With the recent catastrophic Toyota acceleration problems, car manufacturers as well as the NHTSA (National Highway Traffic Safety Administration) are cracking down on quality and getting to the bottom of any car complaints as quickly as possible. Just recently, Mazda notified the NHTSA board that they will be recalling over 200,000 Mazda3 and Mazda5 vehicles made between the years 2007 to 2009. The reason for the recall is the thirty-three complaints over power steering issues, according to Automotive News.
Toyota used to hold the number one spot in the automotive industry, but the manufacturer may be slowly losing that grasp on the market as more and more recalls are being issued. Fortunately, that opens the playing field for other manufacturers to gain the lead. To learn from Toyota’s misfortune, Mazda has swiftly taken charge of the situation to avoid a snowball effect, but will this action leave the popular car manufacturer unscathed?
One customer, twenty-one year old 2010 Mazda3 owner Jill Carroll, who resides in San Bernardino, CA, shouts a stern “definitely” in their favor. Owner of a Mazda3 for a few months, she is now a dedicated and independent advocate of the car brand.
The Mazda3 was “the best purchase I could have made at the time…The low cost, quality of the brand, gas mileage, as well as the appearance of the vehicle fit into my budget and lifestyle perfectly, and still does,” says Mrs. Carroll. She at one time also owned a Mazda6 that she remembers with fondness and which drove her to look at the Mazda3, a car a bit smaller for a family of one.
As a loyal Mazda customer we thought to bring up the recent news of recalls to her, and she calmly added, “I guess it is somewhat scary, but I haven’t had any problems with my previous Mazda or the one I have now. Clearly, Mazda has stepped in fast, and [has] no doubt fixed the issue. I will always trust them to make reliable cars.”
Reliability obviously does not play into appearance though as she playfully criticizes the new Mazda2 model at the end of the interview--a model “too small and unnoticeable” for her taste; this author firmly disagrees. Well, Mazda, looks like you can’t please everybody, but you do have two passionate fans out there.