Vehicle Satisfaction

Tesla tops owner satisfaction survey; Fiat, not so much
Tesla tops owner satisfaction survey; Fiat, not so much

If you could do it all over again, would you buy the car you're driving now? That's the question Consumer Reports asked 300,000 owners of vehicles from the 2014-2017 model-years. Their responses form the basis of the company's 2016 Owner Satisfaction Survey. What's interesting about this particular...Read More»

American Customer Satisfaction Index (August 2016)
Lincoln, Honda, Toyota, BMW are tops in customer satisfaction (Acura, VW not so much)

Over the past few years, car owners have become increasingly dissatisfied with their vehicles. But a new study from the American Customer Satisfaction Index suggests that for most automakers, consumer sentiment has made a turn for the better. ACSI's 2016 Automobile Report polled 3,776 auto...Read More»

2014 Tesla Model S
Tesla Model S, Chevy Corvette Top List Of Vehicles Owners Would Buy Again

Owners of the Tesla Model S, more than owners of any other model, would buy it all over again. In all, 98 percent of those owning the Model S electric car said that they’d purchase it again. The next highest, with owners that bullish, was the Chevrolet Corvette Stingray, for which 95 percent...Read More»

2015 Chevrolet Corvette Z06 Convertible, shot by Dan Wang
Study: Chevrolet Corvette Meets Owner Expectations More Than Any Other Car

About six months into a relationship is when it happens: you settle into a routine with your significant other and finally begin to notice the way she/he chews cereal or piles dishes in the sink or re-adjusts the rearview mirror. It's not exactly "buyer's remorse", you're just seeing some...Read More»

2015 Mercedes-Benz S-Class Coupe
GMC, Lincoln, Mercedes-Benz Ace Vehicle Satisfaction Awards

Each year, marketing firms conduct countless studies to help guide car-buyers' decisions. They study vehicle reliability, the quality of the dealership experience, even how well consumers navigate automakers' websites. But what about the cars that people like? Reliability and quality aside, what...Read More»

2013 American Customer Satisfaction Index
Despite Strong Car Sales, Customer Satisfaction Is Slipping

U.S. auto sales are on a tear, but according to the latest report from American Customer Satisfaction Index, drivers are less happy with their rides than they were one year ago. To gather that data, ACSI conducts interviews with 70,000 customers each year, asking respondents to rate their...Read More»

2013 Cadillac SRX
Cadillac, Buick Top 2013 Vehicle Satisfaction Awards

Cadillac and Buick customers feel satisfied—extremely so, according to the latest gauge of owner satisfaction. The 17th annual Vehicle Satisfaction Awards (VSA), from the market-research firm AutoPacific, looks at satisfaction with 51 different vehicle attributes—including things like...Read More»

2013 Lincoln MKZ
Lincoln, Lexus, Buick, Subaru Ace Customer Satisfaction Index

Customer satisfaction is on the upswing -- at least in the auto industry. In fact, a new study shows that the majority of auto brands have improved in customers' eyes, and satisfaction has matched an all-time high. The news comes from American Customer Satisfaction Index (ACSI), which gauges...Read More»

The Car Connection Daily Headlines
I agree to receive emails from the site. I can withdraw my consent at any time by unsubscribing.
Thank you! Please check your email for confirmation.