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A poll performed last summer by R.L. Polk & Co. and AutoTrader revealed that a mere 3 percent of 4,005 new and used car buyers were influenced by social media. That's a ridiculously low percentage indicating that while social media may be fun, it is clearly not selling cars. While dealers are acknowledging the problem, few have found the solution.
Most dealers agree that social media is great for building relationships and engaging with fans. This helps build awareness around both the dealerships and car brands. But turning all that into a cash transaction seems to be an issue.
While many are struggling to find the answer, Papa's Chrysler-Dodge-Jeep-Ram in New Britain, Conn. says it is seeing the return on investment. A.J. Maida, Director of Digital Marketing for the dealership said it has sold up to five vehicles per month due to social media. While A.J. Maida may see this as a return on investment, five vehicles per month is only 3 percent of the annual sales.
What do you think the missing link is? How can dealerships turn social media campaigns into sales, or is that even the point? Let us know what you think in the comments below.