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J.D. Power: Lexus, MINI Dealerships Lead In Customer Satisfaction

J.D. Power: Lexus, MINI Dealerships Lead In Customer Satisfaction

Lexus and MINI are among the brands with the best dealership service. That's according to the J.D. Power and Associates' 2011 U.S. Customer Service Index (CSI) Study—the big annual study that gauges multiple aspects of dealership service after the sale. Overall, Lexus ranked at the top among... read more

March 11, 2011 by  - 1
 
2010 Nissan Titan

Frugal Shopper: Deep Discounts Already Applying To Some 2011 Models

It's the time for holiday cheer, egg nog, and fruitcake. And it's that time of the year when, at most dealerships, there are still a few stragglers on the new-car... read more December 20, 2010 by 


 
2011 Hyundai Elantra

Many Hyundai Dealerships Changing Hands, Poised For Upgrades

The next time you're out car shopping, give the Hyundai dealership another chance. You could find a much larger building, or a completely different experience. Many Hyundai... read more November 29, 2010 by  1


 
Kia storefront on eBay

Kia Gets A Sleek New Storefront On eBay

Remember when auction sites were the hot new thing? When eBay was groundbreaking? When authors around the globe made a pretty penny selling books and pamphlets and CD-ROMs... read more November 24, 2010 by  2


 
Empty dealership

GM's Wound-Down Dealerships Finally Shuttered. What About Their 6.7 Million Customers?

General Motors caused quite a stir last year when the automaker trimmed over 1,500 dealerships from its network. In fact, some U.S. legislators are still clamoring for... read more November 1, 2010 by  4


 
2011 Buick Regal

Buick-GMC Dealerships To Offer Loaner Cars?

Owning a luxury car has its perks. And while the soft hides, real wood veneers, and more exclusive badges certainly don't go unappreciated, some of the most valued... read more October 12, 2010 by 


 
2011 Lincoln MKX

Lincoln Is Movin' On Up, And Ford Looks For Dealer Commitment

Ford Motor Co. [NYSE:F] is planning to consolidate its Lincoln dealerships, and asking those that stay with the brand to upgrade. Earlier this week, at a gathering of Lincoln... read more October 6, 2010 by 


 
Nielsen's top ten ad categories for the first half of 2010

Do They Know Something We Don't: Automakers, Auto Insurance Ad Spending Soars

During tough economic times, companies often cut back on marketing -- in fact, advertising budgets are frequently the first to shrink when danger looms and the last to expand... read more October 4, 2010 by  1


 
2008 Saturn Astra

Saturn Dealerships Proved Perfect Fit For Kia's Expansion

Over the past several years, around the U.S., Kia has really started hitting its stride. And while simply getting into any of its new vehicles—like the redesigned 2011... read more September 29, 2010 by 


 
Fiat 500 Abarth

Chrysler Flooded With Applications For Fiat Dealerships

Back in August, some Chrysler dealers were worried about CEO Sergio Marchionne's plans to launch Fiat in the U.S. They were concerned about the expense (Marchionne wants to... read more September 24, 2010 by  2


 
Cadillac dealership

Signs Of A Rebound, Yet The Worst Auto Market Since The 1950s

Some of the phrases used in headlines this week, to describe August auto sales, have been brutal: "sales slowing to a crawl," "taking a tumble," or "struggling along" were... read more September 2, 2010 by  1


 
Fiat 500 Abarth

Fiat, Alfa Romeo Rollout Gives Some Chrysler Dealers Agita

Next Monday, August 30, Chrysler will bring 600 dealers to the Detroit Institute of Arts, where CEO Sergio Marchionne will share his vision for the U.S. rollout of the Fiat... read more August 24, 2010 by 


 
scrap heap

Feds: Most Cash For Clunkers Dealerships Followed The Rules

It seems that some Cash for Clunkers vehicles—and paperwork—have gone missing. We knew it would happen. With hundreds of thousands of vehicles taken on trade—some in... read more August 24, 2010 by  1


 
2011 Volkswagen Phaeton

Flagship Volkswagen Phaeton Coming Back To The U.S.

Top Volkswagen officials in Europe have confirmed that the next-generation version of the Phaeton large luxury sedan will return to the U.S. Although a facelifted version of... read more August 19, 2010 by  2


 
Roger Penske

Penske Is Feeling Very Anti-Social Media

New technology always comes with its share of detractors. Renaissance Brits hated the fork. Silent film vamp Clara Bow hated talkies. And now, Penske Automotive Group has... read more August 17, 2010 by  1


 
2010 Suzuki Kizashi

Suzuki Dealership Network Shrinks, As Cars Become More Appealing

If you're shopping for a sporty, economical compact sedan, we'd recommend that you put the 2010 Suzuki Kizashi on your shopping list. But there's a potential snag: With... read more August 16, 2010 by  2


 
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