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Study: Understaffed Dealerships Souring The Sales Experience?

Study: Understaffed Dealerships Souring The Sales Experience?

As U.S. auto sales gradually rebound, it would seem that dealerships and showroom salespeople would be eager than ever to let the good times roll once again. But could some brands be slowing their sales recovery due to understaffed dealerships that aren't making every effort to inform shoppers... read more

July 11, 2011 by  - 2
 
2012 BMW 6-Series convertible first drive

The Week In Reverse: Jaguar C-X75, Benz SLS, And #DumpTrump

Do you remember where you were, when the #DumpTrump campaign got #TheDonald bounced from the #Indy500 pace car in about twelve minutes? You're excused if you stepped out for... read more May 6, 2011 by 


 
2011 BMW X5

BMW Leads The U.S. Luxury Market By Just 29 Sales

For several years, the U.S. luxury market has been dominated by Lexus, but as we mentioned a couple of weeks ago, Toyota's high-end marque recently lost ground with American... read more May 5, 2011 by  1


 
2011 Toyota Camry LE

African-American Auto Market Surged In 2010, Toyota Benefited Most

Toyota is now the top single brand among African Americans, with 15 percent of the new-vehicle market. That's according to information and marketing analysts at Polk, who... read more May 4, 2011 by 


 
Saab 9-5

Saab's Sales Hole: How Deep? Volt, Leaf Outsell New 9-5 Sedan

How tough a spot is Saab in? Its production has been shut down since April 5 because its suppliers say they're not being paid for parts, and its 2010 sales were just 31,696... read more May 3, 2011 by  7


 
Volkswagen's 'The Force' ad for the 2012 Passat

Never Mind The Hamsters: VW's Darth Vader Ad Is The Only One You Really Liked

Forget Chrysler and that "Born of Fire" ad that generated so much buzz (justified or not). Forget Kia and its indomitable, award-winning rodents. The only auto ad from 2011... read more May 3, 2011 by 


 
2011 Kia Optima

Hyundai And Kia Pull Ahead In Sales, Gain More U.S. Market Share

This past month, while most of the industry stuttered, Kia and Hyundai surged ahead—significantly gaining market share, based on some forecasts just out. Hyundai and... read more April 27, 2011 by  5


 
2011 Honda Insight

Analysis: Hybrids, Diesels, Small Cars Surge Ahead In Vehicle Market

If you're thinking of downsizing or getting a vehicle that's more fuel-efficient, you're not the only one, unfortunately. It's the timing that's unfortunate; hybrids and... read more April 25, 2011 by 


 
Kylie Minogue and the Lexus CT 200h

Another Effect Of The Disaster In Japan: Lexus To Lose #1 Spot In Luxury Market

On Friday, we told you about the ways that automakers have suffered following the recent Tohoku earthquake and tsunami. From imaginary problems with Korean companies to very... read more April 18, 2011 by  5


 
2011 Toyota Camry Hybrid

Best-Selling Family Cars for 2011, So Far

What's the best-selling family car in America? With automakers reporting March sales and an unexpected first place for the mid-size Nissan Altima as the best-selling sedan in... read more April 4, 2011 by 


 
scrap heap

Will Auto Sales Stay Lower Because Better Cars Last Longer?

As most sentient consumers know, the car market fell off the cliff in 2009 and is only now starting to recover--slowly, haltingly, painfully. It may take several years to... read more March 30, 2011 by  3


 
Sleazy Car Salesman

Feds Host Roundtables, Launch Investigation Into Dealer Practices

With the price of a new car averaging more than $28,000 and the average dealer-sold used car running around $14,000, most vehicle shoppers opt to either finance or lease... read more March 17, 2011 by  5


 
Handing over car keys

You Haven't Been Donating Your Cars To Charity, Have You?

Donating old cars to nonprofits used to be a win-win: charities generated revenue from the re-sale or auction of vehicles, and donors got a nice write-off on their taxes. But... read more March 16, 2011 by  2


 
Clunkers

Americans In No Hurry To Retire Clunkers, As Sales Falter

It's the cycle of life. As we buy new vehicles, we trade others in; frugal used-car owners buy those, and sell their older vehicles. And in turn, a tired heap of a vehicle is... read more March 11, 2011 by  13


 
2011 Ford Explorer

Polk: Ford Gained Market Share Across Much Of Model Line

Between 2008 and 2010, the U.S. auto industry—and the auto market as a whole—went through a sea change. In addition to bankruptcies from GM and Chrysler... read more February 25, 2011 by  4


 
2011 Porsche Panamera V-6

Porsche CEO Promises A New Model Every Year, 100% Sales Growth By 2018

In 2007, Volkswagen Group CEO Martin Winterkorn said that the company would become the world's largest automaker by 2018. Since then, Volkswagen has made progress toward that... read more February 22, 2011 by  5


 
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