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Smart Car Shopping: Who's In Control Here? Part II

Smart Car Shopping: Who's In Control Here? Part II

Car dealers train their sales staff to stay in control of a customer’s buying process at all times. There is a well established sequence of events that begins when customers first step onto the sales lot, and ends when they drive away in their new car. Dealers know that if sales staff does not... read more

August 1, 2010 by  - 0
 
202 Chrysler Sebring Convertible

Car Dealer Tricks: Won’t Return Keys Or Registration - Part I

Car dealers have a bad reputation for a good reason. During my dealership career in Internet Sales, I listened closely to my customer’s intense, even harsh opinions about... read more July 25, 2010 by  0


 
J.D. Power sales chart through July 2010

J.D. Power: It's A Mixed Bag For Auto Sales

J.D. Power has good news and bad news for the auto industry. On the plus side, production is up dramatically from a year ago, and July sales will be significantly higher than... read more July 23, 2010 by  0


 
2010 Mercury Milan Hybrid

Fire-Sale Deals On 2010 Mercury Vehicles? Probably Not

You’ve probably heard the news; Mercury is no more. Ford Motor Co. (NYSE:F) is in the process of shuttering the brand and focusing more efforts toward Lincoln, and after... read more July 16, 2010 by  0


 
2011 Mercedes-Benz CL-Class

Secret Shoppers Give Mercedes-Benz Top Marks For Customer Experience

UPDATED: Pied Piper's Fran O'Hagan sent in some additional comments about this study. See below. If you've ever had the pleasure of working in retail or the service industry... read more July 13, 2010 by  0


 
2011 Ford Mustang GT

Car Buying Guide: Get A Price Quote To Save Money

Readers are encouraged to send in their questions about the car buying process. Get answers from an industry insider! Yesterday I answered the questions: What is the best way... read more June 20, 2010 by  0


 
2008 Honda Accord Cpe EX-L

BP Dealers Are Not The Right Target

If you’re a BP gasoline dealer you have to be nervous. The impact across the country, as evidenced by widespread reports is mixed. Some retail dealers say that the... read more June 17, 2010 by  0


 
Kendall Toyota  -  Eugene, OR  -  First LEED Platinum dealership facility

Car Buying Guide: Start Your Search For A New Car

Readers are encouraged to send in their questions about the car buying process. Get answers from an industry insider! Question: What is the best way to start looking for a... read more June 17, 2010 by  0


 
2011 Mercedes-Benz E-Class Cabrio

Mercedes-Benz Weathered Hard Times Better Than Other Lux Brands?

The housing bust and the recession have hit some areas of the country harder than others. And because some vehicles play better (or worse) in Peoria than in Parsippany or... read more June 16, 2010 by  2


 
2010 Cadillac CTS-V

Ed Whitacre Hosts Extreme Makeover: Cadillac Edition

Since emerging from bankruptcy a year ago -- June 10, 2009, to be exact -- General Motors has been trying to buff its tarnished image. Some of the company's work on that... read more June 14, 2010 by  1


 
2010 Toyota Camry 4-door Sedan I4 Auto LE (Natl) Front Exterior View

Free Speech, The Free Market And The Head-On Crash

Free speech, is the cornerstone of a free society, it has been said. The free market, meanwhile, is that which allows any consumer or entrepreneur to either spend or make... read more June 5, 2010 by  0


 
car sales

Frugal Shopper: Holiday-Weekend Sales Promise Sweeter Deals

If you're not among the 32.1 million Americans planning to travel this holiday weekend, as estimated by the AAA, and you happen to be shopping for a new vehicle, it could be... read more May 28, 2010 by  1


 
2002 Mercury Cougar Sport Premium

Have You Driven A Hideous Mercury Lately?

I read today that Ford may well be winding down Mercury a brand that once had a brand image, a car line and products that people once bought. And for the life of me, when I... read more May 28, 2010 by  0


 
Continental ContiSportContact 5P tires

Laying A Patch: Great Tire Commercials

I was watching the hockey game recently and was pummeled mentally not by my team losing in a horrible, humiliating fashion, but rather by the dozens and dozens of crappy ads... read more May 27, 2010 by  0


 
Used car salesman

Dealers Dodge Financing Oversight—Will Shady Lending, Too?

If a deal is too good to be true it probably is; and you shouldn't talk monthly payments at the lot before you decide on a car and a price. Don't forget those two valuable... read more May 25, 2010 by  1


 
2010 Mahindra TR pickup

Mahindra Hints At U.S. Sales Launch

Mahindra has announced that it will begin production of U.S.-spec two- and four-door pickup trucks in mid-September of this year, following final approval by the U.S... read more May 23, 2010 by  0


 

 
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