Mechanics and Service

Buick, Lexus top service satisfaction study, while Fiat, Land Rover bring up the rear
Buick, Lexus top service satisfaction study, while Fiat, Land Rover bring up the rear

Another month, another survey from J.D. Power. The firm's 2017 U.S. Customer Service Index examined how satisfied (or unsatisfied) vehicle owners and lessees were after taking their cars in for service. The brand-by-brand rankings probably won't surprise you, but let's take a look anyway. To gather...Read More»

Old gas station, now auto repair shop, Liberty City, Miami, Florida (pic by Phillip Pessar)
Survey: Over Half Of Indie Garage Owners Want To Sell Or Close Their Shops By 2020

How do you feel about your local garage -- the mom and pop place on the corner with the faded, hand-painted sign and the lot full of cars waiting to be fixed? Your answer to that question will color the way you feel about a new survey from Hiscox, an insurance provider for small businesses. The...Read More»

Dealer
The Weirdest Way That Dealers Ruin The Customer Service Experience

The internet has done some great things. It's allowed us to shop for riding lawnmowers in our underwear. It's changed the way we enjoy television by encouraging us to binge-watch our favorite shows. And where would cupcakes, bacon, pizza, or cats be without internet memes to fuel their popularity?...Read More»

2011 Toyota Camry Hybrid
Toyota Replacing Brake Components On 2007-2011 Camry Hybrid

Toyota has launched a customer-satisfaction service campaign on certain 2007-2011 Toyota Camry hybrid vehicles that could, without warning, lose power assist for their brakes. On affected vehicles (more than 177,000 are potentially involved), the brake fluid reservoir has two chambers that are...Read More»

Woman driving
For Women, Getting A Car Repaired Is More Painful Than A Trip To The Dentist

Few people enjoy taking their car to a garage. Fewer still enjoy it when they know they're car needs extensive, expensive repairs. A new survey from AutoMD suggests that women hate it so much, they'd rather go to the dentist. ALSO SEE: What Car Should You Really Drive? The survey was conducted in...Read More»

Openbay
Need Car Repairs? Openbay Gives You Options

No one likes taking in a car for repairs. We have to carve out time to drive it in or have it towed, we have to arrange for transportation back home or to a car rental shop, and of course, we have to shell out our hard-earned cash -- cash that could be better spent on vacations or groceries or bolo...Read More»

mechanic
A Garage That Comes To You: Is YourMechanic Too Good To Be True?

At some point in your adult life, you begin to see red flags -- flags that shout, "Achtung, baby! This thing ain't all it's cracked up to be." Common red flags include, "I would like to share my Nigerian fortune with you!", or "Apple will give you a free iPad for evaluation!", or "It generates more...Read More»

2013 CarMD Vehicle Health Index
Car Repair Costs Jump 10%, But There's Good News, Too

Trips to the mechanic are rarely cheap, but does it seem like those visits have become even pricier than usual? You're not imagining things. According to a new survey, repair costs returned to pre-recession levels last year -- though the news isn't all bad. The survey in question is CarMD's 2013...Read More»

Auto mechanics, California (photo by T. Voekler, via Wikimedia)
Most Cars On The Road Need Service: Is Yours One Of Them?

How long has it been since you've taken your car in for service? Three months? Six? A whole year? Don't be ashamed: lots of people put off regularly scheduled car maintenance, especially during the winter months. Between the pressure (and cost) of holiday celebrations and the often nasty weather...Read More»

Wrenches
Chrysler Aims To Improve Service Experience With High-Tech Tools

The way that Americans shop for goods and services has seen a lot of changes over the past two decades. Many companies have kept pace with the times, but auto dealers? Some, yes, others, not so much. Thankfully, a few in the industry are shaking things up. Tesla and Audi are tinkering with the...Read More»

2012 Hyundai Veloster: Six-Month Road Test
Hyundai Veloster Six-Month Road Test: The Dealership Service Experience

As much as we cover vehicle shopping, and aspects of the ownership experience, we don't get as much exposure to what's for many busy commuters a twice-a-year experience: taking your late-model car in to the dealership for maintenance. That's one of the reasons why we're keeping Six Month Road Test...Read More»

Car repair
Five Car Problems You Shouldn't Fix Yourself

Do you have trouble assembling IKEA furniture? Or do you sometimes take things apart and then realize you have no idea how to get them back together? If these questions ring true, they’re signs that you should probably leave your car repair to a qualified pro, advises Brett Bodas, an ASE...Read More»

Haynes repair manual. Image: Haynes Publishing
The Bible of the Shadetree Mechanic Joins The Digital Era

If you’ve ever spun a wrench on your own car or motorcycle, chances are good that you did so with the assistance of a Haynes repair manual. Available at libraries, auto parts stores and mass retailers alike, it seemed that there was a Haynes manual printed for any vehicle older than five...Read More»

Car repair
AAA Votes Yes On Right To Repair Legislation

If you have a nearly new vehicle or one with specialized technical demands or cutting-edge features, is it fair to assume that only the dealership can repair it, or should an independent mechanic be able to get the tools and know-how, too? The American Automobile Association (AAA) has come out in...Read More»

Used car salesman
Five Auto Repair Scams And How To Deter Them

In the auto repair business there are unfortunately some bad players. These unscrupulous shops are a very small minority in a very big industry made up of skilled and committed craftspeople. Like any activity performed successfully over time, the techniques of the auto repair scammers fall into...Read More»

2010 Toyota Camry 4-door Sedan I4 Auto LE (Natl) Engine
Toyota To Repair V-6 Models For Oil-Leak Issue

Just as Washington is winding up for another round of Congressional hearings Tuesday, news of yet another Toyota mechanical issue has spread. In affected models equipped with V-6 engines, an engine oil hose might degrade to the point of leaking, potentially causing engine failure. According to...Read More»

mechanic
Report Confirms Auto-Repair Gouging, Ranks Best And Worst Cities

With auto repair chains ever expanding and dealership service becoming more consistent and predictable, you might think that repair costs are becoming much more standardized than they used to be for car repairs done at independent shops, with very little variation, once you average a few shops...Read More»

Sears Auto Center in Salem, Oregon
Sears Comes To The Rescue Of Defunct Chrysler & GM Dealerships

Since last year, over 2,000 dealerships have been cut from the Chrysler and General Motors networks, and there's been a great deal of discussion about what to do for these businesses and their employees -- reinstatement? restitution? nothing at all? Today, things are moving forward with a...Read More»

Screencap from www.VWWinterWunderland.com
Volkswagen's Winter Wünderland Inspires Wonder, All Right

There's an unwritten rule that every promotional website must include some kind of flash game. That sounds great in theory, but in practice, the integration of product promotion and gaming endeavor usually ends terribly. Volkswagen's latest effort continues that noble tradition -- with identical...Read More»

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