dealerships

Tesla Returns To New Jersey: Will This Give Chris Christie's Presidential Campaign A Push?
Tesla Returns To New Jersey: Will This Give Chris Christie's Presidential Campaign A Push?

Tesla Motors' battle for acceptance has finally come to an end -- at least in New Jersey. According to Detroit News, Governor Chris Christie signed a bill yesterday that will allow the start-up to sell its all-electric vehicles directly to consumers from up to four locations. But the outlook for...Read More»

Car repair
Unsatisfied: Jeep, Dodge Having Issues With Dealership Service?

Are you satisfied with the service at your Chrysler, Fiat, Ram, Dodge, or Jeep dealership? Although you might be happy with your late-model vehicle, the chances that you aren’t quite satisfied at the dealership are much higher if your vehicle has one of those five badges—the brands of...Read More»

Cadillac chief Johan de Nysschen checking out the competition
Cadillac's Johan de Nysschen Wants More High-Tech Boutiques (Like The Ones He Envisioned At Audi)

The new president of Cadillac, Johan de Nysschen, is putting his own stamp on General Motors' luxury brand. And in keeping with de Nysschen's unique style -- which often walks a line between arrogant and absurd -- he's turning a few heads. Last September, we learned that Cadillac was pulling up...Read More»

Online shopping
AutoNation Takes A Page From Tesla's Playbook, Promises Online Sales In 2015

Thanks to the internet, we've become accustomed to buying many things from the comfort of our living rooms. Cars are one of the few exceptions, but according to Auto News, AutoNation plans to change that next year. Every automaker has a website, and most dealers do, too. However, the vast majority...Read More»

San Francisco-based start-up Shift
Shift Start-Up Helps You Sell Your Old Car & Find A New One: Are Used Car Dealers Doomed?

Getting rid of a car is rarely fun or easy. Generally speaking, you're left with two options: sell it yourself, or trade it in at a dealership. Neither is ideal. Trading in a vehicle is simpler, though you'll lose a bit of dough in the process. (The transaction has to leave enough margin for the...Read More»

Dealer
The Weirdest Way That Dealers Ruin The Customer Service Experience

The internet has done some great things. It's allowed us to shop for riding lawnmowers in our underwear. It's changed the way we enjoy television by encouraging us to binge-watch our favorite shows. And where would cupcakes, bacon, pizza, or cats be without internet memes to fuel their popularity?...Read More»

Screencap from NADA's 'Get the Facts: Price Competition' video
As Dealers Become Irrelevant, NADA Fights Back: "At Least We're Not Selling Furniture!"

What would a world without auto dealerships look like? A generation ago, the question would've seemed absurd, but today, we may be on the way to finding out. Tesla is upending the traditional auto sales model, showing off its cars in relaxed "galleries" and selling its vehicles online. Survey after...Read More»

Railroad map prepared by the Michigan Railroad Commission, circa 1876.
GM Announces Support For Michigan's Anti-Tesla Bill, Governor Then Signs It

Last week, we told you about a hastily amended bill in Michigan that would prevent Tesla from setting up shop in the Wolverine State. It had passed both houses of the legislature and was headed to Governor Rick Snyder's desk. The only question remaining was: would Snyder sign it? Then yesterday...Read More»

Michigan State Flag
In Michigan, Bill To Ban Tesla Sales Heads To Governor's Desk: Will He Sign It?

In Michigan, a recently passed bill could prevent Tesla Motors from selling its electric vehicles directly to consumers. Tesla says that the hastily approved legislation violates the spirit of its ongoing negotiations with state regulators. Who pushed the bill through the legislature? Will Governor...Read More»

Gavel. Image: Brian Turner
New Jersey Dealers Pay $1.8 Million To Settle Consumer Complaints About Deceptive Practices

When it comes to honesty and ethics, car dealers don't score well with consumers. On a scale of one to 100, American recently rated dealers a nine, just above members of Congress (eight) and lobbyists (six). ALSO SEE: Dubious Distinction: California Car Thief Is First Person To Die While Driving A...Read More»

Tesla Motors gallery in Houston Galleria, opened October 2011, with Model S on display
Terrified Of Tesla, NADA Launches Campaign To Tout Benefits Of Franchise Dealerships

Tesla's roadmap to success has been long and winding and full of potholes. One of the biggest obstacles vexing the startup automaker has been America's network of state franchise laws, most of which prevent automakers -- even small ones like Tesla -- from selling directly to consumers. But CEO Elon...Read More»

2013 Tesla Model S
Good News For Missouri's Tesla Fans: Direct-Sales Ban Shelved (For Now)

It's a beautiful day for electric car fans in the Midwest: according to Auto News, Missouri's efforts to prevent Tesla from selling directly to consumers have been put on hold for at least another year. This time last week, the forecast in Jefferson City wasn't quite so rosy. Tesla had learned of a...Read More»

2014 Tesla Model S
Tesla Hits A Speed Bump In Missouri

It's been a weird week for Tesla. On the one hand, the company issued a first-quarter report that showed the automaker meeting sales goals, making a strong entry into China, and laying the groundwork for its eagerly anticipated battery-development "gigafactory". On the other hand, even though...Read More»

Tesla Store opening in Westfield Mall, London, Oct 2013
Tesla Wins Support From FTC Heads To Sell Directly To Consumers

You have to hand it to Elon Musk: he doesn't shy away from a challenge. In launching Tesla, he faced three. First, like any startup, Tesla had to let consumers know about its products. Because of Musk's outgoing personality and Tesla's attractively designed cars, that wasn't hard to do -- though...Read More»

SCTV's 'Great White North' sketch, starring Rick Moranis & Dave Thomas as Bob & Doug McKenzie
Why Can't Canadians Buy Cars In The U.S.? TV Investigation Says It's Deliberate

Crossing borders to purchase things on the cheap is a centuries-old tradition -- and a centuries-old problem. For example, Canadian pharmacies made headlines in recent years, offering Americans cheaper prescription drugs than they could ever get in the U.S. Now, however, the snowshoe is on the...Read More»

Elon Musk
Elon Musk: If Tesla Can't Sell Cars In Texas, It'll Be At "The Back Of The Bus"

Yes, you read that headline correctly: Elon Musk is essentially calling himself a Freedom Rider, comparing Tesla's push to sell all-electric vehicles to America's Civil Rights Movement. CEOs say the darndest things. TESLA, TEXAS, AND TESTIMONY As we reported on Monday, Musk has spent the past week...Read More»

Elon Musk
Tesla Messes With Texas: Can Elon Musk Succeed In The Lone Star State?

If you haven't been to Texas in a while, it might be time to pay a visit. Oil is still big business there, but wind farms are picking up speed. And although there's plenty of farmland, today's Texas -- especially the Austin area -- is a high-tech hub, home to start-ups, gaming firms, and more...Read More»

Auto loan
Are America's Auto Lenders Discriminating Against Minorities?

In 1974, the United States enacted the Equal Credit Opportunity Act, which "prohibits credit discrimination on the basis of race, color, religion, national origin, sex, marital status, age, or because you get public assistance." But nearly 40 years after that law went into effect, some institutions...Read More»

Dealer
The Best Brands -- And The Worst -- For Shopping Experience

There are a lot of ways to measure customer satisfaction. J.D. Power talks to recent buyers. Polk looks at sales stats and customer retention. But the folks at Pied Piper do it the old-fashioned way: with secret shoppers. Between July 2011 and June 2012, Pied Piper hired 4,419 secret shoppers to...Read More»

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