Comfort and Quality » 7
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QUALITY | 7 out of 10
“excessive use of hard plastics”
“Liftgate is manual only”
“Noise, vibration, and harshness characteristics are good”
The 2009 Dodge Journey has ample room that’s easy to use, but its interior materials and some switch placements were criticized in most of the reviews researched by TheCarConnection.com.
Though ConsumerGuide liked the Journey’s “generally handsome cabin decor,” it didn’t care for the “excessive use of hard plastics and unpadded materials.” It also took issue with the “thick steering wheel” that “partially blocks view to dials to the far left and right.” And the mainstream car Web site also thought that on Journeys with the base audio system, “all audio controls are set too low for easy access.”
On the other hand, every review TheCarConnection.com’s editors read complimented the Journey on its extreme functionality and use of space. AutoTrader noted its Tip 'N' Fold seats in the second row “provide quick access to the back with the turn of a lever,” and that “both second-row seats and the front passenger seat fold to form a flat load surface.” The Journey’s also available with storage in the front passenger seat, in the footwells of the second row. And the available third-row seat folds flat for expanded cargo room, just as it does in the Dodge Grand Caravan.
There are some hitches in the utility of the 2009 Dodge Journey. Cars.com notes that the third row is “strictly for little kids,” and that with the third-row seats raised, “there isn't a lot of room behind them.” The Web site also found it odd that the “liftgate is manual only,” while many crossovers offer a power liftgate. But The Detroit News gave kudos for the wide-opening rear doors: “anyone who has had to lift up a child and strap them into safety seat will appreciate the second-row doors that open out 90 degrees.”
TruckTrend found the Journey’s “noise, vibration, and harshness characteristics are good,” but thought the four-cylinder was rougher than most modern designs.
TheCarConnection.com’s editors loved the functionality of the Journey’s cubbies, bins, and cargo holds. But the seats felt flat for front and second-row passengers.
The 2009 Dodge Journey accomplishes as many tasks inside as a Saturn Outlook--or Microsoft Outlook, for that matter--but can be noisy and plasticky.