Pied Piper

Mercedes-Benz Is Tops In Shopper Satisfaction, But Tesla? Not So Much [UPDATED]
Mercedes-Benz Is Tops In Shopper Satisfaction, But Tesla? Not So Much [UPDATED]

Updated with info from Pied Piper regarding Tesla. See below. Today's auto market is a tough one for consumers. There are loads of great cars on the lots, and the differences between those from Toyota, Ford, Volkswagen, and most other mass-market automakers are disappearing. ALSO SEE: Toyota RAV4...Read More»

2014 Pied Piper Prospect Satisfaction Index
Mercedes, Infiniti, Lexus Dealerships Are Tops In Satisfaction, Tesla Ranks Last (But That's Okay)

UPDATED: See below Early July means different things to different people. For you, it probably means a bit of vacation, maybe some fireworks. For us, it means the release of another satisfaction study from research firm Pied Piper. As in previous years, Pied Piper used a small army of mystery...Read More»

2014 Mercedes-Benz S Class
Study: Mercedes-Benz, Infiniti Dealerships Treat Shoppers Best

Mercedes-Benz, Infiniti, and Lexus dealerships treat car shoppers the best, while at least some Scion and Mitsubishi dealerships have a lot to work on. These results are some of the top-level findings of the new 2013 Prospect Satisfaction Index (PSI), from the California sales and service...Read More»

Dealer
The Best Brands -- And The Worst -- For Shopping Experience

There are a lot of ways to measure customer satisfaction. J.D. Power talks to recent buyers. Polk looks at sales stats and customer retention. But the folks at Pied Piper do it the old-fashioned way: with secret shoppers. Between July 2011 and June 2012, Pied Piper hired 4,419 secret shoppers to...Read More»

Cadillac dealership
Study: Understaffed Dealerships Souring The Sales Experience?

As U.S. auto sales gradually rebound, it would seem that dealerships and showroom salespeople would be eager than ever to let the good times roll once again. But could some brands be slowing their sales recovery due to understaffed dealerships that aren't making every effort to inform shoppers...Read More»

The Car Connection Daily Headlines
I agree to receive emails from the site. I can withdraw my consent at any time by unsubscribing.
Thank you! Please check your email for confirmation.