dealers

Cadillac, Buick Top J.D. Power Study For Post-Sales Service
Cadillac, Buick Top J.D. Power Study For Post-Sales Service

Two General Motors [NYSE: GM] brands, Cadillac and Buick, do the best job with service after the sale, while a few brands that do well in reaching (and impressing) shoppers with their products aren't doing such a good job at the dealership. The two brands topped the J.D. Power 2014 Customer Service...Read More»

Auto loan
Ally Pays $98 Million To Settle Racial-Bias Lending Probe: Will This Simplify Your Next Auto Loan?

The Consumer Financial Protection Bureau recently investigated auto lender Ally Financial amid concerns that the company regularly charged higher interest rates to non-white borrowers. According to AutoNews, Ally has now agreed to cough up $98 million to settle the probe. Could this make things...Read More»

Vending machines
Would You Buy A Car From A Vending Machine?

Consider the poor auto saleperson: the source of much mistrust, the butt of countless jokes. Most of us tend to keep anyone who works on commission at arm's length, but car salespeople are flat-out loathed. In fact, a recent study showed that car salespeople are the least trusted professionals in...Read More»

SCTV's 'Great White North' sketch, starring Rick Moranis & Dave Thomas as Bob & Doug McKenzie
Why Can't Canadians Buy Cars In The U.S.? TV Investigation Says It's Deliberate

Crossing borders to purchase things on the cheap is a centuries-old tradition -- and a centuries-old problem. For example, Canadian pharmacies made headlines in recent years, offering Americans cheaper prescription drugs than they could ever get in the U.S. Now, however, the snowshoe is on the...Read More»

Screencap from Tesla website, included in complaint to California DMV from dealers
GM Follows Tesla's Lead, Plans To Sell Directly To Online Shoppers

Tesla has made plenty of headlines the past couple of years -- not just because its Model S sedan is selling better than critics expected (despite the occasional fire), but also because of its unusual sales strategy. According to the Wall Street Journal, General Motors plans to follow Tesla's lead...Read More»

Screencap from Tesla website, included in complaint to California DMV from dealers
California Dealers Accuse Tesla Of 'Misleading' Customers With Financing Promises

Honestly, Tesla can't catch a break. First, it had to make a fully electric car that didn't look like a doorstop or a computer mouse from 1997. No small task, that. Then, it had to find a few backers, which caused consternation in some corners. And then it had to jump perhaps the biggest hurdle of...Read More»

Elon Musk
Elon Musk: If Tesla Can't Sell Cars In Texas, It'll Be At "The Back Of The Bus"

Yes, you read that headline correctly: Elon Musk is essentially calling himself a Freedom Rider, comparing Tesla's push to sell all-electric vehicles to America's Civil Rights Movement. CEOs say the darndest things. TESLA, TEXAS, AND TESTIMONY As we reported on Monday, Musk has spent the past week...Read More»

Elon Musk
Tesla Messes With Texas: Can Elon Musk Succeed In The Lone Star State?

If you haven't been to Texas in a while, it might be time to pay a visit. Oil is still big business there, but wind farms are picking up speed. And although there's plenty of farmland, today's Texas -- especially the Austin area -- is a high-tech hub, home to start-ups, gaming firms, and more...Read More»

Auto loan
Are America's Auto Lenders Discriminating Against Minorities?

In 1974, the United States enacted the Equal Credit Opportunity Act, which "prohibits credit discrimination on the basis of race, color, religion, national origin, sex, marital status, age, or because you get public assistance." But nearly 40 years after that law went into effect, some institutions...Read More»

2012 Lexus IS 250  -  Driven, November 2011
J.D. Power: Dealership Service Improving Rapidly, Buoying Brands

New-car dealerships are doing much better—even compared to last year—in satisfying customers who return to the shop for service. That's one of the findings from J.D. Power's latest Consumer Service Index (CSI) Study, released today. The latest 2013 CSI finds that thanks to automaker and...Read More»

Dealer
Chrysler Dealers Get Schooled In Customer Satisfaction

Chrysler has some work to do on the customer satisfaction front. In the most recent Sales Satisfaction Index published by J.D. Power and Associates, Fiat was the only one of the automaker's five brands to score above the industry average, while Dodge and Jeep battled it out at the bottom of the...Read More»

Tesla Store  -  Portland OR
Tesla 1, Dealers 0: Judge Tosses Lawsuit Against Electric Car Company

Last fall, Tesla was making headlines -- not because of its snazzy Model S sedan, but because of its unusual (and potentially illegal) showrooms. Now, one judge in Massachusetts has vindicated the electric-car startup and its unorthodox sales techniques. Is this the shape of things to come? A QUICK...Read More»

Auto service loyalty & age chart from DMEautomotive
Study: Older Drivers Go To Dealers For Service, Younger Drivers Don't

When your car conks out, where do you take it for TLC? According to a new study from DMEautomotive, the answer may depend on when you were born. DME surveyed 4,000 vehicle owners across the U.S., collecting data about their cars and their auto service spending. What they found should be of interest...Read More»

2013 Hyundai Genesis Coupe  -  2012 Detroit Auto Show
Survey: Hyundai, Subaru, Lexus Score High With Dealers

Each year, thousands of consumers answer surveys about cars and the people who sell them. Those studies -- like the ones we recently mentioned about brand loyalty and the shopping habits of men and women -- can tell us a lot about buyers, but for an insider's look at the auto industry, you need to...Read More»

2010 Infiniti G37 Sedan
The Best Day To Buy A Car At A Discount? It's In The Numbers

If you’re planning on buying a car over the next month, the best day to buy—the day you’ll receive the biggest discount on the selling price—is April 30, 2011. By the way, the worst day is May 9. This information is from TrueCar.com, which provides new-car pricing for...Read More»

2011 Toyota Prius
Small Cars Getting Big Price Hikes Soon

If you're planning to replace your current vehicle with a new one at any point this calendar year—especially a small car—you might want to step up the timeframe and consider heading out to the showroom. Now. Why? Because if price matters—as it should—you'll probably have to...Read More»

2011 Scion xB
Toyota, Several Other Automakers Face Supply Shortages Through Summer

If you're set on getting a particular vehicle this year—especially a small-car model or a Japanese-brand model—you might want to go get it sooner than later. Inventories are definitely getting tighter as a result of the earthquake (and resulting tsunami) in Japan a month ago. According...Read More»

Sleazy Car Salesman
Feds Host Roundtables, Launch Investigation Into Dealer Practices

With the price of a new car averaging more than $28,000 and the average dealer-sold used car running around $14,000, most vehicle shoppers opt to either finance or lease. While dealer-arranged financing is certainly more convenient, it's not always fair, and it's not always straightforward. And...Read More»

2011 Lexus CT 200h
J.D. Power: Lexus, MINI Dealerships Lead In Customer Satisfaction

Lexus and MINI are among the brands with the best dealership service. That's according to the J.D. Power and Associates' 2011 U.S. Customer Service Index (CSI) Study—the big annual study that gauges multiple aspects of dealership service after the sale. Overall, Lexus ranked at the top among...Read More»

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