satisfaction

Tesla tops owner satisfaction survey; Fiat, not so much
Tesla tops owner satisfaction survey; Fiat, not so much

If you could do it all over again, would you buy the car you're driving now? That's the question Consumer Reports asked 300,000 owners of vehicles from the 2014-2017 model-years. Their responses form the basis of the company's 2016 Owner Satisfaction Survey. What's interesting about this particular...Read More»

American Customer Satisfaction Index (August 2016)
Lincoln, Honda, Toyota, BMW are tops in customer satisfaction (Acura, VW not so much)

Over the past few years, car owners have become increasingly dissatisfied with their vehicles. But a new study from the American Customer Satisfaction Index suggests that for most automakers, consumer sentiment has made a turn for the better. ACSI's 2016 Automobile Report polled 3,776 auto...Read More»

2015 Pied Piper Prospect Satisfaction Index
Mercedes-Benz Is Tops In Shopper Satisfaction, But Tesla? Not So Much [UPDATED]

Updated with info from Pied Piper regarding Tesla. See below. Today's auto market is a tough one for consumers. There are loads of great cars on the lots, and the differences between those from Toyota, Ford, Volkswagen, and most other mass-market automakers are disappearing. ALSO SEE: Toyota RAV4...Read More»

2015 Tesla Model S
Lovefest: Tesla Model S Owners More Likely To Recommend The Brand

While Tesla Motors continues to fight it out on a state level with dealership groups—most recently gaining ground in Georgia but getting shut out in West Virginia—one thing is for sure about the automaker's product: The Tesla Model S is, again and by far, the most-loved vehicle in the...Read More»

2014 Tesla Model S
Tesla Model S, Chevy Corvette Top List Of Vehicles Owners Would Buy Again

Owners of the Tesla Model S, more than owners of any other model, would buy it all over again. In all, 98 percent of those owning the Model S electric car said that they’d purchase it again. The next highest, with owners that bullish, was the Chevrolet Corvette Stingray, for which 95 percent...Read More»

J.D. Power 2014 U.S. Sales Satisfaction Index
J.D. Power: Mercedes-Benz, MINI Are Tops In Customer Satisfaction (Acura, Mitsubishi? Not So Much)

Earlier this week, we talked about the many ways that dealers can ruin the customer experience -- often by hounding consumers for good ratings on surveys and social media sites. No matter how you feel about such surveys, there's no denying that one of the most important is J.D. Power's...Read More»

Dealer
The Weirdest Way That Dealers Ruin The Customer Service Experience

The internet has done some great things. It's allowed us to shop for riding lawnmowers in our underwear. It's changed the way we enjoy television by encouraging us to binge-watch our favorite shows. And where would cupcakes, bacon, pizza, or cats be without internet memes to fuel their popularity?...Read More»

HAL 9000 from the movie 2001: A Space Odyssey
J.D. Power Offers More Proof That Voice-Recognition Systems Are The Worst Things In Our Cars

Earlier this month, J.D. Power's Kristin Kolodge told a group of conference-goers that voice-recognition software is the most troublesome technology found on cars today. Of all the problems that customers have with their new vehicles, Kolodge said that complaints about voice-recognition are more...Read More»

2015 Chevrolet Corvette Z06 Convertible, shot by Dan Wang
Study: Chevrolet Corvette Meets Owner Expectations More Than Any Other Car

About six months into a relationship is when it happens: you settle into a routine with your significant other and finally begin to notice the way she/he chews cereal or piles dishes in the sink or re-adjusts the rearview mirror. It's not exactly "buyer's remorse", you're just seeing some...Read More»

2013 American Customer Satisfaction Index
Despite Strong Car Sales, Customer Satisfaction Is Slipping

U.S. auto sales are on a tear, but according to the latest report from American Customer Satisfaction Index, drivers are less happy with their rides than they were one year ago. To gather that data, ACSI conducts interviews with 70,000 customers each year, asking respondents to rate their...Read More»

2013 Cadillac SRX
Cadillac, Buick Top 2013 Vehicle Satisfaction Awards

Cadillac and Buick customers feel satisfied—extremely so, according to the latest gauge of owner satisfaction. The 17th annual Vehicle Satisfaction Awards (VSA), from the market-research firm AutoPacific, looks at satisfaction with 51 different vehicle attributes—including things like...Read More»

2012 Lexus IS 250  -  Driven, November 2011
J.D. Power: Dealership Service Improving Rapidly, Buoying Brands

New-car dealerships are doing much better—even compared to last year—in satisfying customers who return to the shop for service. That's one of the findings from J.D. Power's latest Consumer Service Index (CSI) Study, released today. The latest 2013 CSI finds that thanks to automaker and...Read More»

Dealer
Chrysler Dealers Get Schooled In Customer Satisfaction

Chrysler has some work to do on the customer satisfaction front. In the most recent Sales Satisfaction Index published by J.D. Power and Associates, Fiat was the only one of the automaker's five brands to score above the industry average, while Dodge and Jeep battled it out at the bottom of the...Read More»

Flo, for Progressive Insurance
J.D. Power: Satisfaction With Car Insurance Climbs, Even In The Wake Of Sandy & Isaac

J.D. Power and Associates has released the first data from its 2013 U.S. Auto Claims Satisfaction Study, and the news is good for auto insurance agencies: drivers in the U.S. are increasingly satisfied with their insurers. In December 2012, Power surveyed over 3,000 auto insurance clients who had...Read More»

2013 Chevrolet Volt
Chevrolet Volt Takes Top Honors In Owner-Satisfaction Survey

Consumer Reports has released its annual Owner-Satisfaction survey, and for the second year in a row, top honors went to the Chevrolet Volt. The findings are based on responses to the Consumer Reports Annual Auto Survey, which polls car owners across the U.S. The data was fielded by the Consumer...Read More»

Dealer
The Best Brands -- And The Worst -- For Shopping Experience

There are a lot of ways to measure customer satisfaction. J.D. Power talks to recent buyers. Polk looks at sales stats and customer retention. But the folks at Pied Piper do it the old-fashioned way: with secret shoppers. Between July 2011 and June 2012, Pied Piper hired 4,419 secret shoppers to...Read More»

Teen driver
Consumers Much Happier With Automakers, Not So Much With Airlines

When the last Harris Poll on the public's perception of U.S. industries was conducted in 2009, automakers didn't fare so well. At the time consumers were less happy with car companies than with the pharmaceutical industry. (Ouch). But Harris has just released its 2011 results, and we're happy to...Read More»

2010 Cadillac Escalade
Cadillac Escalade, Mercedes-Benz S-Class Top Satisfaction Awards

The 2011 Cadillac Escalade luxury SUV and 2011 Mercedes-Benz S-Class have topped AutoPacific's 2011 Vehicle Satisfaction Awards. Ford has the most wins (seven) at the manufacturer level, while Toyota (four), GM (three), and Hyundai (three) were other top-rated automakers. Among the particularly...Read More»

2011 Hyundai Elantra
CR: Mini, Hyundai Dealerships Offer Best Repair Cost

If you have a Mini or an Acura, you're nearly as likely to find satisfaction with repairs at the dealership as if you were to go to an independent shop. But if you own a Kia, Chrysler, Jeep, or Volkswagen vehicle, you're considerably more likely to find satisfaction with an independent. For...Read More»

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