Dealership
Elon Musk: If Tesla Can't Sell Cars In Texas, It'll Be At "The Back Of The Bus"
Yes, you read that headline correctly: Elon Musk is essentially calling himself a Freedom Rider, comparing Tesla's push to sell all-electric vehicles to America's Civil Rights Movement. CEOs say the darndest things. TESLA, TEXAS, AND TESTIMONY As we reported on Monday, Musk has spent the past week...
Chrysler Dealers Get Schooled In Customer Satisfaction
Chrysler has some work to do on the customer satisfaction front. In the most recent Sales Satisfaction Index published by J.D. Power and Associates, Fiat was the only one of... February 19, 2013 by Richard Read
Chrysler Aims To Improve Service Experience With High-Tech Tools
The way that Americans shop for goods and services has seen a lot of changes over the past two decades. Many companies have kept pace with the times, but auto dealers? Some... January 8, 2013 by Richard Read
Tesla 1, Dealers 0: Judge Tosses Lawsuit Against Electric Car Company
Last fall, Tesla was making headlines -- not because of its snazzy Model S sedan, but because of its unusual (and potentially illegal) showrooms. Now, one judge in... January 4, 2013 by Richard Read 1
Hyundai Veloster Six-Month Road Test: The Dealership Service Experience
As much as we cover vehicle shopping, and aspects of the ownership experience, we don't get as much exposure to what's for many busy commuters a twice-a-year experience... September 14, 2012 by Bengt Halvorson 1
The Best Brands -- And The Worst -- For Shopping Experience
There are a lot of ways to measure customer satisfaction. J.D. Power talks to recent buyers. Polk looks at sales stats and customer retention. But the folks at Pied Piper do... July 9, 2012 by Richard Read 3
Study: Older Drivers Go To Dealers For Service, Younger Drivers Don't
When your car conks out, where do you take it for TLC? According to a new study from DMEautomotive, the answer may depend on when you were born. DME surveyed 4,000 vehicle... March 6, 2012 by Richard Read 3
Lexus & MINI Ace J.D. Power's 2011 Sales Satisfaction Index
Have you shopped for a new car lately? If so, how impressed were you with the dealerships you visited? If you stopped at a Lexus or MINI showroom, chances are good that you... December 2, 2011 by Richard Read 1
More Than Ever, The Car Dealership Experience Matters
In an ideal world, car shoppers could research models, arrange financing and insurance, negotiate a trade and even arrange home delivery of their new car from the comfort of... October 18, 2011 by Kurt Ernst 7
California Investigates Chrysler-Owned L.A. Dealership
California's auto franchise law is fairly specific: automakers cannot own dealerships located within 10 miles of their franchised dealers. As with any rule, there are... May 27, 2011 by Kurt Ernst 1
CR: Mini, Hyundai Dealerships Offer Best Repair Cost
If you have a Mini or an Acura, you're nearly as likely to find satisfaction with repairs at the dealership as if you were to go to an independent shop. But if you own a Kia... May 17, 2011 by Bengt Halvorson 2
Video: Don't Go To Sleep Negotiating Your Car Deal
When I was Internet Manager for a major car dealer, I saw my customers make the same mistakes over and over. One of the most common mistakes was relaxing after the selling... April 25, 2011 by L James Johnson 1
Small Cars Getting Big Price Hikes Soon
If you're planning to replace your current vehicle with a new one at any point this calendar year—especially a small car—you might want to step up the timeframe... April 14, 2011 by Bengt Halvorson
J.D. Power: Lexus, Lincoln—And Porsche 911—Found Most Trouble-Free
Looking back three years, Toyota has the most dependable vehicles, while Ford and GM again showed that many domestic-brand vehicles are far less trouble-prone than average... March 17, 2011 by Bengt Halvorson 4
Projection: By 2016, 20% Of Auto Sales Will Be Made Online
As more of our lives move to the web, it's only natural that we'll spend more time getting information there, too. And as we acquire that information -- as a growing number... February 14, 2011 by Richard Read
Frugal Shopper: End-Of-Year Deals Extend Into January
The last days of the year are among the best days to shop for a new car. From board rooms to district sales centers to the manager's office at the local dealership, it's the... December 31, 2010 by Bengt Halvorson
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