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The Weirdest Way That Dealers Ruin The Customer Service Experience

The Weirdest Way That Dealers Ruin The Customer Service Experience

The internet has done some great things. It's allowed us to shop for riding lawnmowers in our underwear. It's changed the way we enjoy television by encouraging us to binge-watch our favorite shows. And where would cupcakes, bacon, pizza, or cats be without internet memes to fuel their popularity?... read more

November 12, 2014 by  -
 
Auto mechanics, California (photo by T. Voekler, via Wikimedia)

Most Cars On The Road Need Service: Is Yours One Of Them?

How long has it been since you've taken your car in for service? Three months? Six? A whole year? Don't be ashamed: lots of people put off regularly scheduled car... read more April 4, 2013 by  1


 
2011 Saab 9-5

Saab Owners: Warranty Protection Is Just A Few Clicks Away

Own a recent Saab? Worried about your warranty now that the automaker has gone belly-up? Well, put those concerns to rest, because Saab Automobile Parts North America (SPNA)... read more January 11, 2013 by  0


 
Wrenches

Chrysler Aims To Improve Service Experience With High-Tech Tools

The way that Americans shop for goods and services has seen a lot of changes over the past two decades. Many companies have kept pace with the times, but auto dealers? Some... read more January 8, 2013 by  0


 
2010 Lexus GS 460

Lexus Again Tops J.D. Power And Associates Customer Service Index

For the fourth consecutive year, Lexus has topped all other luxury brands on the the J.D. Power and Associates Customer Service Index (CSI) survey, achieving an overall score... read more March 14, 2012 by  0


 
Auto service loyalty & age chart from DMEautomotive

Study: Older Drivers Go To Dealers For Service, Younger Drivers Don't

When your car conks out, where do you take it for TLC? According to a new study from DMEautomotive, the answer may depend on when you were born. DME surveyed 4,000 vehicle... read more March 6, 2012 by  3


 
Costco

Costco Members Can Earn 15% Off Parts, Labor, Accessories

Need some work done on your car? According to a report in Auto News, you may be able to get it done at a 15% discount, provided you're one of Costco's 44 million members. The... read more January 3, 2012 by  0


 
2011 Hyundai Elantra

CR: Mini, Hyundai Dealerships Offer Best Repair Cost

If you have a Mini or an Acura, you're nearly as likely to find satisfaction with repairs at the dealership as if you were to go to an independent shop. But if you own a Kia... read more May 17, 2011 by  2


 
Mr. Goodwrench coloring book

Goodbye, Goodwrench

When General Motors introduced Mr. Goodwrench to the world in 1974, it was a bold marketing move. The friendly, nerdy guy sporting chunky, horn-rimmed glasses was GM's way of... read more November 12, 2010 by  0


 
Empty dealership

GM's Wound-Down Dealerships Finally Shuttered. What About Their 6.7 Million Customers?

General Motors caused quite a stir last year when the automaker trimmed over 1,500 dealerships from its network. In fact, some U.S. legislators are still clamoring for... read more November 1, 2010 by  4


 
2002 Volkswagen Passat GLS

Settlement Addresses Engine-Sludge Issue In Audi A4, VW Passat

A settlement made by the U.S. District Court in Boston could affect owners of 1997-2004 Audi A4 and 1998-2004 Volkswagen Passat models with the 1.8-liter turbocharged... read more September 28, 2010 by  6


 
2010 Cadillac CTS-V

Ed Whitacre Hosts Extreme Makeover: Cadillac Edition

Since emerging from bankruptcy a year ago -- June 10, 2009, to be exact -- General Motors has been trying to buff its tarnished image. Some of the company's work on that... read more June 14, 2010 by  1


 
mechanic

Report Confirms Auto-Repair Gouging, Ranks Best And Worst Cities

With auto repair chains ever expanding and dealership service becoming more consistent and predictable, you might think that repair costs are becoming much more standardized... read more February 25, 2010 by  7


 
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