satisfaction
J.D. Power: Dealership Service Improving Rapidly, Buoying Brands
New-car dealerships are doing much better—even compared to last year—in satisfying customers who return to the shop for service. That's one of the findings from J.D. Power's latest Consumer Service Index (CSI) Study, released today. The latest 2013 CSI finds that thanks to automaker and...
The Best Brands -- And The Worst -- For Shopping Experience
There are a lot of ways to measure customer satisfaction. J.D. Power talks to recent buyers. Polk looks at sales stats and customer retention. But the folks at Pied Piper do... July 9, 2012 by Richard Read 3
Consumers Much Happier With Automakers, Not So Much With Airlines
When the last Harris Poll on the public's perception of U.S. industries was conducted in 2009, automakers didn't fare so well. At the time consumers were less happy with car... September 21, 2011 by Richard Read
Cadillac Escalade, Mercedes-Benz S-Class Top Satisfaction Awards
The 2011 Cadillac Escalade luxury SUV and 2011 Mercedes-Benz S-Class have topped AutoPacific's 2011 Vehicle Satisfaction Awards. Ford has the most wins (seven) at the... May 19, 2011 by Bengt Halvorson
CR: Mini, Hyundai Dealerships Offer Best Repair Cost
If you have a Mini or an Acura, you're nearly as likely to find satisfaction with repairs at the dealership as if you were to go to an independent shop. But if you own a Kia... May 17, 2011 by Bengt Halvorson 2
Buick-GMC Dealerships To Offer Loaner Cars?
Owning a luxury car has its perks. And while the soft hides, real wood veneers, and more exclusive badges certainly don't go unappreciated, some of the most valued... October 12, 2010 by Bengt Halvorson
Report: 2010 Mercedes S-Class, Audi, VW Are Tops In Desirability
For the fifth time in the last six years, the Mercedes-Benz S-Class was named the most desirable model in the entire industry. That’s according to the annual Total Quality... July 29, 2010 by Bengt Halvorson
For Repairs, Maintenance, GM Dealerships Take A Cue From Wal-Mart
If you get great service, and a consistently low price that competes with independent repair shops or franchised service centers, would you return to the dealership to get... July 29, 2010 by Bengt Halvorson 7
J.D. Power Study: Domestics Take The Lead In Vehicle Appeal
No doubt about it at this point, domestic-brand vehicles are more reliable than they used to be. And if you still snicker dismissively when we say that a number of... July 15, 2010 by Bengt Halvorson 2
2010 Suzuki Kizashi, Lincoln MKT Top Satisfaction Ratings
The annual vehicle satisfaction study from California-based market-research firm AutoPacific places two new-for-2010 models at the top: the 2010 Suzuki Kizashi and the 2010... May 21, 2010 by Bengt Halvorson 4
J.D. Power: Customers Happiest With Michelin, Pirelli Tires
If it's nearly time to get a new set of tires, heed two pieces of advice: You generally do get what you pay for, and certain brands do quite consistently leave motorists more... April 20, 2010 by Bengt Halvorson 2
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