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J.D. Power

 
Porsche, Hyundai Are Tops In J.D. Power APEAL Study, But Dodge Scores A Coup, Too

Porsche, Hyundai Are Tops In J.D. Power APEAL Study, But Dodge Scores A Coup, Too

For nearly two decades, J.D. Power has polled customers to gauge how well they like their new rides. This morning, the firm released the results of its 19th annual Automotive Performance, Execution and Layout study (aka "the APEAL study"), and while luxury brands earned the highest marks from... read more

July 23, 2014 by  -
 
J.D. Power 2014 U.S. Vehicle Dependability Study

J.D. Power: Vehicle Dependability Drops For The First Time In Over 15 Years

America's auto industry has been on a roll recently, boasting stronger sales, better-built cars, and higher approval ratings from customers. That makes J.D. Power's latest... read more February 13, 2014 by 


 
BringGo app, in 2013 Chevrolet Spark

J.D. Power: Shoppers Think Of Chrysler, Ford, GM As High-Tech Innovators

Good news, Detroit fans: according to J.D. Power, America's new-car shoppers are turning increasingly to the Big Three for high-tech innovation. That revelation comes... read more January 17, 2014 by 


 
J.D. Power 2013 Sales Satisfaction Study

Jaguar, MINI Top J.D. Power's 2013 Sales Satisfaction Study, Chrysler Brings Up The Rear

It's that time again: time for J.D. Power's annual Sales Satisfaction Index Study, which measures customer satisfaction at dealerships across the U.S. Last year, Lexus and... read more November 15, 2013 by 


 
Gossip Girl presents the faces of Generation Y

J.D. Power Confirms: Brand Loyalty Is Dead, Especially Among Millennials

As automakers know all too well, Americans have a love-hate relationship with cars. And as if that weren't bad enough, J.D. Power has just revealed that brand loyalty -- the... read more September 11, 2013 by 


 
J.D. Power 2013 U.S. Automotive Performance, Execution and Layout (APEAL) Study

Volkswagen, Chevrolet Score Big In J.D. Power's APEAL Study

Every year at this time, J.D. Power releases its annual U.S. Automotive Performance, Execution and Layout Study, better known as the APEAL Study. Last year, the study proved... read more July 25, 2013 by  1


 
Dean Winters as 'Mayhem' in Allstate ad campaign

J.D. Power: Insurance Rates Rise & So Does Customer Dissatisfaction

If you keep tabs on your insurance premium, you may have recently noticed it edging up. And as it does, your dissatisfaction with your insurer is likely to climb, too. While... read more June 26, 2013 by  3


 
2013 J.D. Power Initial Quality Study brand rankings

J.D. Power: The Stuff That Car Owners Hate Usually Can't Be Fixed

J.D. Power has just released its highly anticipated 2013 Initial Quality Study, and on the whole, it contains plenty of good news for consumers and automakers alike. However... read more June 20, 2013 by  3


 
Flo, for Progressive Insurance

Few Look To Switch Auto Insurers, But Those Who Do Often Jump Ship

Back in January, J.D. Power & Associates released its 2013 U.S. Auto Claims Satisfaction Study, which showed that most Americans are happy with their insurers, based on... read more May 2, 2013 by 


 
Infographic: J.D. Power 2013 U.S. Automotive Emerging Technologies Study

J.D. Power: Consumers Very Interested In Autonomous Car Features

Steve Jobs did some amazing things in his lifetime, but making an Apple car and changing the auto industry were two goals he never achieved. Or did he? You could argue that... read more April 25, 2013 by 


 
2012 Lexus IS 250  -  Driven, November 2011

J.D. Power: Dealership Service Improving Rapidly, Buoying Brands

New-car dealerships are doing much better—even compared to last year—in satisfying customers who return to the shop for service. That's one of the findings from... read more March 13, 2013 by 


 
2010 Lexus RX 350

J.D. Power Reports Vehicle Dependability Is On The Rise

If you’ve ever shopped for a new car, chances are good that someone has passed along this bit of automotive wisdom: never purchase a new or redesigned model in its... read more February 13, 2013 by 


 
Flo, for Progressive Insurance

J.D. Power: Satisfaction With Car Insurance Climbs, Even In The Wake Of Sandy & Isaac

J.D. Power and Associates has released the first data from its 2013 U.S. Auto Claims Satisfaction Study, and the news is good for auto insurance agencies: drivers in the U.S... read more January 25, 2013 by 


 
Car shopping

J.D. Power: Fuel Economy Is #1 Car Criteria, But Bad Styling Can Keep Customers Away

J.D. Power and Associates' annual Avoider Study offers an interesting look at car shoppers' habits. The study not only asks customers why they were drawn to certain vehicles... read more January 17, 2013 by  3


 
J.D. Power and Associates 2012 U.S. Sales Satisfaction Index Study

J.D. Power: Lexus, MINI Are Tops In Sales Satisfaction

Earlier today, we discussed how a range of factors affect customer satisfaction with new automobiles. Included in that mix is the sales process, which begins with shoppers... read more November 29, 2012 by  1


 
Toy car accident

Study: Costs Rise, But Americans Happier With Auto Insurance

With initial damage estimates for Hurricane Sandy pegged at $20 billion or more, insurance companies are facing a very busy couple of weeks. But while they brace for massive... read more October 30, 2012 by 


 
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