Customer Satisfaction Index

Lincoln, Honda, Toyota, BMW are tops in customer satisfaction (Acura, VW not so much)
Lincoln, Honda, Toyota, BMW are tops in customer satisfaction (Acura, VW not so much)

Over the past few years, car owners have become increasingly dissatisfied with their vehicles. But a new study from the American Customer Satisfaction Index suggests that for most automakers, consumer sentiment has made a turn for the better. ACSI's 2016 Automobile Report polled 3,776 auto...Read More»

ACSI Automobiles Report 2015
Survey: Lexus Is Tops In Customer Satisfaction, Fiat Brings Up The Rear

Every few days, it seems like there's another survey about automobiles and how satisfied (or dissatisfied) we are with them. This week's study was carried out by American Customer Satisfaction Index, and it's called the ACSI Automobile Report 2015. ALSO SEE: GM's Ignition Switch Findings: 124...Read More»

2015 Pied Piper Prospect Satisfaction Index
Mercedes-Benz Is Tops In Shopper Satisfaction, But Tesla? Not So Much [UPDATED]

Updated with info from Pied Piper regarding Tesla. See below. Today's auto market is a tough one for consumers. There are loads of great cars on the lots, and the differences between those from Toyota, Ford, Volkswagen, and most other mass-market automakers are disappearing. ALSO SEE: Toyota RAV4...Read More»

J.D. Power 2014 U.S. Sales Satisfaction Index
J.D. Power: Mercedes-Benz, MINI Are Tops In Customer Satisfaction (Acura, Mitsubishi? Not So Much)

Earlier this week, we talked about the many ways that dealers can ruin the customer experience -- often by hounding consumers for good ratings on surveys and social media sites. No matter how you feel about such surveys, there's no denying that one of the most important is J.D. Power's...Read More»

Dealer
Chrysler Dealers Get Schooled In Customer Satisfaction

Chrysler has some work to do on the customer satisfaction front. In the most recent Sales Satisfaction Index published by J.D. Power and Associates, Fiat was the only one of the automaker's five brands to score above the industry average, while Dodge and Jeep battled it out at the bottom of the...Read More»

2013 Lincoln MKZ
Lincoln, Lexus, Buick, Subaru Ace Customer Satisfaction Index

Customer satisfaction is on the upswing -- at least in the auto industry. In fact, a new study shows that the majority of auto brands have improved in customers' eyes, and satisfaction has matched an all-time high. The news comes from American Customer Satisfaction Index (ACSI), which gauges...Read More»

2011 Lexus CT 200h
J.D. Power: Lexus, MINI Dealerships Lead In Customer Satisfaction

Lexus and MINI are among the brands with the best dealership service. That's according to the J.D. Power and Associates' 2011 U.S. Customer Service Index (CSI) Study—the big annual study that gauges multiple aspects of dealership service after the sale. Overall, Lexus ranked at the top among...Read More»

2010 Suzuki Kizashi
2010 Suzuki Kizashi, Lincoln MKT Top Satisfaction Ratings

The annual vehicle satisfaction study from California-based market-research firm AutoPacific places two new-for-2010 models at the top: the 2010 Suzuki Kizashi and the 2010 Lincoln MKT. The Kizashi was the highest-rated vehicle overall in the 14th Annual Vehicle Satisfaction Awards. "This is an...Read More»

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