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J.D. Power

 
J.D. Power: Porsche, Volkswagen inspire passion in owners; Acura, Smart, not so much

J.D. Power: Porsche, Volkswagen inspire passion in owners; Acura, Smart, not so much

Some of us own cars that are functional, but little more. They get us from Point A to Point B, they haul our groceries and kids and dry cleaning, but they don't really stand out. They don't create an emotional connection. Others are luckier. They drive cars that inspire passion, loyalty, and pride... read more

July 28, 2016 by -
 
2016 J.D. Power Dependability Study

2016 J.D. Power Dependability Study: Technology Problems On The Rise

J.D. Power has unveiled its 2016 Dependability Study, and while some of the findings seem unsurprising, the study's brand rankings hint at interesting changes. Power's... read more February 25, 2016 by


 
Volkswagen iBeetle and iBeetle Cabriolet

J.D. Power: Drivers Ignore High-Tech Car Features, Don't Want Apple CarPlay Or Android Auto

This week, J.D. Power released its 2015 Driver Interactive Vehicle Experience (DrIVE) Report, which reveals that motorists often don't use or appreciate the high-tech... read more August 27, 2015 by


 
JD Power 2015 Initial Quality Study

JD Power 2015 Initial Quality Study: Good News For U.S., South Korea, Europe, Bad News For Japan

Research powerhouse J.D. Power has released its 2015 Initial Quality Study of U.S. vehicles, and it's full of interesting info for anyone in need of a new car. Along with its... read more June 18, 2015 by


 
From the J.D. Power 2015 U.S. Tech Choice Study

J.D. Power: Younger Drivers Will Pay Nearly Twice As Much For In-Car Tech Than Older Shoppers

J.D. Power has released its 2015 U.S. Tech Choice Study, which surveys consumers to gauge their opinions on in-car technology. As interesting as the study is, though, we... read more April 23, 2015 by


 
Car repair

Unsatisfied: Jeep, Dodge Having Issues With Dealership Service?

Are you satisfied with the service at your Chrysler, Fiat, Ram, Dodge, or Jeep dealership? Although you might be happy with your late-model vehicle, the chances that you... read more March 18, 2015 by


 
Gas Pumps

Despite Low Gas Prices, MPGs Remain Car Shoppers' #1 Criteria Says J.D. Power

If you've been near a gas pump in the past several weeks, you may have felt like Rip van Winkle: disoriented, confused, and wondering if the past several years have all been... read more January 16, 2015 by


 
J.D. Power 2014 U.S. Sales Satisfaction Index

J.D. Power: Mercedes-Benz, MINI Are Tops In Customer Satisfaction (Acura, Mitsubishi? Not So Much)

Earlier this week, we talked about the many ways that dealers can ruin the customer experience -- often by hounding consumers for good ratings on surveys and social media... read more November 14, 2014 by


 
HAL 9000 from the movie 2001: A Space Odyssey

Your Car's Voice Recognition System Is Terrible, Isn't It?

Be honest: you hate your car's voice recognition software, right? We're not talking about Siri or Google or Cortana or some other system that works via your smartphone, we're... read more August 7, 2014 by


 
J.D. Power 2014 U.S. Automotive Performance, Execution and Layout (APEAL) study

Porsche, Hyundai Are Tops In J.D. Power APEAL Study, But Dodge Scores A Coup, Too

For nearly two decades, J.D. Power has polled customers to gauge how well they like their new rides. This morning, the firm released the results of its 19th annual Automotive... read more July 23, 2014 by


 
OnStar 4G LTE System

New-Car Problems Up: Blame Technology And...The Polar Vortex?

Americans are seeing more problems with their new vehicles this year, compared to last year. But could the weather be to blame for some of it? That's one thing J.D. Power is... read more June 18, 2014 by


 
J.D. Power 2014 Social Media Benchmark Study

J.D. Power: Toyota, Ford, Chevy Rule Social Networks; Fiat, Mini, Chrysler, Not So Much

We often think of social media as the playground of the young: the tweens, the teens, and the Millennials, with a few Gen Xers thrown in for gravitas. But while those... read more April 11, 2014 by


 
2015 Cadillac Escalade

Cadillac, Buick Top J.D. Power Study For Post-Sales Service

Two General Motors [NYSE: GM] brands, Cadillac and Buick, do the best job with service after the sale, while a few brands that do well in reaching (and impressing) shoppers... read more April 9, 2014 by


 
J.D. Power 2014 U.S. Vehicle Dependability Study

J.D. Power: Vehicle Dependability Drops For The First Time In Over 15 Years

America's auto industry has been on a roll recently, boasting stronger sales, better-built cars, and higher approval ratings from customers. That makes J.D. Power's latest... read more February 13, 2014 by


 
BringGo app, in 2013 Chevrolet Spark

J.D. Power: Shoppers Think Of Chrysler, Ford, GM As High-Tech Innovators

Good news, Detroit fans: according to J.D. Power, America's new-car shoppers are turning increasingly to the Big Three for high-tech innovation. That revelation comes... read more January 17, 2014 by


 
J.D. Power 2013 Sales Satisfaction Study

Jaguar, MINI Top J.D. Power's 2013 Sales Satisfaction Study, Chrysler Brings Up The Rear

It's that time again: time for J.D. Power's annual Sales Satisfaction Index Study, which measures customer satisfaction at dealerships across the U.S. Last year, Lexus and... read more November 15, 2013 by


 

 
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