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J.D. Power

 
J.D. Power: Drivers Ignore High-Tech Car Features, Don't Want Apple CarPlay Or Android Auto

J.D. Power: Drivers Ignore High-Tech Car Features, Don't Want Apple CarPlay Or Android Auto

This week, J.D. Power released its 2015 Driver Interactive Vehicle Experience (DrIVE) Report, which reveals that motorists often don't use or appreciate the high-tech features in their new cars. The results should be a wake-up call to automakers around the globe. Heck, even Apple and Google should... read more

August 27, 2015 by  -
 
Gas Pumps

Despite Low Gas Prices, MPGs Remain Car Shoppers' #1 Criteria Says J.D. Power

If you've been near a gas pump in the past several weeks, you may have felt like Rip van Winkle: disoriented, confused, and wondering if the past several years have all been... read more January 16, 2015 by 


 
J.D. Power 2014 U.S. Sales Satisfaction Index

J.D. Power: Mercedes-Benz, MINI Are Tops In Customer Satisfaction (Acura, Mitsubishi? Not So Much)

Earlier this week, we talked about the many ways that dealers can ruin the customer experience -- often by hounding consumers for good ratings on surveys and social media... read more November 14, 2014 by 


 
HAL 9000 from the movie 2001: A Space Odyssey

Your Car's Voice Recognition System Is Terrible, Isn't It?

Be honest: you hate your car's voice recognition software, right? We're not talking about Siri or Google or Cortana or some other system that works via your smartphone, we're... read more August 7, 2014 by 


 
J.D. Power 2014 U.S. Automotive Performance, Execution and Layout (APEAL) study

Porsche, Hyundai Are Tops In J.D. Power APEAL Study, But Dodge Scores A Coup, Too

For nearly two decades, J.D. Power has polled customers to gauge how well they like their new rides. This morning, the firm released the results of its 19th annual Automotive... read more July 23, 2014 by 


 
OnStar 4G LTE System

New-Car Problems Up: Blame Technology And...The Polar Vortex?

Americans are seeing more problems with their new vehicles this year, compared to last year. But could the weather be to blame for some of it? That's one thing J.D. Power is... read more June 18, 2014 by 


 
J.D. Power 2014 Social Media Benchmark Study

J.D. Power: Toyota, Ford, Chevy Rule Social Networks; Fiat, Mini, Chrysler, Not So Much

We often think of social media as the playground of the young: the tweens, the teens, and the Millennials, with a few Gen Xers thrown in for gravitas. But while those... read more April 11, 2014 by 


 
2015 Cadillac Escalade

Cadillac, Buick Top J.D. Power Study For Post-Sales Service

Two General Motors [NYSE: GM] brands, Cadillac and Buick, do the best job with service after the sale, while a few brands that do well in reaching (and impressing) shoppers... read more April 9, 2014 by 


 
J.D. Power 2014 U.S. Vehicle Dependability Study

J.D. Power: Vehicle Dependability Drops For The First Time In Over 15 Years

America's auto industry has been on a roll recently, boasting stronger sales, better-built cars, and higher approval ratings from customers. That makes J.D. Power's latest... read more February 13, 2014 by 


 
BringGo app, in 2013 Chevrolet Spark

J.D. Power: Shoppers Think Of Chrysler, Ford, GM As High-Tech Innovators

Good news, Detroit fans: according to J.D. Power, America's new-car shoppers are turning increasingly to the Big Three for high-tech innovation. That revelation comes... read more January 17, 2014 by 


 
J.D. Power 2013 Sales Satisfaction Study

Jaguar, MINI Top J.D. Power's 2013 Sales Satisfaction Study, Chrysler Brings Up The Rear

It's that time again: time for J.D. Power's annual Sales Satisfaction Index Study, which measures customer satisfaction at dealerships across the U.S. Last year, Lexus and... read more November 15, 2013 by 


 
Gossip Girl presents the faces of Generation Y

J.D. Power Confirms: Brand Loyalty Is Dead, Especially Among Millennials

As automakers know all too well, Americans have a love-hate relationship with cars. And as if that weren't bad enough, J.D. Power has just revealed that brand loyalty -- the... read more September 11, 2013 by 


 
J.D. Power 2013 U.S. Automotive Performance, Execution and Layout (APEAL) Study

Volkswagen, Chevrolet Score Big In J.D. Power's APEAL Study

Every year at this time, J.D. Power releases its annual U.S. Automotive Performance, Execution and Layout Study, better known as the APEAL Study. Last year, the study proved... read more July 25, 2013 by  1


 
Dean Winters as 'Mayhem' in Allstate ad campaign

J.D. Power: Insurance Rates Rise & So Does Customer Dissatisfaction

If you keep tabs on your insurance premium, you may have recently noticed it edging up. And as it does, your dissatisfaction with your insurer is likely to climb, too. While... read more June 26, 2013 by  3


 
2013 J.D. Power Initial Quality Study brand rankings

J.D. Power: The Stuff That Car Owners Hate Usually Can't Be Fixed

J.D. Power has just released its highly anticipated 2013 Initial Quality Study, and on the whole, it contains plenty of good news for consumers and automakers alike. However... read more June 20, 2013 by  3


 
Flo, for Progressive Insurance

Few Look To Switch Auto Insurers, But Those Who Do Often Jump Ship

Back in January, J.D. Power & Associates released its 2013 U.S. Auto Claims Satisfaction Study, which showed that most Americans are happy with their insurers, based on... read more May 2, 2013 by  0


 

 
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