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Don't Love Your New Chevrolet? Return It Up To 2 Months Later

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Chevy Confidence program

Chevy Confidence program

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Having second thoughts about that new Chevrolet sitting in your driveway? Is your better half giving you heat for buying a Camaro as a "family car"? Well, don't fret, shopper: General Motors will let you return it, no questions asked.

According to a press release from GM, the new return policy is part of something that GM calls "Love It or Return It".

But before you rush down to your local dealership in your '82 Chevette, you should know that the "Love It or Return It" program comes with a few stipulations:

1. The returned vehicle has to be a 2012 or 2013 model.

2. It has to have less than 4,000 miles on the odometer.

3. It can have no damage.

4. It has to be a purchased vehicle, not a lease.

Sound too good to be true? But wait, as the pitchmen say, there's more!

"Love It or Return It" has a sister program called "Total Confidence Pricing", which offers 2012 Chevrolets at "special preferred prices". Much like the Saturn pricing of old, "Total Confidence Pricing" means that the price you see is the price you pay.

To many in the industry, these two programs may sound like crazy talk, but Chevy's global vice president of marketing, Chris Perry, sees things very differently: "Research has shown customers respond positively to the confidence companies demonstrate with programs like this and appreciate the peace of mind that comes with knowing they have the option of being able to return their vehicle."

Our take

Perry's right. 

Think back to the depths of the Great Recession. Remember the Hyundai Assurance plan (which is vaguely similar to "Love It or Return It")? That program did wonders for Hyundai's sales and boosted the company's profile among consumers.

What's more, in the end, very few Hyundai customers returned their vehicles, meaning that Hyundai got the benefit of looking like a good guy, without having to eat into profits. Chevy could see similar results.

The timing of these launches, however, could be a subject for debate.

On the one hand, you could argue that now is the perfect time for GM to debut these programs -- which are known collectively as "Chevy Confidence". After all, 2011 was Chevrolet's best year in history, so a program like this could maintain the brand's positive momentum.

On the other hand, the U.S. is in the midst of a presidential election. One candidate is closely associated with the GM/Chrysler bailout (even though his predecessor was the one who started the ball rolling), and the other is famous for saying that the U.S. should let Detroit go bankrupt (though he later took credit for Detroit's turnaround).

As a result, GM and its supersized sales figures could become talking points for both sides -- especially the company's critics.

But whatever: our hunch is that GM would probably take heat either way. So now's as good a time as any to launch these programs, we suppose.

Anyway, here's a commercial for the new "Love It or Return It" program. Have a look:

New-car shoppers: do these programs make you more likely to consider a Chevrolet? Why or why not? Drop us a line, or leave a note in the comments below.

 
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Comments (4)
  1. http://www.facebook.com/groups/251892298253/

    GM needs to step up on fixing defective dash!
     
    Post Reply
    +1
    Bad stuff?

     
  2. The fb link is about an on going problem of cracking dash.
     
    Post Reply
    Vote
    Bad stuff?

  3. Pretty bold marketing statement for GM to put out for those who are in the market for a vehicle. Talk about sales pressure when you decide to return it because it isn't your cup of tea!!
     
    Post Reply
    Vote
    Bad stuff?

  4. Here we go again. Another attempt by a domestic auto maker (in this case GM) trying to make customers believe their vehicles are as good as the Asians (remember the Saturn Side by side by side comparison test with a Honda Accord and Toyota Camry)that was a failure? GM knows the Japanese are back after the earthquake and will take the customers they lost to GM, Ford and Chrysler back after they realize the vehicle isn't as good as it was made out to be and GM is running scared knowing full well that will happen as GM, Ford and Chrysler can't beat the Japanese when it comes to quality. GM, Ford and Chrysler are the typical American companies (profits first/make those share holders HAPPY, product second) they'll never be truely competitive.
     
    Post Reply
    +2
    Bad stuff?

 

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