J.D. Power

Power: Sonic, Volt, MINI Coupe More Appealing Than Larger Cars
Power: Sonic, Volt, MINI Coupe More Appealing Than Larger Cars

Smaller vehicles, chosen wisely, can be more appealing than larger ones. That's a message that we've delivered quite a bit over the past several years, in reviews of some excellent new small cars. But now we have some numbers to confirm that trend—from the latest J.D. Power and Associates...Read More»

Flo, for Progressive Insurance
Customer Satisfaction With Auto Insurance At All-Time High: J.D. Power

The words “customer satisfaction” and “auto insurance” don’t necessarily seem to go together, but a new study from J.D. Power and Associates shows that, in fact, they do. The 2012 U.S. Auto Insurance Study found that customer satisfaction improved largely because...Read More»

2012 Tesla Model S Signature
2012 Tesla Model S Deliveries, 2013 Chevrolet Malibu Priced: Car News Headlines

Today at High Gear Media, Tesla is going to deliver the first 2012 Model S sedan today and E15 gasoline has been approved. We compared the Nissan Altima against the Volkswagen Passat while Chevrolet priced the 2013 Malibu. All this and more in today's car news, right here on The Car Connection...Read More»

2012 Porsche 911 Carrera Cabriolet
2012 J.D. Power Initial Quality Study: Industry Hits All-Time High

The J.D. Power Initial Quality Study, a touchstone for the industry's current successes and failures in new-car design and production, shows that the industry has reached an all-time high in overall quality with its 2012 model year, improving five percent overall, presenting fewer defects and...Read More»

2012 Toyota Camry XLE
Shoppers More Willing To Switch Car Insurance: Study

Car ownership costs are going up, as we recently reported, including a 3.4 percent average increase in auto insurance. Now, a new study from J.D. Power and Associates shows that consumers shopping for car insurance are more willing to switch insurance providers based on competitive quotes. The 2012...Read More»

Flo, for Progressive Insurance
Americans Are Happy With Their Auto Insurance. Well, Mostly

Chances are pretty good that you're happy with your auto insurance -- at least that's what a new study from J.D. Power indicates. Power surveyed 16,100 individuals in January and February of this year and found that just 25% of them had shopped for new car insurance within the past 12 months. Why...Read More»

2013 Cadillac ATS
Cadillac, MINI Awarded For Most Improved Customer Experience

Like all trade shows, the 2012 New York Auto Show raises as many questions as it answers: will this new model live up to the old one? How will customers take to its bland/aggressive/WTF styling? Where's Bob Lutz? And so on. But amid all the uncertainty and doubt, there's one thing we know for sure...Read More»

2010 Lexus GS 460
Lexus Again Tops J.D. Power And Associates Customer Service Index

For the fourth consecutive year, Lexus has topped all other luxury brands on the the J.D. Power and Associates Customer Service Index (CSI) survey, achieving an overall score of 861 on a 1,000 point scale. Not only is that well above the segment average, but it reflects the highest score in the...Read More»

J.D. Power and Associates' 2012 U.S. Vehicle Dependability Study
Lexus, Porsche, Cadillac Top J.D. Power 2012 Dependability Study

The results of J.D. Power and Associates' 2012 U.S. Vehicle Dependability Study have just been released, and there's plenty of good news for auto fans. Power's Dependability Study looks at problems associated with vehicles that are three model-years old (so the 2012 study examined rides from the...Read More»

Car repair
Drivers Still Like Their Insurance Companies, Despite Longer Repair Times

The last time Gallup polled people about the insurance industry, only 10% of respondents thought their agents were "highly honest and ethical". But a new study from J.D. Power shows that, despite such misgivings -- and despite some serious changes in the way insurance companies do business -- folks...Read More»

2012 Hyundai Elantra
Gas Mileage Tops List Of Vehicle Purchase Reasons

For the first time in several years, gas mileage tops the list of most influential reasons why consumers purchased their vehicle, surpassing reliability. That’s according to data from the just-released J.D. Power and Associates 2012 Avoider Study. The 2012 Avoider Study, now in its ninth...Read More»

2011 Lincoln MKZ Hybrid
Ford, Hyundai Ace Loyalty Studies From Polk, J.D. Power

Customer retention is a huge focus in the automotive world -- in fact, earlier this week at the 2012 Detroit Auto Show, General Motors' Mark Reuss listed it among his top three priorities*. However, two recent studies show that Ford and Hyundai currently do the best job of keeping customers in the...Read More»

2012 MINI Cooper Roadster
Lexus & MINI Ace J.D. Power's 2011 Sales Satisfaction Index

Have you shopped for a new car lately? If so, how impressed were you with the dealerships you visited? If you stopped at a Lexus or MINI showroom, chances are good that you walked away happy -- and with a new set of wheels. That's according to the latest study from J.D. Power. Power's 2011 Sales...Read More»

J.D. Power's 2011 U.S. Navigation Usage and Satisfaction Study
Hate Your Navigation System? J.D. Power Says You're Not Alone

Over the summer, we saw Ford take a tumble in customer satisfaction rankings -- not because of mechanical problems in its vehicles, but because of its MyFord Touch and SYNC systems, which many consumers found difficult to use. A new study from J.D. Power indicates that Ford isn't alone and that...Read More»

2011 Hyundai Equus
Family Vehicles With APEAL: J.D. Power Study

The results of the J.D. Power and Associates 2011 U.S. Automotive Performance, Execution and Layout (APEAL) study are out and family vehicles make up the bulk of the list. The APEAL study takes a look at how “gratifying” a new vehicle is to own and drive and is based on owner comments...Read More»

2011 Hyundai Equus
J.D. Power APEAL Study: Porsche's On Top, But Hyundai Wins Big

J.D. Power’s Automotive Performance, Execution and Layout (APEAL) study looks at how gratifying a new vehicle is to own and drive, based upon owners surveyed three months after purchase or lease of a new vehicle. The study looks at over 80 specific attributes of each new vehicle, and the data...Read More»

2011 Chevrolet Cruze
J.D. Power: Chinese Avoid Chinese Car Brands (But Love GM)

A couple of weeks ago, we mentioned a survey that showed Americans' growing dissatisfaction with domestic brands. On the other side of the Pacific, there's a similar story to tell in China's burgeoning, booming auto market. According to a recent study from J.D. Power, Chinese shoppers are wary of...Read More»

2011 Jetta SEL Sport  Photography by Kevin Pauly
2011's Worst-Quality New Cars

Automakers are smart to crow when they earn coveted quality awards. But when the hammer comes down--particularly on brand-new vehicles--the results are usually kept a little more quiet. One of the benchmark studies of new-vehicle quality has been released for the 2011 model year, and this time...Read More»

2012 Ford Focus Electric
Study Finds Car Buyers More Interested In Gas Savings Than Green

While it may be a blow to those seeking to flood the highways with hybrid and electric vehicles, the view from the street is that fuel-cost savings is more of an inducement to buy than how green a car is. At least, that’s the conclusion drawn by the inaugural U.S. Green Automotive Study by...Read More»