Dealership

McKinsey Envisions Big Change For Car Buyers: Is Tesla Right?
McKinsey Envisions Big Change For Car Buyers: Is Tesla Right?

Americans sure don't research new cars—or even shop for them—in the ways that we used to. Why then should we have to buy them the same way? That has been one of the hot-button issues of the past year for those involved in the auto industry, and it's not going away any time soon. With...Read More»

Auto loan
Ally Pays $98 Million To Settle Racial-Bias Lending Probe: Will This Simplify Your Next Auto Loan?

The Consumer Financial Protection Bureau recently investigated auto lender Ally Financial amid concerns that the company regularly charged higher interest rates to non-white borrowers. According to AutoNews, Ally has now agreed to cough up $98 million to settle the probe. Could this make things...Read More»

Vending machines
Would You Buy A Car From A Vending Machine?

Consider the poor auto saleperson: the source of much mistrust, the butt of countless jokes. Most of us tend to keep anyone who works on commission at arm's length, but car salespeople are flat-out loathed. In fact, a recent study showed that car salespeople are the least trusted professionals in...Read More»

SCTV's 'Great White North' sketch, starring Rick Moranis & Dave Thomas as Bob & Doug McKenzie
Why Can't Canadians Buy Cars In The U.S.? TV Investigation Says It's Deliberate

Crossing borders to purchase things on the cheap is a centuries-old tradition -- and a centuries-old problem. For example, Canadian pharmacies made headlines in recent years, offering Americans cheaper prescription drugs than they could ever get in the U.S. Now, however, the snowshoe is on the...Read More»

Screencap from Tesla website, included in complaint to California DMV from dealers
GM Follows Tesla's Lead, Plans To Sell Directly To Online Shoppers

Tesla has made plenty of headlines the past couple of years -- not just because its Model S sedan is selling better than critics expected (despite the occasional fire), but also because of its unusual sales strategy. According to the Wall Street Journal, General Motors plans to follow Tesla's lead...Read More»

Screencap from Tesla website, included in complaint to California DMV from dealers
California Dealers Accuse Tesla Of 'Misleading' Customers With Financing Promises

Honestly, Tesla can't catch a break. First, it had to make a fully electric car that didn't look like a doorstop or a computer mouse from 1997. No small task, that. Then, it had to find a few backers, which caused consternation in some corners. And then it had to jump perhaps the biggest hurdle of...Read More»

2014 Mercedes-Benz S Class
Study: Mercedes-Benz, Infiniti Dealerships Treat Shoppers Best

Mercedes-Benz, Infiniti, and Lexus dealerships treat car shoppers the best, while at least some Scion and Mitsubishi dealerships have a lot to work on. These results are some of the top-level findings of the new 2013 Prospect Satisfaction Index (PSI), from the California sales and service...Read More»

Elon Musk
Elon Musk: If Tesla Can't Sell Cars In Texas, It'll Be At "The Back Of The Bus"

Yes, you read that headline correctly: Elon Musk is essentially calling himself a Freedom Rider, comparing Tesla's push to sell all-electric vehicles to America's Civil Rights Movement. CEOs say the darndest things. TESLA, TEXAS, AND TESTIMONY As we reported on Monday, Musk has spent the past week...Read More»

Elon Musk
Tesla Messes With Texas: Can Elon Musk Succeed In The Lone Star State?

If you haven't been to Texas in a while, it might be time to pay a visit. Oil is still big business there, but wind farms are picking up speed. And although there's plenty of farmland, today's Texas -- especially the Austin area -- is a high-tech hub, home to start-ups, gaming firms, and more...Read More»

Auto loan
Are America's Auto Lenders Discriminating Against Minorities?

In 1974, the United States enacted the Equal Credit Opportunity Act, which "prohibits credit discrimination on the basis of race, color, religion, national origin, sex, marital status, age, or because you get public assistance." But nearly 40 years after that law went into effect, some institutions...Read More»

2012 Lexus IS 250  -  Driven, November 2011
J.D. Power: Dealership Service Improving Rapidly, Buoying Brands

New-car dealerships are doing much better—even compared to last year—in satisfying customers who return to the shop for service. That's one of the findings from J.D. Power's latest Consumer Service Index (CSI) Study, released today. The latest 2013 CSI finds that thanks to automaker and...Read More»

Dealer
Chrysler Dealers Get Schooled In Customer Satisfaction

Chrysler has some work to do on the customer satisfaction front. In the most recent Sales Satisfaction Index published by J.D. Power and Associates, Fiat was the only one of the automaker's five brands to score above the industry average, while Dodge and Jeep battled it out at the bottom of the...Read More»

Wrenches
Chrysler Aims To Improve Service Experience With High-Tech Tools

The way that Americans shop for goods and services has seen a lot of changes over the past two decades. Many companies have kept pace with the times, but auto dealers? Some, yes, others, not so much. Thankfully, a few in the industry are shaking things up. Tesla and Audi are tinkering with the...Read More»

Tesla Store  -  Portland OR
Tesla 1, Dealers 0: Judge Tosses Lawsuit Against Electric Car Company

Last fall, Tesla was making headlines -- not because of its snazzy Model S sedan, but because of its unusual (and potentially illegal) showrooms. Now, one judge in Massachusetts has vindicated the electric-car startup and its unorthodox sales techniques. Is this the shape of things to come? A QUICK...Read More»

2012 Hyundai Veloster: Six-Month Road Test
Hyundai Veloster Six-Month Road Test: The Dealership Service Experience

As much as we cover vehicle shopping, and aspects of the ownership experience, we don't get as much exposure to what's for many busy commuters a twice-a-year experience: taking your late-model car in to the dealership for maintenance. That's one of the reasons why we're keeping Six Month Road Test...Read More»

Dealer
The Best Brands -- And The Worst -- For Shopping Experience

There are a lot of ways to measure customer satisfaction. J.D. Power talks to recent buyers. Polk looks at sales stats and customer retention. But the folks at Pied Piper do it the old-fashioned way: with secret shoppers. Between July 2011 and June 2012, Pied Piper hired 4,419 secret shoppers to...Read More»

Auto service loyalty & age chart from DMEautomotive
Study: Older Drivers Go To Dealers For Service, Younger Drivers Don't

When your car conks out, where do you take it for TLC? According to a new study from DMEautomotive, the answer may depend on when you were born. DME surveyed 4,000 vehicle owners across the U.S., collecting data about their cars and their auto service spending. What they found should be of interest...Read More»

2012 MINI Cooper Roadster
Lexus & MINI Ace J.D. Power's 2011 Sales Satisfaction Index

Have you shopped for a new car lately? If so, how impressed were you with the dealerships you visited? If you stopped at a Lexus or MINI showroom, chances are good that you walked away happy -- and with a new set of wheels. That's according to the latest study from J.D. Power. Power's 2011 Sales...Read More»

Car shopping
More Than Ever, The Car Dealership Experience Matters

In an ideal world, car shoppers could research models, arrange financing and insurance, negotiate a trade and even arrange home delivery of their new car from the comfort of their living room. Visiting a car dealership would be reserved for test drives and for picking up the odd maintenance item...Read More»

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