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J.D. Power Sales Satisfaction Index

 
J.D. Power: Mercedes-Benz, MINI Are Tops In Customer Satisfaction (Acura, Mitsubishi? Not So Much)

J.D. Power: Mercedes-Benz, MINI Are Tops In Customer Satisfaction (Acura, Mitsubishi? Not So Much)

Earlier this week, we talked about the many ways that dealers can ruin the customer experience -- often by hounding consumers for good ratings on surveys and social media sites. No matter how you feel about such surveys, there's no denying that one of the most important is J.D. Power's... read more

November 14, 2014 by  -
 
General Motors Cadillac Dealership

GM Reins In Dealerships By Offering To Pay For Facelifts

GM is nudging its dealerships along by offering them some direct money—paid out over five to ten years—to remodel and freshen-up, and meet some tighter standards. Anyone... read more January 4, 2010 by  0


 
Used car salesman

Sales Lost To Dealer Tactics: J.D. Power Puts Numbers On It

Automotive brands are losing an average of 12 percent of their buyers to competitors due simply to "poor customer treatment" at the dealership. If you've ever walked away... read more December 8, 2009 by  1


 
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