Comfort and Quality » 7
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QUALITY | 7 out of 10
Poor build quality, substandard interior materials
Hard plastic surfaces and low-grade materials dominate the cabin and disappoint at these prices
Standard occupant count is seven
If there's one area where the 2009 Chrysler Town & Country comes up short in comparison with its competitors, it's in terms of interior quality. Otherwise, reviews read by TheCarConnection.com show that the Chrysler Town & Country offers generous storage space and a relatively high degree of passenger comfort.
Cars.com reviewers state that the "standard occupant count is seven" on the 2009 Chrysler Town & Country. Kelley Blue Book reports that "the accommodations are comfortable," and ConsumerGuide adds that the front seats offer "wide, comfortable chairs [that] contribute to long-haul comfort." Edmunds, however, presents a differing opinion, remarking that the "Stow 'n Go seats aren't very comfortable." Speaking of Stow 'n Go, it's one of several seating styles available in the 2009 Chrysler Town & Country. Cars.com says that the seats "fold into the floor," creating extra storage space, while the optional Swivel 'n Go seats are "second-row captain's chairs that independently rotate 180 degrees and slide for and aft to face the third row. There is also an included stowable center table that can be positioned between the rows." While this feature sounds interesting at first, Car and Driver warns that when the seats swivel backward, "you'll find legroom fit only for two-dimensional paper cutouts."
One area where the 2009 Chrysler Town & Country excels is in terms of its cargo capacity. The cavernous interior rates a 10 out of 10 from ConsumerGuide in terms of cargo room, and those reviewers rave about the "vast space available" and note that the "available power-folding 3rd-row is a marvel of convenience." Edmunds adds that, "with all the rear seating flat, the [Town & Country] can carry up to 140 cubic feet of cargo." Interior storage is exceptional as well, with Cars.com pointing out the availability of "numerous storage nooks, pockets and bins throughout the interior, including a dual glove compartment."
Unfortunately, despite its many storage and comfort pluses, the 2009 Chrysler Town & Country is a serious disappointment in terms of quality. Edmunds in particular rails against the Town & Country, claiming that the "materials quality is worse than all its competitors, while build quality is shoddy at best." ConsumerGuide disputes the build quality claim, finding that "interior assembly is mostly top notch," but agrees that "hard plastic surfaces and low-grade materials dominate the cabin and disappoint at these prices." Car and Driver reviewers also note that the "cheap-looking plastics of the new van's interior are disappointing."
One area where poor build quality becomes evident is in interior noise levels, and based on this assessment, it seems that Edmunds might be mistaken in slamming the build quality of the Chrysler Town & Country. ConsumerGuide says that the Town & Country, "along with the similar Grand Caravan...are possibly the quietest minivans. Wind noise is impressively muted." Even Edmunds concedes that "the interior remains quiet even at highway speed."
Buyers may be disappointed with the materials on their $40,000-plus 2009 Chrysler Town & Country, but interior storage is just as good as Chrysler claims.