J.D. Power
Few Look To Switch Auto Insurers, But Those Who Do Often Jump Ship
Back in January, J.D. Power & Associates released its 2013 U.S. Auto Claims Satisfaction Study, which showed that most Americans are happy with their insurers, based on the way those companies handl the claims process. But what if we looked at customer satisfaction from a slightly different...
J.D. Power: Satisfaction With Car Insurance Climbs, Even In The Wake Of Sandy & Isaac
J.D. Power and Associates has released the first data from its 2013 U.S. Auto Claims Satisfaction Study, and the news is good for auto insurance agencies: drivers in the U.S... January 25, 2013 by Richard Read
J.D. Power: Fuel Economy Is #1 Car Criteria, But Bad Styling Can Keep Customers Away
J.D. Power and Associates' annual Avoider Study offers an interesting look at car shoppers' habits. The study not only asks customers why they were drawn to certain vehicles... January 17, 2013 by Richard Read 3
J.D. Power: Lexus, MINI Are Tops In Sales Satisfaction
Earlier today, we discussed how a range of factors affect customer satisfaction with new automobiles. Included in that mix is the sales process, which begins with shoppers... November 29, 2012 by Richard Read 1
Study: Costs Rise, But Americans Happier With Auto Insurance
With initial damage estimates for Hurricane Sandy pegged at $20 billion or more, insurance companies are facing a very busy couple of weeks. But while they brace for massive... October 30, 2012 by Richard Read
Power: Sonic, Volt, MINI Coupe More Appealing Than Larger Cars
Smaller vehicles, chosen wisely, can be more appealing than larger ones. That's a message that we've delivered quite a bit over the past several years, in reviews of some... July 25, 2012 by Bengt Halvorson
Customer Satisfaction With Auto Insurance At All-Time High: J.D. Power
The words “customer satisfaction” and “auto insurance” don’t necessarily seem to go together, but a new study from J.D. Power and Associates... June 29, 2012 by Suzanne Kane
2012 Tesla Model S Deliveries, 2013 Chevrolet Malibu Priced: Car News Headlines
Today at High Gear Media, Tesla is going to deliver the first 2012 Model S sedan today and E15 gasoline has been approved. We compared the Nissan Altima against the... June 22, 2012 by Joel Feder
2012 J.D. Power Initial Quality Study: Industry Hits All-Time High
The J.D. Power Initial Quality Study, a touchstone for the industry's current successes and failures in new-car design and production, shows that the industry has reached an... June 20, 2012 by Nelson Ireson 2
Shoppers More Willing To Switch Car Insurance: Study
Car ownership costs are going up, as we recently reported, including a 3.4 percent average increase in auto insurance. Now, a new study from J.D. Power and Associates shows... May 4, 2012 by Suzanne Kane
Americans Are Happy With Their Auto Insurance. Well, Mostly
Chances are pretty good that you're happy with your auto insurance -- at least that's what a new study from J.D. Power indicates. Power surveyed 16,100 individuals in January... May 1, 2012 by Richard Read 2
Cadillac, MINI Awarded For Most Improved Customer Experience
Like all trade shows, the 2012 New York Auto Show raises as many questions as it answers: will this new model live up to the old one? How will customers take to its... April 5, 2012 by Richard Read
Lexus Again Tops J.D. Power And Associates Customer Service Index
For the fourth consecutive year, Lexus has topped all other luxury brands on the the J.D. Power and Associates Customer Service Index (CSI) survey, achieving an overall score... March 14, 2012 by Kurt Ernst
Lexus, Porsche, Cadillac Top J.D. Power 2012 Dependability Study
The results of J.D. Power and Associates' 2012 U.S. Vehicle Dependability Study have just been released, and there's plenty of good news for auto fans. Power's Dependability... February 15, 2012 by Richard Read
Drivers Still Like Their Insurance Companies, Despite Longer Repair Times
The last time Gallup polled people about the insurance industry, only 10% of respondents thought their agents were "highly honest and ethical". But a new study from J.D... February 1, 2012 by Richard Read
Gas Mileage Tops List Of Vehicle Purchase Reasons
For the first time in several years, gas mileage tops the list of most influential reasons why consumers purchased their vehicle, surpassing reliability. That’s... January 30, 2012 by Suzanne Kane
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