2011 Ford EscapeEnlarge Photo
The National Highway Traffic Safety Administration is opening an investigation into 2010 and 2011 Ford Escape and Mercury Mariner SUVs, due to consumer complaints of the rear window shattering without cause. To date the agency has received 18 complaints of the rear glass breaking while the liftgate was being opened or closed. The reports include one documented case of injury, where a consumer alleges that both herself and her 10-year-old son were cut by glass fragments. The NHTSA notes that most of the incidents occurred in cooler temperatures.
Ford had previously issued a technical service bulletin related to the issue and identifying the potential defect with Escape and Mariner models built on or before a specific date. The TSB states that “some 2010 – 2011 Escape and Mariner models built on or before 10/15/2010 may experience the liftgate window glass breakage, typically when colder ambient temperatures are present.
Should the NHTSA find sufficient evidence of a defect, their next step will be to petition the manufacturer for a recall. If you own a 2010 or 2011 Escape or Mariner and have questions or concerns, your local Ford dealer is the best place to start. If they can’t answer your questions, Ford’s customer service can be reached at (800) 392-3673.