glove compartment." AutoWeek also finds that thirsty passengers will be pleased by the fact that "there are cup holders galore."
Unfortunately, despite its many redeeming qualities in terms of storage and comfort pluses, the 2010 Chrysler Town & Country is once again a serious disappointment in terms of quality. Edmunds is particularly offended by the Town & Country, claiming that the "materials quality is worse than all its competitors, while build quality is shoddy at best." This rather harsh view is tempered by ConsumerGuide, which finds that "interior assembly is mostly top notch"—although even they agree that "hard plastic surfaces and low-grade materials dominate the cabin and disappoint at these prices." Car and Driver reviewers also note that the "cheap-looking plastics of the new van's interior are disappointing."
The design of the instrument panel is criticized in a few instances. AutoWeek finds the climate controls in the Town & Country "a little low, and the small buttons required taking our eyes off the road longer than we liked."
While Edmunds and ConsumerGuide have a hard time agreeing on whether the Town & Country's build quality is, respectively, "shoddy at best" or "top notch," a good indicator of this factor is interior noise levels—and based on this assessment, it seems that Edmunds might be mistaken in slamming the build quality of the Chrysler Town & Country. ConsumerGuide says that the Town & Country, "along with the similar Grand Caravan...are possibly the quietest minivans. Wind noise is impressively muted." Even Edmunds concedes that "the interior remains quiet even at highway speed."
Considering the relatively high prices being charged, buyers may be disappointed with the materials on their $40,000-plus 2010 Chrysler Town & Country. On the other hand, interior storage is just as good as Chrysler claims.