2011 MINI Cooper SD

Lexus, MINI Snag Top Spots In J.D. Power And Associates 2011 U.S. Customer Service Index Study
Suzanne Kane By Suzanne Kane

Lexus, MINI Snag Top Spots In J.D. Power And Associates 2011 U.S. Customer Service Index Study

03/11/2011

Luxury brand Lexus and mass-market brand MINI are the top winners in the J.D. Power and Associates' (JDPA) 2011 U.S. Customer Service Index (CSI) Study. The study looks at owner satisfaction for visits to dealers’ service departments for maintenance and repair work during the first three...

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