Advertisement
Find a Car
Go!

Feds To Investigate Ford Escape, Mercury Mariner For Window Defect


2011 Ford Escape

2011 Ford Escape

Enlarge Photo

The National Highway Traffic Safety Administration is opening an investigation into 2010 and 2011 Ford Escape and Mercury Mariner SUVs, due to consumer complaints of the rear window shattering without cause. To date the agency has received 18 complaints of the rear glass breaking while the liftgate was being opened or closed.  The reports include one documented case of injury, where a consumer alleges that both herself and her 10-year-old son were cut by glass fragments. The NHTSA notes that most of the incidents occurred in cooler temperatures.

Ford had previously issued a  technical service bulletin related to the issue and identifying the potential defect with Escape and Mariner models built on or before a specific date. The TSB states that “some 2010 – 2011 Escape and Mariner models built on or before 10/15/2010 may experience the liftgate window glass breakage, typically when colder ambient temperatures are present.

Should the NHTSA find sufficient evidence of a defect, their next step will be to petition the manufacturer for a recall. If you own a 2010 or 2011 Escape or Mariner and have questions or concerns, your local Ford dealer is the best place to start. If they can’t answer your questions, Ford’s customer service can be reached at (800) 392-3673.

[Detroit Free Press]

Advertisement
 
Follow Us

 

Have an opinion?

  • Posting indicates you have read this site's Privacy Policy and Terms of Use
  • Notify me when there are more comments
 

Have an opinion? Join the conversation!

Advertisement
Try My Showroom
Save cars, write notes, and comparison shop with hi-res photos.
Add your first car
Advertisement
Take Us With You!
   
Related Used Listings
Browse used listings in your area
Advertisement

More From High Gear Media


 
 
© 2014 The Car Connection. All Rights Reserved. The Car Connection is published by High Gear Media. Stock photography by Homestar, LLC. Send us feedback.