J.D. Power

Honda, Ford Lead In Customer Retention; Kia Most Improved
Honda, Ford Lead In Customer Retention; Kia Most Improved

Ford and Honda owners, more than those of any others, are opting to get another vehicle of the same brand. Both brands topped J.D. Power's latest Customer Retention Study, which was based on 123,601 responses from new-car buyers. In 81,350 of those cases, the car being replaced had also been...Read More»

OJ Simpson in vintage Hertz ad
Rental Car Customers Are Happier Than They've Been In Three Years

Unless you're a frequent business traveler, you may not think much about rental cars, but rental cars have a huge impact on the auto market. Fleet sales to companies like Hertz and Enterprise (as well as non-rental companies) account for around 10% of total sales, and when fleet numbers picked up...Read More»

2011 Chevrolet Cruze (Courtesy: GM)
October Auto Sales Looking Bullish, But Real Recovery Still Distant

For much of this year, automakers overall have become smarter about controlling inventories and slowing production to match still-tepid demand at dealerships. But it looks like some assembly plants are (or will be) roaring back to capacity for a while: A number of new 2011 models, such as the...Read More»

2011 Kia Optima
Can Kia Catch Up With Hyundai In Quality, Reliability?

Kia is on track to set an all-time sales record in the U.S. this year, beating its previous 305,000 sales, and it's no surprise how: lots and lots of product. Over the past year, the company has launched the new Soul, Forte, and Forte Koup small cars, all-new Sorento and Sportage crossovers, and...Read More»

Car shopping
Shoppers Over 50 Account For Most New Car Purchases

Ever since Baby Boomers came of age in the late 1950s and 60s, America has been obsessed with youth culture. Each week, it seems there's a new report talking about the spending power of Millennials or Tweens or some new, even younger demographic. But when it comes to cars, young people are just kid...Read More»

Cadillac dealership
Signs Of A Rebound, Yet The Worst Auto Market Since The 1950s

Some of the phrases used in headlines this week, to describe August auto sales, have been brutal: "sales slowing to a crawl," "taking a tumble," or "struggling along" were just a few. But they're pretty appropriate. "We saw the worst August in 28 years," looking at sales altogether, assessed Jesse...Read More»

U.S. Retail SAAR from August 2009 to August 2010 [via J.D. Power]
Dueling Analysts: Edmunds, J.D. Power Predict Strong, Weak Sales For 2010

Yesterday, Edmunds and J.D. Power announced their predictions for August sales. And while the numbers were pretty close, the two companies' spins were decidedly different. Of the two, J.D. Power provided the more in-depth analysis, predicting that new-vehicle retail sales will slip from just over...Read More»

2010 Suzuki Kizashi
Suzuki Dealership Network Shrinks, As Cars Become More Appealing

If you're shopping for a sporty, economical compact sedan, we'd recommend that you put the 2010 Suzuki Kizashi on your shopping list. But there's a potential snag: With Suzuki cutting its dealership base, you might find that you no longer have an outlet nearby. Despite strong, almost unanimously...Read More»

J.D. Power sales chart through July 2010
J.D. Power: It's A Mixed Bag For Auto Sales

J.D. Power has good news and bad news for the auto industry. On the plus side, production is up dramatically from a year ago, and July sales will be significantly higher than those of June. On the down side, the company has scaled back its retail sales forecast for 2010, and a return to...Read More»

2010 Ford Flex
J.D. Power Study: Domestics Take The Lead In Vehicle Appeal

No doubt about it at this point, domestic-brand vehicles are more reliable than they used to be. And if you still snicker dismissively when we say that a number of domestic-brand vehicles really do get our pulse going and are better than many imports, it might serve to know that J.D. Power is...Read More»

smart drive kit for iPhone
Smartphones Are The New Pot

If you drive a car, chances are good that you own a smartphone, so we feel it's only fair to warn you that you're messing with fire. J.D. Power recently conducted its 2010 U.S. Automotive Emerging Technologies Study, and the results are clear: smartphones are a technological gateway drug, leading...Read More»

Pirelli Cyber Tire
J.D. Power: Customers Happiest With Michelin, Pirelli Tires

If it's nearly time to get a new set of tires, heed two pieces of advice: You generally do get what you pay for, and certain brands do quite consistently leave motorists more satisfied than others. In this year's case, it's Michelin and Pirelli. In J.D. Power and Associates' major annual tire...Read More»

2007 Cadillac DTS
American Brands Shine In J.D. Power Dependability Survey

No, buying American won't get you an undependable disaster-on-wheels; in fact, it's likely to get you a more reliable, trouble-free car. In the latest proof of this, from marketing-information authority J.D. Power and Associates, seven of the ten models with the lowest number of problems, on...Read More»

Hummer Dealership
Depressed Sales Could Hurt Dealer Service Business For Years

The depressed auto sales trend that began back in 2008 is going to leave some lingering effects, affecting the service department business of new-car dealerships for many years. So predicts J.D Power and Associates—that dealer service traffic will decline by 20 percent between 2009 and 2013, with...Read More»

J.D. Power's 2009 Customer Retention Survey
JD Power: Mercedes, Honda, Toyota Best In Customer Retention

During economic times like these, customer retention has given some automakers an edge in the marketplace. Though studies have suggested that brand loyalty is a thing of the past, J.D. Power's new Customer Retention Survey shows a whopping 67% of Mercedes-Benz buyers remain loyal to the company...Read More»

Used car salesman
Sales Lost To Dealer Tactics: J.D. Power Puts Numbers On It

Automotive brands are losing an average of 12 percent of their buyers to competitors due simply to "poor customer treatment" at the dealership. If you've ever walked away from a dealership while new-car shopping due to icky sales tactics, you probably don't find that surprising, but it's one of...Read More»

2010 Ford F-150 SVT Raptor
J. D. Power Estimates Show Sales Creeping Upward

The good news  for the auto industry -- or at least, the less terrible news -- keeps on coming: according to projections from J.D. Power & Associates, new vehicle sales for October 2009 are expected to ring in just 6% below the same period in 2008. That's the best year-over-year improvement...Read More»

Auto shopping
J.D. Power Sees Continued Improvement In Auto Sales In 2010

Add one more bright-sider to the list of analysts declaring that the economy is in turnaround mode: automotive heavyweight J.D. Power & Associates estimates that auto sales in the U.S. may reach the 11.5 million mark in calendar year 2010 -- a 15% jump above the 10 million-unit estimate for...Read More»

car sales
J.D. Power Says Things Are Becoming Less Terrible

Vaguely good news from J.D. Power and Associates this morning: car sales are slightly less abysmal! To be sure, retail sales are down from 2008, and July 2009 retail sales are on-track to clock in 4% below June. However, fleet sales are up, so everything balances out, and the seasonally adjusted...Read More»

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