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New Jersey Dealers Pay $1.8 Million To Settle Consumer Complaints About Deceptive Practices

New Jersey Dealers Pay $1.8 Million To Settle Consumer Complaints About Deceptive Practices

When it comes to honesty and ethics, car dealers don't score well with consumers. On a scale of one to 100, American recently rated dealers a nine, just above members of Congress (eight) and lobbyists (six). ALSO SEE: Dubious Distinction: California Car Thief Is First Person To Die While Driving A... read more

July 15, 2014 by  -
 
Tesla Store opening in Westfield Mall, London, Oct 2013

Tesla Wins Support From FTC Heads To Sell Directly To Consumers

You have to hand it to Elon Musk: he doesn't shy away from a challenge. In launching Tesla, he faced three. First, like any startup, Tesla had to let consumers know about its... read more April 25, 2014 by 


 
2015 Cadillac Escalade

Cadillac, Buick Top J.D. Power Study For Post-Sales Service

Two General Motors [NYSE: GM] brands, Cadillac and Buick, do the best job with service after the sale, while a few brands that do well in reaching (and impressing) shoppers... read more April 9, 2014 by 


 
Subaru of Wichita one-ups union protestors

Subaru Dealership In Kansas One-Ups Union Protestors

As Ferris Bueller once said, life moves pretty fast. Nowhere is that more evident than in the world of marketing, where today's advertisers use social media to respond to all... read more March 19, 2014 by 


 
Tesla Store Los Angeles [photo: Misha Bruk / MBH Architects]

McKinsey Envisions Big Change For Car Buyers: Is Tesla Right?

Americans sure don't research new cars—or even shop for them—in the ways that we used to. Why then should we have to buy them the same way? That has been one of... read more February 26, 2014 by 


 
Auto loan

Ally Pays $98 Million To Settle Racial-Bias Lending Probe: Will This Simplify Your Next Auto Loan?

The Consumer Financial Protection Bureau recently investigated auto lender Ally Financial amid concerns that the company regularly charged higher interest rates to non-white... read more December 23, 2013 by 


 
Vending machines

Would You Buy A Car From A Vending Machine?

Consider the poor auto saleperson: the source of much mistrust, the butt of countless jokes. Most of us tend to keep anyone who works on commission at arm's length, but car... read more November 20, 2013 by 


 
SCTV's 'Great White North' sketch, starring Rick Moranis & Dave Thomas as Bob & Doug McKenzie

Why Can't Canadians Buy Cars In The U.S.? TV Investigation Says It's Deliberate

Crossing borders to purchase things on the cheap is a centuries-old tradition -- and a centuries-old problem. For example, Canadian pharmacies made headlines in recent years... read more October 24, 2013 by 


 
Screencap from Tesla website, included in complaint to California DMV from dealers

GM Follows Tesla's Lead, Plans To Sell Directly To Online Shoppers

Tesla has made plenty of headlines the past couple of years -- not just because its Model S sedan is selling better than critics expected (despite the occasional fire), but... read more October 7, 2013 by 


 
Screencap from Tesla website, included in complaint to California DMV from dealers

California Dealers Accuse Tesla Of 'Misleading' Customers With Financing Promises

Honestly, Tesla can't catch a break. First, it had to make a fully electric car that didn't look like a doorstop or a computer mouse from 1997. No small task, that. Then, it... read more September 17, 2013 by 


 
2014 Mercedes-Benz S Class

Study: Mercedes-Benz, Infiniti Dealerships Treat Shoppers Best

Mercedes-Benz, Infiniti, and Lexus dealerships treat car shoppers the best, while at least some Scion and Mitsubishi dealerships have a lot to work on. These results are some... read more July 8, 2013 by 


 
Elon Musk

Elon Musk: If Tesla Can't Sell Cars In Texas, It'll Be At "The Back Of The Bus"

Yes, you read that headline correctly: Elon Musk is essentially calling himself a Freedom Rider, comparing Tesla's push to sell all-electric vehicles to America's Civil... read more April 11, 2013 by  4


 
Elon Musk

Tesla Messes With Texas: Can Elon Musk Succeed In The Lone Star State?

If you haven't been to Texas in a while, it might be time to pay a visit. Oil is still big business there, but wind farms are picking up speed. And although there's plenty of... read more April 8, 2013 by  7


 
Auto loan

Are America's Auto Lenders Discriminating Against Minorities?

In 1974, the United States enacted the Equal Credit Opportunity Act, which "prohibits credit discrimination on the basis of race, color, religion, national origin, sex... read more March 26, 2013 by  2


 
2012 Lexus IS 250  -  Driven, November 2011

J.D. Power: Dealership Service Improving Rapidly, Buoying Brands

New-car dealerships are doing much better—even compared to last year—in satisfying customers who return to the shop for service. That's one of the findings from... read more March 13, 2013 by 


 
Dealer

Chrysler Dealers Get Schooled In Customer Satisfaction

Chrysler has some work to do on the customer satisfaction front. In the most recent Sales Satisfaction Index published by J.D. Power and Associates, Fiat was the only one of... read more February 19, 2013 by 


 
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