2011 Nissan Juke AWD Buyers Get A Check, And An Apology

May 19, 2011

The fuel-tank capacity of a front-wheel-drive, 2011 Nissan Juke crossover is 13.2 gallons, and that’s the same figure that Nissan quoted buyers of their all-wheel-drive Juke. The problem is that AWD Jukes only have an 11.8 gallon fuel tank, which contradicts some of the company’s printed marketing material.

In the interest of customer satisfaction, Nissan is taking a very proactive approach towards making things right with AWD Juke buyers. Owners will be getting an apologetic letter and an accompanying check for $400. If that’s not enough to set things right, Nissan will also agree to buy back the Juke (less depreciation, of course) or apply the repurchase amount towards the price of another new Nissan vehicle. Even if owners cash the check and later decide they want another vehicle, Nissan will simply deduct the $400 from the repurchase price.

In the real world, a difference of 1.4 gallons translates to a range reduction of 44.8 miles on the highway (based on the Juke’s EPA rating of 32 mpg highway). Most owners probably won’t even notice, and we suspect that only a small percentage would want to return a vehicle for this indiscretion.

Out of 13,449 Jukes sold in the U.S. year-to-date, 4,000 had the mis-printed specifications and their owners will be getting the apology from Nissan. It’s signed by Kevin Martin, Nissan’s head of customer satisfaction, and reads in part, “Your vehicle was built correctly and as designed. Nissan sincerely regrets this error and would like to demonstrate how important your satisfaction is to us. We hope this action will reinforce your faith in our product.”

[Autoweek]

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