J.D. Power Sales Satisfaction Index

Buick, Porsche are tops in J.D. Power sales satisfaction survey
Buick, Porsche are tops in J.D. Power sales satisfaction survey

Have you bought a new car lately? How satisfied were you with the process? If you drove home a Buick or Porsche, you're likely to say "very satisfied", according to a new study from J.D. Power. The study in question is the 2016 Sales Satisfaction Index, which "measures the ability of dealerships to...Read More»

J.D. Power 2014 U.S. Sales Satisfaction Index
J.D. Power: Mercedes-Benz, MINI Are Tops In Customer Satisfaction (Acura, Mitsubishi? Not So Much)

Earlier this week, we talked about the many ways that dealers can ruin the customer experience -- often by hounding consumers for good ratings on surveys and social media sites. No matter how you feel about such surveys, there's no denying that one of the most important is J.D. Power's...Read More»

J.D. Power 2013 Sales Satisfaction Study
Jaguar, MINI Top J.D. Power's 2013 Sales Satisfaction Study, Chrysler Brings Up The Rear

It's that time again: time for J.D. Power's annual Sales Satisfaction Index Study, which measures customer satisfaction at dealerships across the U.S. Last year, Lexus and MINI dealers came out on top. Did they fare as well as 2013? For MINI, the answer was a resounding "yes". After all the scores...Read More»

J.D. Power and Associates 2012 U.S. Sales Satisfaction Index Study
J.D. Power: Lexus, MINI Are Tops In Sales Satisfaction

Earlier today, we discussed how a range of factors affect customer satisfaction with new automobiles. Included in that mix is the sales process, which begins with shoppers researching possible purchases, and ends with buyers driving their new cars home. J.D. Power's 2012 U.S. Sales Satisfaction...Read More»

2012 MINI Cooper Roadster
Lexus & MINI Ace J.D. Power's 2011 Sales Satisfaction Index

Have you shopped for a new car lately? If so, how impressed were you with the dealerships you visited? If you stopped at a Lexus or MINI showroom, chances are good that you walked away happy -- and with a new set of wheels. That's according to the latest study from J.D. Power. Power's 2011 Sales...Read More»

General Motors Cadillac Dealership
GM Reins In Dealerships By Offering To Pay For Facelifts

GM is nudging its dealerships along by offering them some direct money—paid out over five to ten years—to remodel and freshen-up, and meet some tighter standards. Anyone who's shopped around—in a major metro area, especially—knows that while dealerships are the 'face' of the automaker, they...Read More»

Used car salesman
Sales Lost To Dealer Tactics: J.D. Power Puts Numbers On It

Automotive brands are losing an average of 12 percent of their buyers to competitors due simply to "poor customer treatment" at the dealership. If you've ever walked away from a dealership while new-car shopping due to icky sales tactics, you probably don't find that surprising, but it's one of...Read More»

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