Earlier today, we discussed how a range of factors affect customer satisfaction with new automobiles. Included in that mix is the sales process, which begins with shoppers researching possible purchases, and ends with buyers driving their new cars home. J.D. Power's 2012 U.S. Sales Satisfaction...
Lexus & MINI Ace J.D. Power's 2011 Sales Satisfaction Index
GM Reins In Dealerships By Offering To Pay For Facelifts
Sales Lost To Dealer Tactics: J.D. Power Puts Numbers On It