J.D. Power

Porsche, Hyundai Are Tops In J.D. Power APEAL Study, But Dodge Scores A Coup, Too
Porsche, Hyundai Are Tops In J.D. Power APEAL Study, But Dodge Scores A Coup, Too

For nearly two decades, J.D. Power has polled customers to gauge how well they like their new rides. This morning, the firm released the results of its 19th annual Automotive Performance, Execution and Layout study (aka "the APEAL study"), and while luxury brands earned the highest marks from...Read More»

OnStar 4G LTE System
New-Car Problems Up: Blame Technology And...The Polar Vortex?

Americans are seeing more problems with their new vehicles this year, compared to last year. But could the weather be to blame for some of it? That's one thing J.D. Power is potentially pointing to. The firm has today revealed the results of its annual Initial Quality Study (IQS) results, which...Read More»

J.D. Power 2014 Social Media Benchmark Study
J.D. Power: Toyota, Ford, Chevy Rule Social Networks; Fiat, Mini, Chrysler, Not So Much

We often think of social media as the playground of the young: the tweens, the teens, and the Millennials, with a few Gen Xers thrown in for gravitas. But while those whippersnappers may be more comfortable than older folks when it comes to diving into a new social network, in the end, everyone...Read More»

2015 Cadillac Escalade
Cadillac, Buick Top J.D. Power Study For Post-Sales Service

Two General Motors [NYSE: GM] brands, Cadillac and Buick, do the best job with service after the sale, while a few brands that do well in reaching (and impressing) shoppers with their products aren't doing such a good job at the dealership. The two brands topped the J.D. Power 2014 Customer Service...Read More»

J.D. Power 2014 U.S. Vehicle Dependability Study
J.D. Power: Vehicle Dependability Drops For The First Time In Over 15 Years

America's auto industry has been on a roll recently, boasting stronger sales, better-built cars, and higher approval ratings from customers. That makes J.D. Power's latest Dependability Study all the more surprising, since it shows that vehicle dependability has dropped for the first time in more...Read More»

BringGo app, in 2013 Chevrolet Spark
J.D. Power: Shoppers Think Of Chrysler, Ford, GM As High-Tech Innovators

Good news, Detroit fans: according to J.D. Power, America's new-car shoppers are turning increasingly to the Big Three for high-tech innovation. That revelation comes courtesy of Power's 2014 Avoider study, which surveyed approximately 29,000 new-car owners between July and September of 2013. The...Read More»

J.D. Power 2013 Sales Satisfaction Study
Jaguar, MINI Top J.D. Power's 2013 Sales Satisfaction Study, Chrysler Brings Up The Rear

It's that time again: time for J.D. Power's annual Sales Satisfaction Index Study, which measures customer satisfaction at dealerships across the U.S. Last year, Lexus and MINI dealers came out on top. Did they fare as well as 2013? For MINI, the answer was a resounding "yes". After all the scores...Read More»

Gossip Girl presents the faces of Generation Y
J.D. Power Confirms: Brand Loyalty Is Dead, Especially Among Millennials

As automakers know all too well, Americans have a love-hate relationship with cars. And as if that weren't bad enough, J.D. Power has just revealed that brand loyalty -- the thing that brought our parents back to the same dealership year after year -- is dying a slow death. Among Generation Y...Read More»

J.D. Power 2013 U.S. Automotive Performance, Execution and Layout (APEAL) Study
Volkswagen, Chevrolet Score Big In J.D. Power's APEAL Study

Every year at this time, J.D. Power releases its annual U.S. Automotive Performance, Execution and Layout Study, better known as the APEAL Study. Last year, the study proved that small, fuel-efficient vehicles could hold their own against bigger, badder luxury cars -- provided they were well...Read More»

Dean Winters as 'Mayhem' in Allstate ad campaign
J.D. Power: Insurance Rates Rise & So Does Customer Dissatisfaction

If you keep tabs on your insurance premium, you may have recently noticed it edging up. And as it does, your dissatisfaction with your insurer is likely to climb, too. While that might appear to be common sense, it's been verified in the 2013 U.S. Auto Insurance Study, conducted by J.D. Power and...Read More»

2013 J.D. Power Initial Quality Study brand rankings
J.D. Power: The Stuff That Car Owners Hate Usually Can't Be Fixed

J.D. Power has just released its highly anticipated 2013 Initial Quality Study, and on the whole, it contains plenty of good news for consumers and automakers alike. However, it also signals a major shift in the way that we relate to our vehicles and what we expect of them. The study is based on...Read More»

Flo, for Progressive Insurance
Few Look To Switch Auto Insurers, But Those Who Do Often Jump Ship

Back in January, J.D. Power & Associates released its 2013 U.S. Auto Claims Satisfaction Study, which showed that most Americans are happy with their insurers, based on the way those companies handl the claims process. But what if we looked at customer satisfaction from a slightly different...Read More»

Infographic: J.D. Power 2013 U.S. Automotive Emerging Technologies Study
J.D. Power: Consumers Very Interested In Autonomous Car Features

Steve Jobs did some amazing things in his lifetime, but making an Apple car and changing the auto industry were two goals he never achieved. Or did he? You could argue that the iPhone -- with its easy access to music, the web, and an ever-expanding catalog of apps -- dramatically altered the way...Read More»

2012 Lexus IS 250  -  Driven, November 2011
J.D. Power: Dealership Service Improving Rapidly, Buoying Brands

New-car dealerships are doing much better—even compared to last year—in satisfying customers who return to the shop for service. That's one of the findings from J.D. Power's latest Consumer Service Index (CSI) Study, released today. The latest 2013 CSI finds that thanks to automaker and...Read More»

2010 Lexus RX 350
J.D. Power Reports Vehicle Dependability Is On The Rise

If you’ve ever shopped for a new car, chances are good that someone has passed along this bit of automotive wisdom: never purchase a new or redesigned model in its first year of release. While that may have been true in years past, the latest vehicle dependability data from J.D. Power and...Read More»

Flo, for Progressive Insurance
J.D. Power: Satisfaction With Car Insurance Climbs, Even In The Wake Of Sandy & Isaac

J.D. Power and Associates has released the first data from its 2013 U.S. Auto Claims Satisfaction Study, and the news is good for auto insurance agencies: drivers in the U.S. are increasingly satisfied with their insurers. In December 2012, Power surveyed over 3,000 auto insurance clients who had...Read More»

Car shopping
J.D. Power: Fuel Economy Is #1 Car Criteria, But Bad Styling Can Keep Customers Away

J.D. Power and Associates' annual Avoider Study offers an interesting look at car shoppers' habits. The study not only asks customers why they were drawn to certain vehicles, but also -- as you might guess from the survey's name -- why they avoided others. According to a press release, Power...Read More»

J.D. Power and Associates 2012 U.S. Sales Satisfaction Index Study
J.D. Power: Lexus, MINI Are Tops In Sales Satisfaction

Earlier today, we discussed how a range of factors affect customer satisfaction with new automobiles. Included in that mix is the sales process, which begins with shoppers researching possible purchases, and ends with buyers driving their new cars home. J.D. Power's 2012 U.S. Sales Satisfaction...Read More»

Toy car accident
Study: Costs Rise, But Americans Happier With Auto Insurance

With initial damage estimates for Hurricane Sandy pegged at $20 billion or more, insurance companies are facing a very busy couple of weeks. But while they brace for massive payouts, agencies can take heart in one bit of very good news, courtesy of J.D. Power and Associates' 2012 U.S. Auto Claims...Read More»

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