Technology is a great thing -- except when it's not. While computers, smartphones, and satnav have generally made our lives easier, they have to be designed to be usable by folks across the tech spectrum, from web-savvy grandparents to their even-more-savvy grandchildren. To that end, Chrysler has launched a new website for Uconnect, which walks users through the in-dash system's most commonly used features.
As you may remember, over the summer Ford took a serious tumble in J.D. Power's Initial Quality Study. The slip had nothing to do with drivetrains or interior finishes, and everything to do with the company's MyFord Touch and SYNC systems. While both are chock-full of useful features, customers found them too confusing to use -- especially while flying down the interstate. Ford has taken a number of steps to correct those problems, including updates to the user interface, and a lot more in-showroom training for new Ford owners.
Customers haven't complained so much about Chrysler's Uconnect system, and the company is hoping that its new DriveUconnect website will keep the negative chatter to a minimum. The site explains the full range of features offered on Uconnect, and it also allows users to drill down and find the particular version of Uconnect installed in their own vehicle. It even checks to see if there are applicable software updates available.
On the plus side, this should prove very useful for new Chrysler owners who are experiencing Uconnect for the first time. The site is easy to navigate, full of large photos to explain the system's features. And there's plenty of info on one of the trickiest of tech stunts: pairing with a Bluetooth device. Amen to that.
The one thing we'd like to see added to the site is an instant chat option to help users find answers to very specific questions. We thought we might find such a feature under the "Get Support" tab, but that really just takes owners to an online owner's guide.
If you've recently bought a Chrysler vehicle with Uconnect, check out DriveUconnect and let us know if you find it helpful.