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2012 Audi Q5 Recall Alert


2012 Audi Q5

2012 Audi Q5

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Audi is recalling certain 2012 model year Q5 compact luxury SUVs because of concerns that the sunroof glass panels could break in extreme temperature conditions.

A notice on the National Highway Traffic Safety Administration (NHTSA) site lists the number of potentially affected vehicles at 13,172. Documentation from Volkswagen (PDF) indicates the build dates involved in the safety recall range from June 21, 2011 through December 9, 2011.

The problem

Audi said that due to a production process issue at the sunroof glass supplier, some 2012 Audi Q5 SUVs may have been manufactured with a front sunroof glass panel that is susceptible to breakage during very cold weather/temperatures.

The NHTSA bulletin warns that because the sunroof glass could unexpectedly break while the vehicle is in use, falling glass could not only distract the driver, but also cut and injure the driver and passengers. Either scenario increases the risk of a vehicle crash.

Parent company Volkswagen learned about the problem as a result of dealer reports during the 2011/2012 winter season of a small number of vehicles with broken front glass sunroof panels. The automaker conducted an analysis in March and additional testing in April through June that confirmed glass breakage in a very small number of sunroof glass panels at extreme cold temperatures (down to -40 degrees F).

What Volkswagen will do

Audi will notify owners of affected 2012 Q5 SUVs and dealers will replace the front sunroof glass panel at no charge. The safety recall campaign is expected to begin on or about August 7, 2012.

In the meantime, owners of 2012 Audi Q5 SUVs with any questions or concerns may contact the automaker at 1-800-822-8987. Reference the safety recall campaign number 60B2/L3.

Alternatively, owners of vehicles involved in the campaign may also contact NHTSA’s Vehicle Safety Hotline at 1-888-327-4236 or go to http://www.safercar.gov.  Reference the NHTSA campaign ID No. 12V299000.

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