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customer retention

 
General Motors Works Overtime To Keep Customers Happy

General Motors Works Overtime To Keep Customers Happy

Back in January, J.D. Power and Polk released some interesting data about customer-retention rates in the auto industry -- or, in everyday language, brand loyalty. The two research firms came up with slightly different statistics, but both agreed that companies like Ford were making real progress... read more

September 20, 2012 by  - 1
 
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