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J.D. Power: Mercedes-Benz, MINI Are Tops In Customer Satisfaction (Acura, Mitsubishi? Not So Much)

J.D. Power: Mercedes-Benz, MINI Are Tops In Customer Satisfaction (Acura, Mitsubishi? Not So Much)

Earlier this week, we talked about the many ways that dealers can ruin the customer experience -- often by hounding consumers for good ratings on surveys and social media sites. No matter how you feel about such surveys, there's no denying that one of the most important is J.D. Power's... read more

November 14, 2014 by  -
 
Gas pump

Advocacy Group Says That Fuel Economy Is America's #1 Criteria When Shopping For A New Car

When you're looking for a new car, there are lots of factors to consider: how the car looks, how comfortable the ride is, its high-tech amenities, the number of cup-holders... read more October 20, 2014 by 


 
Seattle Center as night falls (photo by Jeffery Hayes)

Seattle, Boston, Washington, D.C. Ranked Safest Cities For Pedestrians

As anyone who's watched The Walking Dead can tell you, it's hard out there for a walker. There's construction to avoid, broken sidewalks to navigate, and the biggest obstacle... read more October 9, 2014 by 


 
Burt Reynolds and Sally Field in SMOKEY AND THE BANDIT

Men Drive For Enjoyment, Women Drive To Relax, And Other Useless Generalizations

Need to spark a conversation with a co-worker or neighbor? Want to start an argument with your boyfriend, girlfriend, best friend, or FWB? A new study from Enterprise... read more October 3, 2014 by 


 
Angry Driver with Road Rage

Idaho Home To America's Rudest Drivers, But Where Do The Nice Ones Live?

We've all encountered rude drivers. Some have behaved aggressively, cutting us off and flipping the bird as they zoomed ahead. Others have been more passive, like the kind of... read more September 16, 2014 by 


 
2015 Chevrolet Corvette Z06 Convertible, shot by Dan Wang

Study: Chevrolet Corvette Meets Owner Expectations More Than Any Other Car

About six months into a relationship is when it happens: you settle into a routine with your significant other and finally begin to notice the way she/he chews cereal or... read more August 19, 2014 by 


 
Volvo ‘Drive Me’ autonomous car pilot project in Gothenburg, Sweden

No, You Can't Drive Better Than An Autonomous Car

Some people are happy about the slow, steady arrival of self-driving cars. Others are terrified. But in one new survey, people on both sides of the divide say that they're... read more August 1, 2014 by 


 
2014 Pied Piper Prospect Satisfaction Index

Mercedes, Infiniti, Lexus Dealerships Are Tops In Satisfaction, Tesla Ranks Last (But That's Okay)

UPDATED: See below Early July means different things to different people. For you, it probably means a bit of vacation, maybe some fireworks. For us, it means the release of... read more July 7, 2014 by 


 
Couple arguing

July 4 Reminder: Road Trip Meltdowns Can Be Hazardous To Your Health

If you're one of nearly 35 million Americans hitting the road this weekend, remember to plan ahead. Keeping all of your passengers entertained is the surest way to maintain... read more July 3, 2014 by 


 
Homer Simpson, distracted driver

Study: Adults Talk & Text While Driving, Even Though They Know Better

In theory, adults are wiser than children. They've had more life experiences, they've seen ups and downs, they know what's good for them and, presumably, what's not. That's... read more June 20, 2014 by 


 
2015 Mercedes-Benz S-Class Coupe

GMC, Lincoln, Mercedes-Benz Ace Vehicle Satisfaction Awards

Each year, marketing firms conduct countless studies to help guide car-buyers' decisions. They study vehicle reliability, the quality of the dealership experience, even how... read more June 16, 2014 by 


 
Woman driving

For Women, Getting A Car Repaired Is More Painful Than A Trip To The Dentist

Few people enjoy taking their car to a garage. Fewer still enjoy it when they know they're car needs extensive, expensive repairs. A new survey from AutoMD suggests that... read more June 11, 2014 by 


 
ALG's Brand Perception of Quality rankings, June 2014

Honda, Toyota, Mercedes-Benz, Lexus Are Consumers' Choice For Quality

Consumer perception is a very important thing -- subjective, yes, but it can be the deciding factor in the battle between brands and technologies. In the 1980s, for example... read more June 5, 2014 by 


 
Angry Driver with Road Rage

Drivers Hate Texters, Love Classic Rock, And Other Findings From Expedia's Road Rage Report

Memorial Day weekend marks the start of the summer driving season, and to get you in the mood, Expedia has published its annual Road Rage Report. Some of the findings may... read more May 21, 2014 by 


 
Vin Diesel

Women Say Men With Hot Cars Are Arrogant & Compensating For Something

If you're a guy -- especially a single guy -- your hot rod may be the center of your world. On weekends, you tell friends you're busy, just so you can stay home to buff and... read more April 29, 2014 by 


 
2014 Chevrolet Corvette Stingray

Ford F-150, Chevrolet Corvette Tie For "Most American-Made" Vehicle

When buying a new car, we know that many shoppers want an "American" vehicle. (Though for others, it's not such a big deal.) The problem is, we live in an era of... read more April 17, 2014 by 


 
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