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The Best Brands -- And The Worst -- For Shopping Experience

The Best Brands -- And The Worst -- For Shopping Experience

There are a lot of ways to measure customer satisfaction. J.D. Power talks to recent buyers. Polk looks at sales stats and customer retention. But the folks at Pied Piper do it the old-fashioned way: with secret shoppers. Between July 2011 and June 2012, Pied Piper hired 4,419 secret shoppers to... read more

July 9, 2012 by  - 3
 
USPTO Chrysler Logo

California Investigates Chrysler-Owned L.A. Dealership

California's auto franchise law is fairly specific: automakers cannot own dealerships located within 10 miles of their franchised dealers. As with any rule, there are... read more May 27, 2011 by  1


 
2011 Hyundai Elantra

CR: Mini, Hyundai Dealerships Offer Best Repair Cost

If you have a Mini or an Acura, you're nearly as likely to find satisfaction with repairs at the dealership as if you were to go to an independent shop. But if you own a Kia... read more May 17, 2011 by  2


 
2011 GMC Acadia Denali

Video: Don't Go To Sleep Negotiating Your Car Deal

When I was Internet Manager for a major car dealer, I saw my customers make the same mistakes over and over. One of the most common mistakes was relaxing after the selling... read more April 25, 2011 by  1


 
2011 Toyota Prius

Small Cars Getting Big Price Hikes Soon

If you're planning to replace your current vehicle with a new one at any point this calendar year—especially a small car—you might want to step up the timeframe... read more April 14, 2011 by  0


 
2008 Lincoln MKZ

J.D. Power: Lexus, Lincoln—And Porsche 911—Found Most Trouble-Free

Looking back three years, Toyota has the most dependable vehicles, while Ford and GM again showed that many domestic-brand vehicles are far less trouble-prone than average... read more March 17, 2011 by  4


 
Online shopping

Projection: By 2016, 20% Of Auto Sales Will Be Made Online

As more of our lives move to the web, it's only natural that we'll spend more time getting information there, too. And as we acquire that information -- as a growing number... read more February 14, 2011 by  0


 
2011 BMW 335d sedan

Frugal Shopper: End-Of-Year Deals Extend Into January

The last days of the year are among the best days to shop for a new car. From board rooms to district sales centers to the manager's office at the local dealership, it's the... read more December 31, 2010 by  0


 
Facebook logo

Facebook (And Stupidity) Land Car Sellers In Hot Water

Bad-mouthing the boss is a pretty terrible idea, but that doesn't stop people from doing it. In hallways, at the water cooler, over cocktails at happy hour, disgruntled... read more December 14, 2010 by  0


 
Kia storefront on eBay

Kia Gets A Sleek New Storefront On eBay

Remember when auction sites were the hot new thing? When eBay was groundbreaking? When authors around the globe made a pretty penny selling books and pamphlets and CD-ROMs... read more November 24, 2010 by  2


 
Empty dealership

GM's Wound-Down Dealerships Finally Shuttered. What About Their 6.7 Million Customers?

General Motors caused quite a stir last year when the automaker trimmed over 1,500 dealerships from its network. In fact, some U.S. legislators are still clamoring for... read more November 1, 2010 by  4


 
Nielsen's top ten ad categories for the first half of 2010

Do They Know Something We Don't: Automakers, Auto Insurance Ad Spending Soars

During tough economic times, companies often cut back on marketing -- in fact, advertising budgets are frequently the first to shrink when danger looms and the last to expand... read more October 4, 2010 by  1


 
2010 Mercedes-Benz C-Class

Frugal Shopper: A New Mercedes-Benz At Ten-Percent Off Sticker?

If you're a longtime admirer of the three-pointed star, this might be the right time to head to the showroom with some serious intent. Mercedes-Benz vehicles are selling for... read more September 16, 2010 by  0


 
Fiat 500 Abarth

Fiat, Alfa Romeo Rollout Gives Some Chrysler Dealers Agita

Next Monday, August 30, Chrysler will bring 600 dealers to the Detroit Institute of Arts, where CEO Sergio Marchionne will share his vision for the U.S. rollout of the Fiat... read more August 24, 2010 by  0


 
Dealer

Dealers Sidestep New Consumer Protection Bill

American auto dealers were dealt a winning hand yesterday as the U.S. House of Representatives agreed to exclude auto loans from an upcoming consumer protection bill. A... read more June 23, 2010 by  12


 
2011 Jeep Grand Cherokee

Build A 2011 Jeep Grand Cherokee Online

The much anticipated 2011 Jeep Grand Cherokee is showing up at select dealerships across the U.S. in small numbers as production ramps up. The one thing prospective buyers... read more June 13, 2010 by  0


 

 
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