sales

Car Dealers: Stay In The Driver's Seat Or Pay More For Your Next Vehicle
Car Dealers: Stay In The Driver's Seat Or Pay More For Your Next Vehicle

I learned a lot as Internet Manager for a major car dealer. One of the biggest lessons was that customers are encouraged to go to sleep in the process of buying a car so the dealer can direct them in a way that maximizes their profits. This isn’t a good or bad thing; it’s simply how the...Read More»

2009 Pontiac G5
Free Credit Report: Save Money On Your Car Loan By Managing Your Credit: Part I

Managing your credit is crucial if you hope to get the best rate on your car loan. Paying a few percentage points more than necessary can translate into shelling out hundreds, even thousands of dollars more than you should over the term of the loan. The added interest expense can also increase your...Read More»

U.S. Retail SAAR from August 2009 to August 2010 [via J.D. Power]
Dueling Analysts: Edmunds, J.D. Power Predict Strong, Weak Sales For 2010

Yesterday, Edmunds and J.D. Power announced their predictions for August sales. And while the numbers were pretty close, the two companies' spins were decidedly different. Of the two, J.D. Power provided the more in-depth analysis, predicting that new-vehicle retail sales will slip from just over...Read More»

2010 Suzuki Kizashi
Suzuki Dealership Network Shrinks, As Cars Become More Appealing

If you're shopping for a sporty, economical compact sedan, we'd recommend that you put the 2010 Suzuki Kizashi on your shopping list. But there's a potential snag: With Suzuki cutting its dealership base, you might find that you no longer have an outlet nearby. Despite strong, almost unanimously...Read More»

2011 Buick Regal
And The Fastest-Growing Car Brand Is...Buick?

Look, we all miss Pontiac. Saturn, too. A few even miss Saab. (Fewer miss HUMMER.) But although General Motors' bankruptcy and brand sale may have been painful for fans, it's begun to pay off for the automaker and its remaining marques -- especially Buick. Not so long ago, Buick was on the skids...Read More»

2011 Hyundai Equus (Korean-market vehicle)
Hyundai Sees Global Resurgence

With Hyundai’s recent, and successful, resurgence here in the U.S., it is no surprise that India’s second largest automaker, Hyundai India is predicting a 20 percent increase in domestic sales. Hyundai has began to reap the benefits of its turnaround with better reliability and a new emphasis...Read More»

2011 Chevrolet Volt
Beware Car Dealers Price Gouging Chevrolet Volt

Car buyers have always had to watch out for car dealers who excessively mark-up the price of new models in the late summer/fall when a new model year rolls around. In this age of Internet sales where pricing cars at invoice is becoming the norm, dealers look forward to the roll out of new models as...Read More»

Used car salesman
Over 2 Million Cars To Be Sold On Social Networks This Year

Social media. Networking. Facebook. Twitter. To some, these words are like heroin to a junkie. To others, these words are like heroin to a rehab therapist. But whatever side of the social media fence you're on, you should consider it as a valuable tool for the sale of your next car. There's a...Read More»

2010 Volvo C30
Smart Car Shopping: Who's In Control Here? Part II

Car dealers train their sales staff to stay in control of a customer’s buying process at all times. There is a well established sequence of events that begins when customers first step onto the sales lot, and ends when they drive away in their new car. Dealers know that if sales staff does not...Read More»

2010 Toyota Yaris
As Automakers Move Focus To Smaller Cars, Entry Segment Lags

With the landslide of all-new small cars being introduced this year and over the next several model years—including the 2011 Ford Fiesta, 2011 Mazda2, and 2012 Fiat 500—you might assume that small-car sales are going strong, and that the forecast for subcompacts in the U.S. is bullish...Read More»

2010 Cadillac CTS-V
Car Dealer Communications: Stick To The Facts

When you go to a car dealership, it’s easy to get swept off your feet by a smooth car salesman with a polished sales routine. Before you know it, you can be up-sold to an expensive model with extra bells and whistles instead of what you originally intended to buy. But as a savvy shopper, your...Read More»

2010 Hyundai Santa Fe
Car Dealer Tricks: Won’t Return Keys or Registration - Part II

When car dealers evaluate your trade, they ask for the keys and registration. They need the keys to drive the car. They need the registration to make sure it’s current, and to confirm ownership information, the vehicle description, the vehicle identification number (VIN), and so on. In...Read More»

202 Chrysler Sebring Convertible
Car Dealer Tricks: Won’t Return Keys Or Registration - Part I

Car dealers have a bad reputation for a good reason. During my dealership career in Internet Sales, I listened closely to my customer’s intense, even harsh opinions about car dealers. Guess what? Their intensity was an appropriate reaction to the way they had been treated. Jan’s StoryA few...Read More»

J.D. Power sales chart through July 2010
J.D. Power: It's A Mixed Bag For Auto Sales

J.D. Power has good news and bad news for the auto industry. On the plus side, production is up dramatically from a year ago, and July sales will be significantly higher than those of June. On the down side, the company has scaled back its retail sales forecast for 2010, and a return to...Read More»

2010 Mercury Milan Hybrid
Fire-Sale Deals On 2010 Mercury Vehicles? Probably Not

You’ve probably heard the news; Mercury is no more. Ford Motor Co. (NYSE:F) is in the process of shuttering the brand and focusing more efforts toward Lincoln, and after this fall it’ll be history. Meanwhile, most Mercury models of recent history have been slightly restyled, slightly...Read More»

2011 Mercedes-Benz CL-Class
Secret Shoppers Give Mercedes-Benz Top Marks For Customer Experience

UPDATED: Pied Piper's Fran O'Hagan sent in some additional comments about this study. See below. If you've ever had the pleasure of working in retail or the service industry, you already know how much fun secret shoppers can be. (For the rest of you: not very.) Over the past four years, the folks...Read More»

2011 Ford Mustang GT
Car Buying Guide: Get A Price Quote To Save Money

Readers are encouraged to send in their questions about the car buying process. Get answers from an industry insider! Yesterday I answered the questions: What is the best way to start looking for a new car? Should I begin online or visit my local car dealer? The short answer is: Save hundreds, if...Read More»

2008 Honda Accord Cpe EX-L
BP Dealers Are Not The Right Target

If you’re a BP gasoline dealer you have to be nervous. The impact across the country, as evidenced by widespread reports is mixed. Some retail dealers say that the consumer’s wrath has yet to descend upon their driveways regardless of the social media effort to mobilize a boycott of the British...Read More»

Kendall Toyota  -  Eugene, OR  -  First LEED Platinum dealership facility
Car Buying Guide: Start Your Search For A New Car

Readers are encouraged to send in their questions about the car buying process. Get answers from an industry insider! Question: What is the best way to start looking for a new car? Should I begin online or visit my local car dealer? Answer: When I was Internet Manager for a major car dealer, I...Read More»

The Car Connection Daily Headlines
I agree to receive emails from the site. I can withdraw my consent at any time by unsubscribing.
Thank you! Please check your email for confirmation.