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Cadillac, Buick Top J.D. Power Study For Post-Sales Service

Cadillac, Buick Top J.D. Power Study For Post-Sales Service

Two General Motors [NYSE: GM] brands, Cadillac and Buick, do the best job with service after the sale, while a few brands that do well in reaching (and impressing) shoppers with their products aren't doing such a good job at the dealership. The two brands topped the J.D. Power 2014 Customer Service... read more

April 9, 2014 by  -
 
Vending machines

Would You Buy A Car From A Vending Machine?

Consider the poor auto saleperson: the source of much mistrust, the butt of countless jokes. Most of us tend to keep anyone who works on commission at arm's length, but car... read more November 20, 2013 by 


 
SCTV's 'Great White North' sketch, starring Rick Moranis & Dave Thomas as Bob & Doug McKenzie

Why Can't Canadians Buy Cars In The U.S.? TV Investigation Says It's Deliberate

Crossing borders to purchase things on the cheap is a centuries-old tradition -- and a centuries-old problem. For example, Canadian pharmacies made headlines in recent years... read more October 24, 2013 by 


 
Screencap from Tesla website, included in complaint to California DMV from dealers

GM Follows Tesla's Lead, Plans To Sell Directly To Online Shoppers

Tesla has made plenty of headlines the past couple of years -- not just because its Model S sedan is selling better than critics expected (despite the occasional fire), but... read more October 7, 2013 by 


 
Screencap from Tesla website, included in complaint to California DMV from dealers

California Dealers Accuse Tesla Of 'Misleading' Customers With Financing Promises

Honestly, Tesla can't catch a break. First, it had to make a fully electric car that didn't look like a doorstop or a computer mouse from 1997. No small task, that. Then, it... read more September 17, 2013 by 


 
2014 Mercedes-Benz S Class

Study: Mercedes-Benz, Infiniti Dealerships Treat Shoppers Best

Mercedes-Benz, Infiniti, and Lexus dealerships treat car shoppers the best, while at least some Scion and Mitsubishi dealerships have a lot to work on. These results are some... read more July 8, 2013 by 


 
Elon Musk

Elon Musk: If Tesla Can't Sell Cars In Texas, It'll Be At "The Back Of The Bus"

Yes, you read that headline correctly: Elon Musk is essentially calling himself a Freedom Rider, comparing Tesla's push to sell all-electric vehicles to America's Civil... read more April 11, 2013 by  4


 
Elon Musk

Tesla Messes With Texas: Can Elon Musk Succeed In The Lone Star State?

If you haven't been to Texas in a while, it might be time to pay a visit. Oil is still big business there, but wind farms are picking up speed. And although there's plenty of... read more April 8, 2013 by  7


 
Auto loan

Are America's Auto Lenders Discriminating Against Minorities?

In 1974, the United States enacted the Equal Credit Opportunity Act, which "prohibits credit discrimination on the basis of race, color, religion, national origin, sex... read more March 26, 2013 by  2


 
2012 Lexus IS 250  -  Driven, November 2011

J.D. Power: Dealership Service Improving Rapidly, Buoying Brands

New-car dealerships are doing much better—even compared to last year—in satisfying customers who return to the shop for service. That's one of the findings from... read more March 13, 2013 by 


 
Dealer

Chrysler Dealers Get Schooled In Customer Satisfaction

Chrysler has some work to do on the customer satisfaction front. In the most recent Sales Satisfaction Index published by J.D. Power and Associates, Fiat was the only one of... read more February 19, 2013 by 


 
Wrenches

Chrysler Aims To Improve Service Experience With High-Tech Tools

The way that Americans shop for goods and services has seen a lot of changes over the past two decades. Many companies have kept pace with the times, but auto dealers? Some... read more January 8, 2013 by 


 
Tesla Store  -  Portland OR

Tesla 1, Dealers 0: Judge Tosses Lawsuit Against Electric Car Company

Last fall, Tesla was making headlines -- not because of its snazzy Model S sedan, but because of its unusual (and potentially illegal) showrooms. Now, one judge in... read more January 4, 2013 by  1


 
2012 Hyundai Veloster: Six-Month Road Test

Hyundai Veloster Six-Month Road Test: The Dealership Service Experience

As much as we cover vehicle shopping, and aspects of the ownership experience, we don't get as much exposure to what's for many busy commuters a twice-a-year experience... read more September 14, 2012 by  1


 
Dealer

The Best Brands -- And The Worst -- For Shopping Experience

There are a lot of ways to measure customer satisfaction. J.D. Power talks to recent buyers. Polk looks at sales stats and customer retention. But the folks at Pied Piper do... read more July 9, 2012 by  3


 
Auto service loyalty & age chart from DMEautomotive

Study: Older Drivers Go To Dealers For Service, Younger Drivers Don't

When your car conks out, where do you take it for TLC? According to a new study from DMEautomotive, the answer may depend on when you were born. DME surveyed 4,000 vehicle... read more March 6, 2012 by  3


 
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