Lincoln News

Secret Shoppers Give Mercedes-Benz Top Marks For Customer Experience
Richard Read By Richard Read

Secret Shoppers Give Mercedes-Benz Top Marks For Customer Experience

07/13/2010

UPDATED: Pied Piper's Fran O'Hagan sent in some additional comments about this study. See below. If you've ever had the pleasure of working in retail or the service industry, you already know how much fun secret shoppers can be. (For the rest of you: not very.) Over the past four years, the folks...

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