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J.D. Power: Mercedes-Benz, MINI Are Tops In Customer Satisfaction (Acura, Mitsubishi? Not So Much)

J.D. Power: Mercedes-Benz, MINI Are Tops In Customer Satisfaction (Acura, Mitsubishi? Not So Much)

Earlier this week, we talked about the many ways that dealers can ruin the customer experience -- often by hounding consumers for good ratings on surveys and social media sites. No matter how you feel about such surveys, there's no denying that one of the most important is J.D. Power's...

November 14, 2014 by  -
 
2015 Subaru Outback 2.5i, test drive, Catskill Mountains, NY, July 2014

2015 Subaru Outback Video Road Test

Is the Subaru Outback a tough and brawny station wagon or a lean, mean crossover? In the past we might have said wagon, but now the Outback’s changed. The Outback is... read more November 13, 2014 by 


 
2015 Mercedes-Benz C-Class  -  First U.S. Drive,  August 2014

2015 MINI Cooper, 2015 Mercedes C-Class, Bad Dealer Habits: What’s New @ The Car Connection

From The Car Connection: 2015 Mini Cooper S: Quick Drive Is the 2015 Mini Cooper S overwrought or just cheeky? Is it a trend-setter or a fashion victim? And does it still... read more November 13, 2014 by 


 
2015 Mini Cooper S  -  Driven October 2014

2015 Mini Cooper S: Quick Drive

Is the 2015 Mini Cooper S overwrought or just cheeky? Is it a trend-setter or a fashion victim? And does it still continue to build on the heritage of the classic Mini? Those... read more November 12, 2014 by 


 
Dealer

The Weirdest Way That Dealers Ruin The Customer Service Experience

The internet has done some great things. It's allowed us to shop for riding lawnmowers in our underwear. It's changed the way we enjoy television by encouraging us to... read more November 12, 2014 by 


 
2016 Audi A6 (European spec)

MapQuest Update, 2015 Hyundai Sonata, 2016 Audi A6 & A7: What’s New @ The Car Connection

From The Car Connection: 2015 Hyundai Sonata Video Road Test Bold styling paid off with the last Sonata--but now Hyundai’s changing course with a new sedan that’s... read more November 12, 2014 by 


 
Inflated airbag

Chrysler Will Replace Takata Airbags On Chrysler, Dodge, Ram Vehicles In December

If you've been wondering when Chrysler would begin replacing airbags on vehicles affected by the ever-widening Takata airbag recall, wonder no more: according to Auto News... read more November 12, 2014 by 


 
2015 Hyundai Sonata

2015 Hyundai Sonata Video Road Test

Bold styling paid off with the last Sonata--but now Hyundai’s changing course with a new sedan that’s more practical, more refined, and less daring. Is that... read more November 12, 2014 by 


 
Teaser for 2016 Acura ILX

2014 Los Angeles Auto Show Preview

2016 Acura ILX The compact Acura ILX sedan hasn't been what we'd call a runaway success in its three years on the market. The Civic-based sedan has sold slowly, and last year... read more November 12, 2014 by 


 
Screencap from Urgent.ly demo video

MapQuest Is Still A Thing, And It Wants To Rescue Stranded Drivers

Remember AOL? Remember its subsidiary, MapQuest? One of the two wants to become relevant again by helping stranded drivers. (Hint: it's not AOL, which is probably beyond... read more November 11, 2014 by 


 
General Motors ignition assembly parts, packaged and shipped Thursday, April 17, 2014

GM Scrambled To Get Ignition Switches Two Months Before Official Recall Announcement

If we've learned nothing else from the investigation of General Motors' botched handling of its massive -- and massively delayed -- ignition switch recall, we've learned that... read more November 11, 2014 by 


 
Teaser for new Mercedes-Maybach S-Class

Maybach Return, 2014 Tesla Model S, 2016 Cadillac ATS-V: What’s New @ The Car Connection

From The Car Connection: Mercedes-Benz Overhauls Nomenclature, Brings Back Maybach Mercedes-Benz is in the midst of a dramatic expansion—in both sales, and in the... read more November 11, 2014 by 


 
Teaser for new Mercedes-Maybach S-Class

Mercedes-Benz Overhauls Nomenclature, Brings Back Maybach

Mercedes-Benz is in the midst of a dramatic expansion—in both sales, and in the breadth of its model line. That introduces some badging challenges; and so to clarify... read more November 11, 2014 by 


 
2013 Honda Accord sedan

2013 Honda Accord, 2008 Infiniti EX35 Investigated For Steering Problems

The National Highway Traffic Safety Administration has launched two separate investigations into reports of steering troubles on Honda and Infiniti vehicles. By far, the... read more November 10, 2014 by 


 
2015 TCC Best Car To Buy Nominees

Best Car To Buy Winners, Honda Recalls, Toyota Land Cruiser: What’s New @ The Car Connection

From The Car Connection: 2015 Subaru Legacy: The Car Connection’s Best Car To Buy 2015 The 2015 Subaru Legacy is feature-packed, polished, secure, and spacious... read more November 10, 2014 by 


 
2006 Nissan Sentra

Nissan Pathfinder, Sentra; Infiniti FX35, FX45, I35, M35, M45 Added To Takata Airbag Recall

The ever-growing Takata airbag recall has grown again -- this time, courtesy of Nissan. According to the National Highway Traffic Safety Administration (PDF), the automaker... read more November 10, 2014 by 


 
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